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    Fort Smith Escape Room

    4.0 (6 reviews)
    Closed 9:30 am - 10:00 pm

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    The Experience Escape Rooms

    The Experience Escape Rooms

    4.2(13 reviews)
    65.4 mi

    My friends and I recently went to The Experience Escape Rooms in Cave Springs for the first time…read more We were scheduled for 8:30-10:00 PM on a Friday. We arrived about 10 minutes late, thinking it was just a drop-in window -- completely our misunderstanding. But the way we were treated was unacceptable. Claudette, the employee working that night, immediately scolded us like children for being late. She raised her voice, spoke down to us, and made the whole group uncomfortable. This was our first time ever going, and instead of welcoming us, she made us feel like a problem. I had already paid online for 7 people, and 2 more of my friends joined, making 9 total. Claudette told me she needed my card but never explained why. I assumed it was to verify my online purchase -- not to charge me again. Three weeks later, I checked my bank account and found out she charged me for tickets my friends had already paid for themselves. I went in person to calmly resolve the situation, and again, Claudette immediately became defensive and rude. She raised her voice, insisted "I can't help you," told me I was "on camera," and claimed my friends had spent their money "next door at the asylum." She refused to let me speak to the owner and continued arguing, even though I stayed calm the entire time. So I left and disputed the charge. Two days later, the owner called -- not to apologize, not to address Claudette's behavior, but just to question why I disputed the charge. That was the final straw. Never coming back. Terrible customer service. Friends and family -- stay away. There are plenty of escape rooms in NWA with amazing staff and better communication. This place is not worth the headache.

    Super fun experience. It was my gf and I's first time doing an escape room and we ended up liking…read moreit a lot. The staff were helpful and the room was detailed and intricate.

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    Fort Smith Escape Room - escapegames - Updated May 2026

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