Called this location because of the validity of a balance I had on my account. I had originally paid the what I thought was the balance at the end of my appointment. Two months later I received a bill for slightly less than I originally paid. Like most folks, I live paycheck to paycheck, and a bill for close to the same amount I already paid seemed sketchy to me. If you pay for a service, doesn't matter what it is, and we're billed again for the same service months later, I hope you would have questions. Spoke with team lead Vicky Sippel or Simple, not sure of the last name. Team lead Vicky proceeded to rudely explain how she saw things on her end (insurance claims, estimates, etc.) and I would have to pay the balance before I could schedule an appointment. Upset and frustrated, I accused team lead Vicky and her ilk of being shady crooks. Obviously if I could take that statement back I would. I proceeded to pay the bill because my teeth have been bothering me and would like to be seen. With the bill paid, I tried calling to schedule an appointment. Come to find out that team lead Vicky deleted my account and I could no longer be seen. I believe this was a classless move by team lead Vicky. My insurance unfortunately, is limited to Dental Associates only. I am losing up to $2000 in benefits. Well done team lead Vicky! I hope the microscopic power that you wielded over me makes you feel ten feet tall. Petty. To the folks doing the real work (hygienists, dentists and the like) keep being awesome! To anyone under team lead Vicky's guidance, I'm sure you and team lead Vicky are due for more training. read more