I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

Julian did a fantastic job helping me with my old computer, which I thought was dead for good. I…read morehadn't backed up all my photos (I know, shame on me) so was SO relieved when he was able to get it to start for me, transferred the images, and then helped me wipe it clean for proper disposal. Julian was equal parts professional, and personable. I really enjoyed working with him.

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

We didn't hire Bay Area Tech Hero - so we cannot comment on service quality. The reason we didn't…read morehire this team was primarily due to pricing. The quote we received for 3x cable runs was 400% more than the team we hired, and that team said their pricing was "average pricing." We also were quoted the highest end hardware, which would have been excessive for our needs. If you can afford to shop around and the timing of your project allows, we highly suggest shopping around!

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

So we were having trouble with our landline after all the rains and the phone company was no help…read more I took a chance and read Charlie's reviews and thought what the heck... I need some one who can help .... Well Charlie was in a word was "Exceptional" His knowledge and ability to diagnosis our issues ( we have 4 land lines - I know who has land lines anymore - right?)... was spot on and his follow-up was something I have not experienced in a long time. I highly recommend him without reservation for any phone issues you may be having.

Great service, excellent job. Charlie the Phone Guy is exceptional. He fixed our phone line issue…read morealmost immediately. I highly recommend him.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

I went in the store the other day and was helped by Kyle. I was frustrated with my storage on my…read morephone and was thinking I was going to have to get a new phone. I was very appreciative he helped address my problem without having to buy a new phone and feel like I been conned into an upsell of some type. Great knowledge and professionalism and most of all integrity.

One star is way, WAY to high.. To say that dealing with Xfinity has been a nightmare is a massive…read moreunderstatement. Well after canceling my service and returning their cable boxes and remotes I noticed they still withdrew their monthly fee...??? After multiple hour long phone calls (to India) I feel very safe sharing that Xfinity is a SCAM. The fact that the call center is in another country is pathetic in its self not to mention their insane level of dishonesty. AVOID AVOID AVOID Xfinity AT ALL COST..

Will Redmond has been doing telephone and cabling work for me since 1995. He is a great technician…read moreand a down to earth guy. His quotes are fair and is work is detailed and very clean. He does a lot of work for schools and he is even a pastor and a local church! Talk about multi tasking! He put a panasonic hybrid phone system in my office and it has worked flawlessly for several years now. No hesitations on recommending Will.

Will did some realignment of electrical communication lines to modernize the computer and telephone…read moreconnections in our home. He did an excellent job and was a pleasure for my husband to work with. His work ethic is strong and his rates are very reasonable. We will definitely call him again should more such projects arise.

Had to return equipment. Phillip was awesome. He was the only rep in the store and had to help 5…read morepeople without any support... He handled each interaction well. Also I had an issue with my account and he understood my frustration and got it fixed for me Astound needs to find more people like Phillip to work this location!

Bad Concord cellular service below Lime Ridge. North of Treat has gotten terrible. I get one bar…read morewhen outside the house, NO service inside the house (shows as SOS on iphone.) local store of no help. Telephone Support of little help. They said they had a poor connection and that it is a T-mobile problem. That does not help me. We got our cellular service through Comcast before and it worked fine. I went to Astound for cheaper internet. But cell service a disappointment. Considering rolling back to Comcast. Their pricing has changed in last 5 months.

Robert, the owner of this company and the person who came out to our home to service our burglar…read morealarm, was very friendly, professional, and extremely knowledgeable about our situation and burglar alarms in general. He knew everything there was to know about our system even though his company didn't install it and may not typically install that brand, and he made short work out of fixing our issue, even though other companies I called would not deal with it. The company that originally installed our system is now out of business so I am so glad I found ASI Alarm - they will definitely be our go-to resource for this alarm and any other alarm needs we may have in the future. I could not have been more pleased!

Review #2....Robert is the ultimate alarm company owner....my sensor battery died so I texted him…read moreand within 5 minutes he responded LIGHTNING FAST and guided me on how to change it myself...I couldn't even figure out how to open the cover BUT Robert came to rescue and my CREME DE LA CREME alarm system is now working at 100% capacity! Can't thank him enough....Call him for your next install...you'll thank me later!

I own a storage facility, and an adjacent property caught fire and damaged my building and a 900'…read morefiber optic cable run. Zencom was recommended by my security camera company to come in and replace the fiber so I could get my cameras back up and running. Adam came out from Zencom and quickly assessed the situation, spoke the language of my security company and developed a plan to replace the fire damaged cabling. Within a very short time, he obtained the necessary supplies and had the replacement installed in less than a day. More impressively, he came back and spent hours making sure all the cameras were back up, correcting minor issues he came across with my initial installation and left me in a much better situation than I was in even before the fire. I honestly hope to not need Zencom again, but if you need them, I highly recommend Adam and the Zencom team.

Had 8x Cat6 ethernet wired from 2 bedrooms and living room to the laundry room. Thorough and…read moreplanned approach to cutting sheetrock so it may be patched later. Overall great work. I will definitely reach out again for any more cabling needs