I am conflicted about reviewing this company, as our first move with them, based on recommendations…read morefrom the Korean community in Chicago, was positive. They were very good at moving us from Indiana to Chicago two years ago. If I were to review them based only on that, they would be five stars. However, we are having some complications on this second move they did from Chicago to the suburbs, so we are uncertain how to rate them. We will see how the situation resolves itself and revisit the review.

Bilal and his team are great and I wish more businesses would be like theirs. He is very easy to…read morework with, fair, responsive and his team did a great job shipping and following up on a very expensive item that was shipped to the west coast. Thank you so much Bilal for your dedication.

From the owner: We provide packing, crating and shipping services for machines, scientific equipment , fine art and…read moreall kinds of commodities worldwide. We collect, rig and relocate items to our facility for packing, crating and shipping to points both domestic and international, by Land, Sea and Air transportation Packing and Export Crating * Tradeshow and Reusable Crates * Freight Forwarding and Warehousing * Loading Trucks and Ocean Containers * Domestic & International Shipping * Skillled Packers, Riggers and Loaders * Air Freight * Light Rigging and Millwright Services * Ocean Cargo * Blocking and Bracing * Ground Transportation * Full ISPM 15 Certification (Bug Stamp) * Shipping and Export Documents * Serving Chicago and the Midwest

Avoid this location at all costs…read more I brought in multiple packages containing electronics worth $1,500-$2,500, totaling around 57 lbs. The owner, James Hibbs, treated both me and my property with complete disrespect from the moment I walked in--no greeting, just commands and a hostile, condescending tone. While I was making multiple trips with heavy boxes, he stood there and watched without offering even basic help. When I placed two packages on the front desk scale, he snapped, pointed to another scale right in front of him, and said, "That's the wrong scale. I told you to put them on this one." Moments later, instead of placing them on the scale he had just insisted on, he took both packages--together weighing roughly 25-30 lbs--and dropped them from waist height onto the floor, stacked on top of each other. The impact caused a loud thump due to the weight. Not the scale--the floor. When I called him out, he falsely claimed he was handling them the same way I did and said he "didn't care." Another customer nearby witnessed this interaction and even commented that this kind of behavior at this location is "normal." At that point, I told him I no longer trusted him with my packages and that I would be taking my business elsewhere. After bringing some items back to my car, I returned to the store to retrieve the remaining packages. That's when I noticed that one of the boxes had been tampered with--the tape on the bottom had been cut open. I had personally double-taped all of my packages before arriving, and that damage was not present beforehand. Fortunately, I had been carrying the boxes horizontally--otherwise the contents could have fallen out. When I told him this should be on camera, he claimed there are no cameras in the store. I asked the nearby customer if they had witnessed the earlier interaction, and they confirmed they had. The entire situation was unacceptable and humiliating. I ended up going to another UPS location, where a manager told me they were not surprised and had heard numerous complaints about this store. This incident has been reported to the Mount Prospect Police Department. If you believe your items have been tampered with at this location, report it immediately. Between my experience and the consistent pattern of similar reviews, it's clear this isn't an isolated incident--it's how this place operates. If you value your property or basic respect, go somewhere else.

I have used them several times over the years. 1 week ago, I had to return a box to Amazon. As I…read morewas getting in a line of three, the guy, 6'2 ", 180, late 40's, said, "If for Amazon, put on the counter."I asked for a receipt, and he said no. There was a UPS truck outside. I said can I give it to him he said, " No. Looking back, they wouldn't have been paid. I found out I could. Amazon charged me $70.00 because they didn't ship. Now I have an item that does not work. The jerk now blames me, saying you're supposed to bring it to Whole Foods, 10 miles away. If the guy hadn't taken a shortcut and given me a receipt, would he have known I had to go to only Whole Foods? That's what you get when you hire a guy (child) to do a basic job. Asked why you did not ship back to me or call.(Not his job. If he were a man, he would accept his failures. People like him are always at right, and it's all because of the customer

Friendly & helpful staff. Whatever size package you needed shipped via UPS, they go out of their…read moreway to give you the best options.

I been doing business at this store almost 4 years now! They have the best employees and Customer…read moreService. They have always gone out of their way to help in with my packages to ship with a smile too, That is pretty awesome! So go to the U.P.S. Store for your Smiles, and friendly service,

I was not impressed with this company's poor communication and management of my delivery. This…read morecompany was contracted with Cost Plus World Market when I ordered a couch online. They called me to schedule a delivery time, and their window was 9 AM to 1 PM. The man I spoke with on the phone was very rude and basically suggested that I take work off to wait at home for the delivery (not everyone has that luxury, buddy). He told me that if a delivery was missed, we would be charged a re-delivery fee. I had to call my husband to take work off and make arrangements since my work schedule isn't as flexible. I provided my husband's name and number for the delivery driver to call the day of. On the day of the scheduled delivery, I received a voicemail from the delivery driver. When I called him back 30 minutes later (I was not at my phone due to being at work), he said that he already had left my house. He said he had knocked on the door (had not rung the doorbell), had not gotten a response (even though my husband was at home and likely had not heard the knock), and now had to call his dispatcher to confirm whether he could re-deliver. He had not been provided my husband's information as I had requested previously. I had to call back the headquarters from work, and the woman I spoke with on the phone had to call the driver directly to "override" the dispatcher. By this time it was 2 PM, and the driver said he would take another hour to get there. My husband wasted almost his entire day waiting for the delivery to arrive. If you order something online that contracts with this company, good luck to you!

From the owner: SEKO Logistics is an award-winning business that offers complete supply chain solutions -…read morespecializing in transportation, logistics, forwarding and warehousing. We also lead the industry with our innovative and customizable IT solutions, which provide a seamless flow of information, to give our growing client base true supply chain visibility.

Small location, but everytime I stop by here they've always been courteous and promptly get things…read moredone. Plenty of parking outside and conveniently located next to public transportation as well. They have big tubs of hand sanitizer next to the registers (it's super watery so watch out.)

Needed to pick up my package, even though there was a issue the staff figured it out fast and…read moreresolved my problem. Everyone was friendly and deserves a extra pat on the back for dealing with the public which some people are just rude. No issues with this location I'm glad it's my areas FedEx center

Came in around 6 PM during a rush, and Santiago handled everything calmly and professionally. He…read morehelped me wrap, box, and label my return without any frustration and kept a smile the whole time. Really appreciate Santiago for being friendly efficient, and for having patience with me. Thank you. Both associates worked great as a team and they both have great customer skills.

They've always been very helpful with packaging and everything has been delivered at the time that…read morethey say