I had a very poor customer service experience. I was asked for excessive information but was not transferred to dispatch, which is where my concern should have been addressed. This forced me to repeat myself multiple times, wasting valuable time. Other carriers handle this process much more efficiently. Additionally, the representative I spoke with was rude, impolite, and sarcastic an approach that reflects poorly on the company's professionalism, From her voice she is a young white woman on her 20's-30's read more

This is the worst trucking company I have ever dealt with in 15 years of shipping. A number of times they have not arrived to pick up freight. It had taken them five days to deliver to a company 4 1/2 hours away. Most times you cannot reach anyone by phone. They use sub contractors and loose track of shipments. Never Use this company. read more

Forward Air is undeserving of one star, but I will go w/ Yelp's baseline generosity... Awful, unprofessional, disrespectful, dishonest. I wish I could have lived my life never having had to do business w/ Forward Air (FA). The company from which I purchased a large appliance utilized FA as the deliverer and installer; thus, doing business w/ FA twas not my choice. Receiving my $1,000+ appliance required THREE scheduled deliveries before I actually received said appliance. The first two scheduled deliveries failed because FA failed to execute; simply but egregiously, failed to do its job. Specifically, FA failed to communicate with me, lied about having/having not communicated with me, failed to correct failures of communication and integrity, failed to value a customer's time, and failed to take seriously the matter of delivery overall. First Scheduled Delivery: I was given a delivery window of several hours, thus I coordinated to work from home, which is not the "norm" given I am active military. FA instructed me their delivery team would call me within the delivery window when in route to arrive at my residence. After the delivery window began, hours passed without a phone call. When just one hour of the window remained, I called FA to check the status/ETA of the delivery team. To my bafflement, FA said the delivery team reported they had called me "multiple times but no one answered", so they (the delivery team) moved on with other deliveries in their queue. Stunned, I said I received no calls. Again, FA said their delivery team said they called me, and possessed a digital call log of some kind "proving" they had. Again, I said I received no calls. I asked FA if the delivery team could return to my residence to complete the delivery; they said no, and I would have to reschedule delivery. My guess is the delivery personnel wanted at least one less delivery in their queue that day (who knows how many other customers' deliveries were cut in addition to mine), so dialed my number into their device, allowing the connection to proceed just long enough to show (in their device) but not long enough to complete to ring my phone. I proceeded to reschedule delivery as it was the only option, and for two weeks later as it was the only option. Second Scheduled Delivery: Almost an identical repeat of the first with the following differences: I used a work vacation (leave) day; halfway through the delivery window I called FA to check the status/ETA of the delivery team; after again being told the delivery team had called me but no one answered, I was told they had returned to the warehouse, having completed all scheduled deliveries for that day, and so were done for the day, and I would have to reschedule delivery. I wish I were making up this story. Between the first and third scheduled deliveries, I spoke w/ at least two different customer service representatives at least four times, receiving little help beyond rescheduling. After the second failed delivery, I was put in touch w/ a manager whose direct phone-line did not work, and who was ineffectively responsive to my calls and voicemail messages (i.e. she called me once for every four to five of my calls to her). The customer service representatives nor the manager acknowledged the severely problematic lying and deceit of the delivery personnel (i.e. saying they had called me when they had not). Per their overall response, they seemed unsurprised and unconcerned. Third Scheduled Delivery: Scheduled weeks following the second failed delivery, given my work schedule and FA availability. This attempt, my delivery was first in the delivery team's queue, and upon arrival at my residence, they called, I answered, and the delivery proceeded. An absurd and unbelievable experience. Days of wasted time and energy. Weeks of stress and frustration caused by a business to a customer. FA severely lacks integrity, honorable work-ethic, and effective communication; it is not a trustworthy, dependable business. Do not do business w/ FA; stay as far away from FA as possible. read more

Not to be confused with Backward Water, which goes in the opposite direction and is more wet. Not the worst driving on the road by these semi truckers, but the parking leaves a lot to be desired, cutting off access to parking lots needlessly, and the shipping practices are pretty irresponsible and don't have much accountability at all. We will avoid them in future if possible. read more

Forward Air - That's a little forward of you - Shipping Centers Near Me

TERRIBLE COMPANY, THE WORST, ZERO STAR. This company has some many problems. 1) They use different names . "Linn star transfer, inc" - Linn Str Trnsfr - In the CALL ID But look like they had so many bad reviews they are now using. "Forward Final Mile." O Foward Air Or they sold the company. Is difficult to find something from this company I will send what I found out so far and hope the owner or someone from this company can salve my problem . In yelp from 118 Reviews - 98 was 1 start . https://www.yelp.com/biz/linn-star-transfer-benicia Forward Air https://yelp.to/mCZGYma1wrb In BBB.org Many other bad reviews https://www.bbb.org/us/ia/cedar-rapids/profile/delivery-service/linn-star-transfer-inc-0664-32025881/customer-reviews https://www.bbb.org/us/tn/greeneville/profile/delivery-service/forward-final-mile-0533-90033926/complaints https://m.facebook.com/Linn-Star-Transfer-533180393526964/reviews Please HOME DEPOT. LG SAMSUNG or any company thinking to hire this company, please don't do it. Your company will look very bad . Try to find other delivery company. See the reviews in Yelp they still in 2022 doing a very poor job. Please don't make your customers to suffer. Find one alternative company or service. 2) PHONE - They use different phone number . I believe to make difficult to complain. 3197777182 (844)8100070 800-856-6508 3193630444 3059131455 Florida Number Warehouse Address 10805 NW 100th St Suite 6, Medley, FL 33178 3) BAD CUSTOMER SUPPORT- The customer service is not helpful. They have not communications with the drivers or the warehouse. When you call the customer service is just to heard . "I understand. I will send one email to the warehouse and call you back" . And they never call. If you want to know My terrible experience. Look below and I imagine you are having a similar problem. To make the matter simple . 1) They received my refrigerator , oven and dishwasher from LG on 29th of June 2022 . Today is the 09th. And I still no clue when I'm going to receive the Appliences. 2) The Scheduled on JULY 7th . From 11- 3 PM. They didn't show up or call to cancel. I lost the entire day of work for nothing . 3) They scheduled for Friday from 11-3 PM . And also they didn't show up or call to cancel. I lost again the entire day of work for nothing . 4) They rescheduled to delivery Saturday. 8:30 AM to 12:30 PM. No delivery, no calls no nothing . All those days the association put cover in the elevators. Is a real nightmare. The disrespect and disregards they have for the costumers. I hope someone find a solution or any help . read more

Forward Air - Shipping Centers Near Me

Great customer service from start to finish! Communication was clear and they provided on time delivery. They ensured my package arrived safe and intact. read more

Horrible company, poor communication, still waiting for my order after 4 days and daily promises of delivery. STAY AWAY.

Miguel Mendoza delivered a dishwasher to us from Home Depot (as third party). He brought it in on a two wheeler with another guy but the box specifically states not to use a two wheeler! He refused to install it because of the layout. So we had to hire someone else to do it on a different day... We also asked him to move it into the house and he said okay and bolted leaving us stuck. Horrible experience!! read more

ForwardAir employees refused to install my refridgerator despite it being part of the order. They said they "don't do copper" and left. They then told Samsung they installed it. We received very little communication from them before delivery and they claimed for a moment they couldn't haul away the old fridge, which was also part of the order. Basically they didn't want to do their job. Samsung should refuse to contract with them. read more

I'm not gonna get into it, just don't use this company. If you order from Home Depot, tell them this company is unable to service your address and request someone else. Or just order from another store. In hindsight, I would absolutely have paid the $90 delivery/installation fee from another store, not even a question. I would have paid an extra $300 to avoid this dumpster fire. Just listen to all the other one-star reviews, no-one is exaggerating. read more

Delivery driver was on the phone with his girlfriend during delivery. Scratched the hardwood floor by kicking the appliance across it. Filed a damage ticket, but no followup from management. Was told I had to file a claim with their insurance company. Terrible read more

Forward Air - 3ft scratch on floor from appliance delivery - Shipping Centers Near Me

Can't we leave a 0 star ? Forward Air Home Delivery does not deserve a star. They are a piece of trash. They changed my delivery items many times without letting me know . On January 10 changed or 17th, but on 17th they said their truck is broken and can not deliver it, when they can deliver it ? They didn't say . But 20th holiday they showed up when we were not there. They not even called me if they are coming . I asked wait 30 minutes, they said okay. So I went back home in 20 minutes but they said they left waiting 15 minutes . What the hack, if I knew they wait 15 minutes I would not go there. They rescheduled for 23rd Thursday. On that day I was waiting waiting and waiting no one came. I called them , and they said they rescheduled for 30th without letting me know. What the heck going on ? I am so frustrated and it is beyond annoying . read more

Made a last minute change to delivery time without notifying me. I had to call the company I bought the item from to learn about the change. Driver was not friendly or helpful. Dropped a massive, industrial sized package shrink-wrapped on wood crating in front of my home. This contained only a bed frame but with the packing/crating it was extremely heavy and far too large to fit in any doorway. Driver made it clear there was no time or interest in allowing me to inspect the item. The company I purchased the item from told me to be sure to inspect the item before signing the slip (sounds like they may have been aware of issues with this company already) but I am a small, very pregnant woman and there is no way I could safely remove the items from the crating to do so. I don't expect them to open any boxes but I'd think they would at least remove the boxes from the very extensive packaging/crating they are transported in?!?! This way I could have at least opened the boxes to make sure nothing was damaged before signing. I have never received a shipment like this. We had neighbors literally stopping to gawk at this massive thing in our driveway. We are unable to park our cars in the garage. We will need to wait for the weekend to get friends come and dismantle the packaging and bring the boxes inside. I called forward air to complain and the customer service rep was just as rude as the driver. Evidently it actually is their policy to deliver items this way (as is, right off the truck) which seems ridiculous. I guess it discourages customers from inspecting their shipments...maybe a good way to reduce liability and pack in as many hasty, careless deliveries as possible. read more

I got delivery from Sam's Club on Oct 12, 2020, Driver was very bad and high on substitute, He damaged my delivery beyond repair. I do not recomand, be aware of these people, they a scam artist. read more

Only because I have to give a star to comment..... EVERY SINGLE ONE STAR COMPLAINT IS TRUE!!!!!!!! This company is the absolute worst as far as delivering. I have emailed Home Depot's corporate offices as well to DEMAND that the discontinue utilizing them as a delivery service. Ordered refrigerator from HD on July 1... Backordered until 08/06....Fwd Air contacted me 07/30 along with GE stating shipment would be avail on 07/31... I take off work because of the time slot I was given to ensure that I was home... Drivers come LATE...come into my home with a measuring tape and then tell me that my NEW refrigerator which is SMALLER then the old one I have in my home would not fit... THEY NEVER ATTEMPTED to bring the new one in because the two INCOMPETENT drivers/delivery people could not get the old one out of my home. I tried to explain to them (because they didn't understand English very well) the doors need to be removed from refrigerator in order to remove from my home and you cannot use the dolly because it gives the appliance too much height. Of course they made several attempts with the dolly and could not remove the appliance, therefore contacting their company with a fabricated story stating the new appliance was TOO BIG to fit into my home. They took the refrigerator back to their warehouse with the promise of a BETTER team to deliver the following week. 08/06 (original backordered date) a different set of drivers come to my home to deliver the same refrigerator OVER AN HOUR LATE!! One of the delivery drivers was an ELDERLY man who should not have been still doing any heavy lifting. Once again a non-English speaking driver continued to tell me that my refrigerator would not fit into my home because of the TURN at the top of my steps. I CONTINUOUSLY asked how can you say it won't fit if you don't try??? On both occasions BOTH sets of drivers told me that their company does NOT ATTEMPT on their appliances. If they do measurements and it doesn't add up for a smooth delivery they will not complete it. Second set of drivers called their company and again LIED in my face stating they could not fit even though they never tried. At this point I am livid so I ask the driver if he could put refrigerator in my hallway and I will find someone else to bring into my home. He obliged, however because HE WAS ANGRY WITH ME FOR REPORTING HIM he left the refrigerator in my doorway with my front door and screen door ajar and then had the nerve to hand me the paperwork to sign for the delivery... I won't say what I told him but I did not sign anything and my response was FULL OF EXPLETIVES!!!! Now the refrigerator that I paid to have hauled away as well as the new one are both in my home. Thankfully I have family members that know how to bring appliances in and out of my home without any issues. The swap has been made and Home Depot has issued me a credit for the haul away as well as an additional 100.00 for the inconvenience and overall bad experience. On a positive note Home Depot is actually in the process now of discontinuing their contract with GE which would ELIMINATE Forward Air completely!!!!! I truly hope it is a SWIFT removal. read more

I give them a ZERO! Why Home Depot would use this company I have no idea. I have no words except HORRIBLE! I will never get anything from Home Depot again. Forward Air worse experience of my life!!! What happened to real men? Sad, shameful, excuse for delivery men! read more

See attached snapshots of review on yahoo for this company in N.J. they are pulling this sscamm that they can't deliver for one reason or another! I caLled polo icee and stood in front of their truck while I gave the plate number! Police showed up and they had to deliver machine. I hooked up myself instead! If they took the washer that I paid for fully I was going tOO charge the drivers and Forward Air with theft! read more

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Absolutely terrible company. The driver showed up, called only once (my phone when straight to voice mail, who knows why?). Didn't attempt to call a second time or knock or ring the door bell. Instead just took picture of the house to cover his rear and promptly left. I called customer service to tell them this and they didn't give a crap. This company is full of incompetent and rude people. DO NOT USE THEM. read more

This company does not deseve any star. Employees have no manners!!! I ordered a dryer from homedepot. Waited for 3 weeks. The two lazy delivery guy came down to my basement. They said there is a problem. Then i got a call from their head office telling me that they cant take out the dryer because my washer is blocking it. I told them give me 5 mins and I can move it then they say ok. I did move my washer so they can take the dryer out. When I went up the 2 lazy guys without manners are gone. They did not even inform me that they are leaving. I called their office and reported the issue then they said it took me almost 10mins thats why they have to leave. I took day off for this and waited for the 4 hour window. I was so upset and just cancel the order. Home Depot stay away with this shipping company!!! Everyone is complaining about this company... read more

Driver they hired decided to pass a car in zero visibility fog on Christmas Eve 2016 and killed my mother. They tried to settle for a tiny sum of money, suggesting they had only a small fraction of the blame. When we tried to push it further, they attempted to get a judge to rule that we had no right to sue them. We took them to task anyway. read more

I wish I could give 0 stars. This company is terrible. I ordered a love seat on Target.com and it was delivered today in horrific condition. The box was torn apart and the couch inside is ruined. There is a huge dent on the back of the couch from top to bottom. Avoid this company at all costs. Hopefully Target gets their act together and stops using this terrible company!! read more

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The absolute worst company I have ever had to deal with. From the customer service to the complete joke of delivery people. We ordered a stove from Home Depot the first week of December. Scheduled for drop off on the 18th(yesterday). First time they showed up over a week early with no phone call. We could not take it then. Second time they showed up this past Sunday night. LATE at night. Still weren't ready and also never got a phone call. The actual delivery date was yesterday. Time frame 10:30 to 2:30. Then 12:30 to 3:30. Then it just said they'd be here. Then, they never showed up at all. No phone call from anyone. This morning I call the Tennessee number for customer service. They say they will reschedule to AFTER CHRISTMAS. So, we now have no stove and lots of family coming for the holidays and no way to cook anything. I am going to spend between now and New Years telling everyone about this complete failure of a company. Social media, in person, every yelp review for every branch of these morons I can find. This is the second. My hope is it goes under and everyone there that has any part of the delivery department loses their job. read more

I would avoid this company if you are trying to ship on a timeline. There is little regard to customer service. Follow up is terrible. You have to hound the representative to give you information on where your shipment is at. We lost a lot of sales because of the lack of focus and little care on getting our shipment to our warehouse. If you have three or hour weeks for shipment just to sit while they figure things out, then Forward Air is a cheaper alternative to other more reliable shipping companies. I have used this company a few times in 2015 and they seemed OK. In 2016 the company seems to have really gone downhill. I will be using a different company moving forward. read more

Do not use them for your business. They will no call no show your customers. Promise delivery, not even show up, and don't even have the decency to call. What a joke. read more

I'd like to give 0 stars This place is awful. Had a booth delivered, my wife watched the guy completely trash it getting it out of his truck. It weighed too much for one person so he took it out of the crate and dragged it to to our garage. Tried to leave before we wrote about the damage where we signed. Put a claim in at forward air through the furniture company, they did nothing. So they did $300 in damage and charged us $250 to deliver it Don't use them read more

Absolutely the worst service ever. All communications were rude, starting with the email correspondence from Jaymar Mangalus, Dock Supervisor, and ultimately ending with the delivery driver, whose name I don't recall. He literally dropped the package off on the sidewalk and refused to even put it on the porch, which is maybe 4 inches higher than the sidewalk. The package came from Overstock.com, whom I've purchased from many times. Every other time my packages were delivered by FedEx. I'm not pro nor con FedEx, but the driver was always polite and always asked where I would like for them to leave my package. When I asked the driver from Forward Air to at least put it on my porch, just inches away, his exact response was "Nope, this is as far as it goes" and he left. A little bit of kindness goes a long way - rudeness - well, it goes a lot further when it comes time to write a review. read more

There is no reason for this company to be in business. Please run from any company that uses these people for delivery. They are rude, incompetent, inconsiderate, and plain lie. My washer and dryer delivery was scheduled for 1/23/2020. It was purchased from Home Depot on 1/15/2020. I have a large family and desperately need my appliances. Thirty minutes before my appointment, I received a call that the truck broke down. They apparently have no spare or replacement trucks and can not deliver my appliances until six days later. I was also told to go to the warehouse and pick it up myself. This is unacceptable. After hours of calls, home depot executive offices assured me a time ( after 3pm) for my delivery and offer some compensation. Today is 1/28/2020 and I receive a call a 7:10 am telling me they are on the way. WHAT !! I tried to explain to the driver that my delivery time was after 3pm today. He said " I'm not home depot ", and hung up on me. That was followed by a call from forward air. She said sorry we didn't call you, but we changed your time. We can come out next Thursday or friday, but no telling what time. I would never allow this company into my home. Their employees are nasty and unprofessional. I can't imagine what would happen if they ever delivered my appliances. This sorry excuse for a company needs to go out of business. Home Depot should be ashamed for contracting with these people. read more

Worst delivery experience ever , I ordered a lader from amazon it was being delivered by these guys I waited two days for 4 hours until they showed up . I wouldn't recommend anyone using them . Honestly read more

Deserves 0 stars. Slow slow shipping. Delivery appointments mean nothing! Delivery techs are rude, dishonest and unprofessional ! Customer service reps are even worse! Absolutely no accountability to be found anywhere in this company! That they are the chosen delivery provider for Home Ðepot home appliance says a lot for home depot. For instance, to me it says, "Shop at Lowe's, save yourself some time and a lot of aggravation!" I would never recommend Forward Air nor Home Depot to anyone expecting a pleasurable or decent at most home delivery experience! read more

Extremely rude Driver. Came to the house and didn't even knock on the door! He called and when we didn't answer he left! I called him back and he would not turn around and make the delivery....... unbelievable! Called customer service and no one really cared and said we just have to reschedule. read more

I'm not really one to leave reviews and don't think I've ever left a negative review but this company is absolutely horrible and treats their customers like crap. I just moved to Las Vegas and have been having furniture delivered to my new apartment and have had 0 problems with the numerous packages delivered by FedEx, UPS, and Amazon but then forward air shows up and has to make everything difficult. They delivered a dresser today and dropped it off next to my neighbors door by the hallway stairs on the first floor and refused to bring it to the door. I asked what I was supposed to do since I live on the second floor and the package weighs more then i do and the guy just shrugged and left. I called Forward Air and was told that they have a policy where they don't bring things inside or up more than 3 flights of stairs but my apartment complex is entirely outside and there's only 1 flight of stairs to get to my unit so asked for a solution and the woman who was on the phone was beyond rude to me telling me it was no longer their problem and that id need to figure it out. I was advised to ask a male friend for help but as I said I just moved to the area and don't know anyone yet and also that shouldn't be something I should have to do. The delivery instructions clearly state to drop the furniture off AT MY DOOR. Target at least offered me a partial discount for my troubles and said the only thing they can do is send someone to pick it up and process the return. So now I'm sitting here in my hallway trying to figure out how to lug this 180 pound box up the stairs because Forward Air can't do the job they're being paid to do. read more

Absolute worst experience ever. Have had delivery date bumped twice (still not delivered) and no one communicates with you. You have to call and track down the information and they are not apologetic at all. I would never suggest using Home Depot delivery again as this company is a major delivery service for them. (May even be their primary one.) I am now 10 days without a paid in full, Samsung washer and dryer. read more

Absolutely pathetic delivery company. Still waiting for refrigerator to be delivered. Company no called no showed after informing me they would be there between 11am-3pm. Day 2 and still have not heard back from them despite numerous calls. Joke of a company! read more

i have been trying to reach someone inthe claims department, for a week and i am feeling a bit frustrated and ignored. custom sofas that i waited 22 weeks to be delivered should not arrive damaged. by the look of previous reviews, it appears that this is a regular occurance with this business. i would really appreciate if someone from forward air could reach out to me concerning my issue. read more

Shipped very expensive speakers from Chicago to Albany, NY. Paid premium fee so they would safe and undamaged, including the boxes which are very important to keep in perfect condition for future use. They arrived with the boxes totally destroyed. Boxes indicated harsh handling. There is no reason that our property should have been handled this way during shipping. They will make no compensation for the damage. read more

Forward Air - Shipping damage - Shipping Centers Near Me

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Per contact with several Forward Air customer service representatives they do not pull information directly from the Bill of Lading to determine information needed for performing deliveries. This is not industry standard and the BOL is the a critical document for determining freight shipping needs for LTL shipments. My understanding is that they rely solely on electronic information communicated by their carrier agents whom make the initial pickup or EDI feeds from respective 3pl's. These EDI fees often do not communicate pickup/delivery accessorials. If the pickup agent does not enter the information accurately FA may miss critical information for performing deliveries including but not limited to Residential Delivery, Delivery Appointments, Liftgate at Delivery, Inside Delivery, Non-Commercial Delivery. This is very problematic for shippers, consignee's, 3pl's that use Forward Air, Forward Air's carrier agents and Forward Air themselves. Furthermore I often find their customer service representatives to be combative and unpleasant to deal with rather than problem solvers. read more

do not hire home depot delivery forward air!! the worst delivery of my new whirpool fridge i bought at home depot knew of delivery problems with forward air! my delivery time was 9am-6pm no show. at 7pm the delivery guy told me has 8 deliveries to make so no time to deliver install my fridge i bought at home depot.com! the delivery guy to haul my old fridge just left it hanging out in my kitchen!! he told me at 8pm no time to install or delivery because he has another delivery at 8 pm!! home depot has the worst deliveries of its appliances!!!! read more

This was the worst experience I have had with a delivery company. They were supposed to give me a 30 minute notice before delivery - that did not happen. I had to rush to be there before the driver left. He was not very nice nor professional and left a pile of my new furniture in the middle of my driveway. The boxes were smashed and ripped. When I said something he did nothing just left in a hurry. It was threatning rain and I had no way to move the boxes by myself - I am a strong woman but not that strong! Thank goodness it did not rain and ruin my new furniture. The driver also had no respect for my property as he ripped down part of my tree as he backed in. I tried to get satisfaction from the company and they promised they would find out what was going on and explained they showed that the furniture was suppose to be installed and the trash removed... that did not happen along with the call that I never received. I had no control over who delivered the furniture as it was purchased from Sams Club - they hired the service... I contacted them and they only told me to contact the delivery service and complain... lots of good that did. Be smart and dont use this company. read more