When I visited them the building was completely empty, not one person or car in the parking lot…read more The door was wide open but it looked like a ghost town. I called the number on Apple Maps to see if maybe they were on a break or they were in an office. Someone picked up and I told them I was in the building needing a wash, with attitude they responded "Yeah we're in the back that's why the gate is open." The gate led to the back of the mysterious building, very weird. I got in my car and left

I'm giving House of Car Wash in Montclair four stars and honestly I'm being a little generous,…read moremainly because the staff was genuinely very nice and accommodating, and I want to give credit where it's due. This one's partly on me because I showed up without my key, but they were super patient and worked with me, even letting me drive my Tesla through the wash myself. They helped me figure out valet mode, didn't rush me, and were calm while I was clearly stressed trying to get everything sorted. That kind of customer service matters and it definitely saved the experience from being a total letdown. That said, the vibe was... strange. I pulled up and genuinely thought the place was closed. It was completely empty, no cars, no staff visible, nothing. It felt like a zombie zone. I sat there confused for a minute until someone randomly appeared and waved me in. Even when I went to pay afterward, there was nobody around again, which added to the whole uneasy, deserted feeling. What was extra surprising is that it was a Tuesday special, so I expected at least some traffic. Seeing it that dead was honestly concerning, especially given how highly rated this place is on Yelp. As for the wash itself, I paid about $50 for a wash with wax and I don't think I'd do that again. I actually watched them wash the car and didn't see anything particularly special that justified the price. It wasn't bad, but it also wasn't impressive. I also tried the massage chairs out front while waiting, which cost $5 for 15 minutes, and I definitely wouldn't recommend that. Totally not worth it, especially sitting there alone in an empty lot. Overall, the staff was kind and helpful, and that's the main reason this isn't a lower rating, but the odd atmosphere, pricing, and mismatch between expectations and reality mean I probably won't be back.

Best Carwash and service in town I definitely recommend this place came and check this place…read more service good cashier Matilde very nice

This place is decent, but I honestly wouldn't spend your money here. I've been a few times, and…read moreunfortunately, I've never left completely satisfied with the cleaning. They don't thoroughly vacuum under the floor mats or between the seats, and when wiping down the center console and dashboard, they seem to miss several areas. Every time I leave, I still notice dirt, dust, and spots that should have been cleaned. For the price, I expect more attention to detail. I've given this place multiple chances, but the quality just hasn't been consistent enough for me to recommend it.

Service of their team members are courteous attentive and friendly. I love going through the wash…read morewith the soapy foam scrubbers and lights This is self serve car wash so soon after I finish up with the high pressure air to whisk away dust or excess H20 then vacuum away Value: I received a special for 3mths for 23.99 unlimited with the extra drying for new customer Only downside for me here is the tire dressing shine which doesn't really go on as smoothly or completely on all tires lol and I have my washcloth to smooth it out anyways So overall love this place and I go at least 4x per week since I don't have garage....hence unlimited car wash, air and vacuuming YAY

It's an okay car wash, but a few issues keep it from earning a higher rating, some of which are…read moresignificant. On my third visit, I ended up with a completely punctured tire right after leaving the lot. I can't say for certain whether it was caused by the machinery or debris on the ground, but the timing was hard to ignore. It resulted in a tow and a replacement tire on a busy day. The staff didn't take responsibility, and it didn't feel worth the effort of pursuing further, but it's something to be aware of. On a separate visit, I experienced an unusual issue where what looked like small static discharges were forming along my sunroof during the wash (I have video of this). When I brought it up, the response from the front desk was minimal, they said they would "look at it," but didn't ask for details, review the video, or document the issue. There was no real follow-up or concern shown. I also had an issue with their membership tag not working. Instead of resolving it properly, I was given a loose tag from a sticker sheet to show at the gate. Since then, I've been questioned multiple times by staff asking where I got it and how I obtained it, as if it wasn't legitimately issued to me. This could have been avoided if the original issue was handled correctly. Overall, the customer service has been consistently disappointing. I haven't had a single interaction that felt helpful or even neutral, at times it comes across as dismissive. They also removed the kit that used to be included with the wax/polish tier, which reduces the value, especially considering the membership is around $50/month. I usually prefer resolving concerns directly with a business, but based on my experiences, I didn't feel that would be productive here. I've since canceled my membership and switched to another tunnel wash nearby, where the service, value, and overall experience have been significantly better. Given my experiences, I wouldn't recommend this location.

UPDATE: Management made contact and was very apologetic and accommodating. Everything was taken…read morecare of and was able to remedy the issue. Thank you to management.

DONT SIGN UP FOR THEIR MEMBERSHIP!If i could give negative 5 stars i would their customer service…read moreis extremely bad and unprofessional especially when you wanna cancel.It took forever to be able to get in contact with the owner to cancel since its not simple as logging in and canceling i tried emailing twice got no response then i called the number on the website some guy answered didnt even answer professional as if he owns the car wash?Then he is arguing with me on the phone saying my account doesn't exist cant find me with my phone number or license plate and gets a attitude and says what do you want me to do and i said uh try again? So he dores it again and cancels and i ask will i get a cancellation email and he said no and i said ok bye hung up because their customer service is bad i only signed up for the 9.99$ promo they had for two months.you should be able to cancel on the website the owner sounded pissed i was canceling and didn't wanna cancel especially when i said i can screenshot that im logged in you must be typing my number in wrong.guess what jokes on them if they try charging me because i put a card that i don't use as a replacement and never has money on it i don't trust this place

Pretty upsetting to see $15 charge on my card for the self car wash. I received the same amount of…read moretime as if I had paid $5 cash into the machine ...heads up. Keep an eye on that. From here , idk who or where to ask for help.

I've been going here for 25 years, once a week. Typically I swipe to use the "system" (2) times at…read more$5, total of $10. Today I was charged $15. They tripled their fees in less than 7 days. Assuming this is a major oversight. I contacted my CC company and they confirmed I was almost charged the same price as a full service car wash for washing it myself. I assume that this an an major oversight otherwise, I obviously will never go back, because I don't smoke the good stuff and you would have to be either e high to go here or rather there is a new greeeeedy ass owner. Take your pick! LMAO. For double that $39 you can get a waterless wash up at the Tesla charging station and the wash will last you 3 weeks with the dude's proprietary wash formula. Lame, because again I've been going to "The Wave" for 25+ years!

EZ clean Car Wash is a solid self wash station. It has everything you need for a good value.read more

The service is always great. The car wash attendants are always so pleasant. That's why I do a…read moremonthly purchase for car wash. So I would recommend this car wash always.

Overcharged. I used Apple Pay and somehow ended with a $15 charge for only 13 minutes? Expect it to…read morebe $5 for 10 minutes and then an additional $2-3 for an extra 3 minutes. Nice wash but overcharging if you use card.

First SPA DAY for my new car!! Scrubbie Scrubbie!! I know the dealership gave it a good bath before…read morethey handed the car off to me but this was our first car wash together. When I had an older car it was quick and easy to run it through a drive through car wash but those can scratch and mess up your paint. With a brand new car, I am definitely treating it a plenty more delicately. I almost went to EZ Clean Car Wash in Upland, but my dad told me it would be better to go to Good Tyme Car Wash for more bays, wider bays, less wait, and better pricing. Since my dad washes his car and my mom's car almost every weekend, he is definitely the subject matter expert in the area, so I took his advise and went to Good Tyme Car Wash. Pricing is $2.50 for 4 minutes or $5 for 12 minutes. They accept bills, coins or CREDIT CARD. Yay! I am team credit card. If you use your card you are committing to a minimum of $5 and an additional $1 for 1 min 40 sec added after the original time. I probably spent 15 minutes in the bay area since it was my first visit in a long time and I was still getting accommodated to the equipment. With each visit I am confident that I will work more efficiently. I just went with the recommended order: Tire Cleaner, PreSoak, Soap, Foaming Brush, Rinse, Triple Foam, RainX Surface Protectant, Clear Coat Protectant and then Spot Free Rinse. Some bays had the equipment labeled but mine did not so I had to observe which equipment went off when I moved the dial to the selected function. It definitely used up a lot of my time figuring out the equipment. Drying and vacuuming is not allowed in the washing bays and it is in another area in the back to prevent folks from spending too much time in the bays. I brought my own drying equipment and was easily to quickly dry up my car. A romantic outing with a rainbow for me and my baby on its' first spa day! I can definitely see myself frequenting this place for their equipment and decent pricing. It was really good bonding time for my car and I. Highly recommended if you don't trust drive through car wash or a third party for washing your car. I must warn you though... it was quite the upper body work out!

I honestly have only ever used their automatic car wash when I get a free voucher after getting my…read moreHonda car maintenance service. Last time the staff gave me a handful of vouchers to make up for having to wait a long time for my car to be ready. Today I used my last voucher, which is good for the seven dollar basic car wash. The staff here aren't overly friendly, but they are efficient. Happy enough with a free car wash.

Went to the car wash this morning and absolutely the worst. No soap was dispensed during the car…read morewash because they're out of soap. So the old floppy brushes and rags that hang from the top of the car wash just use low powered water to attempt to clean your car. When I got to the end of the car wash, the drying blowers came on late just as I exited the car wash so the car was not dried at all. There was only a couple of vacuums available and no suction on them really at all. I would suggest to the owner/management at his time to update the car wash or shut down the business. As a consumer, I did not get what I paid for.

The old adage "You get what you pay for" is the perfect one for Mountain View Car Wash…read more About 3 months ago, my car was looking a little shabby inside. My daughter had spilled her melted ice cream in the back seat, I had been using my passenger side seat as a table for late night drive-thru dinners after work and taking night classes. My car looked like a wreck. Seriously, I was disgusted to have anyone get a ride from me due to how bad it looked. I took it to a car wash by work to have my car "detailed". This car wash place assured me that all the stains (grease and ice cream) would be taken out and my car would be "like new". They only charged me $100, which I thought was a great deal. Turns out, they didn't do anything more than vacuum, shampoo, and add air fresher; those stains lived on. This brings me to Mountain View. I called ahead and the nice young woman on the phone assured me the stains would come out, as she expressed confidence in her crew. I paid twice as much as the other car wash place, but guess what? The stains are GONE! Also, my car, quite literally, looks like new (again)! I was ecstatic to see my car looking so nice again! My only complaint is that they don't have those plastic liners to put over your seats after a detail. This means I had to drive home and get my clothes all wet from the detail job. If they can fix this (and, as a fellow Yelper suggested, offer an air freshener), this place would definitely be five stars.

The customer service has improved dramatically since the last time I was here. Everyone is working…read morehard to improve the ratings for Mountain View. If you had a bad experience previously, I recommend you give them another try. You'll know it right when you pull up. Alex will have a huge smile on his face and bring all the charisma while making sure you get your needs met. They're on it!

No bullsh*t. Best detail I've ever had…read more My boy Juan Daniel came through the pad after-hours in the HEAT to shine this turd, with a huge smile on his face. Pulled up in the window promised, money well spent. Absolutely worth the time put in & didn't leave a single crumb behind. Thx Abe for sending your A-Team! If y'all got crumb crunchers, pups or drive-thru drunks ...ya just found the GOAT for mobile service detail. 10/10

I had someone from Sunshine come to my home last week to wash/clean my car. It needed some…read moreattention and I was having too hectic a week to take it in somewhere. I got a wash & ceramic coating and, for the most part, it was a pretty good job. Was it oustanding? No, there were still a few smudges. Was it better than average? Absolutely. I'd actually consider using them again. I even sent a follow-up message to Abe, whom I originally contacted for info, to find out pricing on a clay bar treatment & full detail but he never got back to me. So, we'll see when the time comes. Maybe I'll reach out again or maybe I'll just go to my regular spot. ‍