Had the craziest day, and Mr. Lube saved it!…read more Well, Rachel the Assistant Manager saved the day. Not only did my Windshield Sprayer break, my mirror broke, and my battery died all within an hour, Rachel was able to source the parts and fix my car. She could tell I was stressed out and her kind words and hard work made my day less stressful. I will be telling all of my friends and family to go there and I will be coming back for sure. Thanks Rachel, and thanks Mr. Lube for hiring such great, friendly, smart staff.

Rude associate Named John, he laughed at me when I asked for maintenance records. Unrealread more

SEVEN DAZZLES IN DISTRESS! Took my parents car on a girls…read moretrip and the car dash board kept yelling at us. Pulled over at Pro oil change and panicking asked for help. The kind gentleman took a look under the hood and under the car. Added oil, topped off the windshield washer fluid and checked out coolant. The staff was just so helpful and friendly. Didn't laugh at any of my "girly" questions. We have so much more peace of mind driving now on our long road trip. Thank you guys so so so much! Truly appreciate all your help!

NEVER AGAIN!!!! Have been going to Pro oil change for quite…read morea few oil changes now and the upsell is always strong, but this last change was a bad experience. I was asked if I had any coupons and told them I would be using my Groupon today. Within minutes the fellow came over to me with the dipstick in his hand and said my car was out of oil. (I know for a fact that it was not) He then said they were going to do a engine flush to fix the "Gunk and Sludge" that was making the engine use oil. I refused and he tried to get me to buy some Lucas treatment. I refused it and said I would check with my mechanic friend. He replied with...Whats he gonna do? Anyway he asks me if I want anything else checked,I said I just want the oil change. I am treated very unfriendly and he comes and shows me the dipstick and says full now but still dirty!! Upon checkout he was very unfriendly not offering me any coupon for the next service like he did to the customer ahead of me. I looked at my invoice and it stated that the washer fluid was topped up,but it was still dry. I called them to complain and they said they would get back to me ...still havent heard a word.. STAY AWAY!!! unless you want to pay through the nose

Excellent attentive service!! Drew went over and above to fix my sisters car, everything was…read moreexplained to me, he kept us informed and updated. I highly recommend this company, getting an car fixed can be scary and overwhelming but we were walked through what needed to be done and are very happy. Thank you!!

June 21/23 I have been a customer for many years and continue to be impressed with the team I trust…read morewith my vehicle and life. Ensuring your vehicle is safe to operate and knowing there is a team readily available to address any concerns gives peace of mind that is priceless. Rick and Drew have high standards of customer service and will work with you to resolve all issues. Thank you for your excellent service and personal touch. Carol

We got an estimate few months ago for an oil change and were told that BCAA members always…read morereceived a discount. Well, we took our car in on Thursday and were charged the full price and were told that it was just a promotion that was on at the time of the estimate. That's not what they told us then. They said BCAA members ALWAYS receive a discount. The person ther was not overly friendly either.

Terrible service, slow and did not even do the job properly. would not recommend to anyone…read more Changed winters to summers and they took 90 minutes to do this and then one tire seriously over inflated and one seriously under inflated and they mixed up all the wheels and TPM sensors.

I've had the best experience here purchasing a vehicle, Sean was my initial first contact, LOVE…read moreHIM! Completely accommodating patient I asked him to do a walk around & interior video for me and he did it within 10 minutes even though I know they were extremely busy that day. Even gave me his cell phone number if I had any questions at all about the vehicle. And I did and I'm sorry for the 3am text message. I was just so excited I couldn't sleep. Second was Collin, he was more on the finalizing the purchase (that I did make) end. Also super patient and literally tried to pull every string he possibly could to make sure that I got the exact vehicle that I wanted. NOT GOING TO LIE IM PICKY. So thank you for that. And third was Joven in their finance department, such a personable person actually got to know me asked me questions about my life and why I was purchasing out of province he told me about his life and how him and his wife are expecting a baby, it really Felt better than just a car buying experience. They actually want you to be happy and they know you're a person. So THANK YOU gentlemen, for giving me the best car buying experience over the phone, wish I could have met you all in real life.

Our experience with Kelowna Hyundai was extremely disappointing from start to finish…read more First, it took 5.5 hours to purchase a vehicle we had already decided on before walking in. For what should have been a straightforward purchase, the process was unnecessarily long and frustrating. Unfortunately, things only got worse after the sale. Once they had our money, customer service essentially disappeared. Responses to emails regularly took up to 3 weeks, and we often only received a reply after giving them a firm deadline. We also have been waiting 10 months to receive the vehicle mats we were promised, and even then, we had to fight to get them. The most frustrating issue has been the scratches that appear every time it is washed. When we brought this concern to Hyundai Kelowna, instead of taking accountability or properly investigating the issue, we were told it was somehow our fault and due to what we were doing. They simply put a band-aid on the problem by buffing out some of the lighter scratches, while leaving the deeper scratches untouched, claiming it was "not a paint malfunction." For a dealership selling premium-priced vehicles, we expected far better service, communication, and support. They do not seem to stand behind their product, and their after-sale customer care has been unacceptable.

I come in because my check engine light was on in the morning and they ran a diagnostic and found…read moreexactly what the problem was. I got an oil change same time because I knew I did need it, they did talk me into a synthetic, and with that came a flush. I do a lot of traveling though and I thought I already had synthetic it must've been replaced after my car had a small accident and went into the shop they did an oil change there when they repaired the vehicle, and I prefer synthetic blend so I had no problem when they offered to get that done All that was before I read the reviews.. But I don't think that would have changed my mind i'm going with synthetic it just may have changed my mind about where I went originally to get it done I would have read the reviews easier if Yelp did not hide the two one star reviews Not cool #Yelp They were real thorough in checking everything from air in my tires to the fluid level and they topped everything up. It did take a while but I stopped in there as well because I was killing time for another appointment so the time issue wasn't a factor for me. They were really pleasant and they really knew what they were talking about.. That was the only reason for the third star. Know how and experience and expertise says a hell of a lot more for me and a couple bucks padded on the bill here and there... I took a picture of the bills so you can see the charges. It cost me $130 I AM JUST NOT REALLY SURE ABOUT GOING BACK THERE. HE SPECIFIED THAT CHANGING OVER TO SYNTHETIC WASN'T GOING TO COST ME ANYTHING AND THEN I HAD A $99 PLUS CHARGE IN THE BACK MY MIND I KNEW THAT WAS GOING TO HAPPEN BUT I HAD OTHER THINGS TO DEAL WITH AND I KNEW IT WAS AN ARGUMENT I WAS NOT GOING TO WIN SO THEY JUST WON'T GET MY BUSINESS AGAIN He did give me $25 managerial discount so I was okay with that still cost me hundred 30 bucks for an oil change... Take from that what you will...

We have been happy with the service received over the years. I also appreciate the text recall…read moresystem to ensure the vehicle is maintained well. They are handy for tire exchanges. Highly recommended!!!

Charles & his entire team @ Tops Auto Repair are AWESOME! I don't trust many mechanics anymore, but…read moreI feel like TOPS knows their stuff and are trustworthy. The staff is always friendly, prices are completely reasonable, and service was good. A friend that has known them for over 30 years recommended them and I can't say enough good things about my recent experience. They are honest and very knowledgeable. They took the time to thoroughly explain what was wrong and what needed to be done. My car is a 2005 Subaru Outback and feels like a new car again. It's a great feeling having peace of mind that everything was done to perfection and the cost was still reasonable, considering they even went above and beyond. I highly recommend Tops if you want the best qualified mechanics. One thing for sure - I will never go back to Canadian Tire again! I've tried many, but Tops is the best.

Charles, Nancy and the team are the best! I have always taken my vehicle to Tops Auto since moving…read moreto Kelowna in 2014. It is a family owned business and you feel like you are part of the family. They are friendly, fast and affordable. Charles is great at explaining the work that was done in clear terms and why. I have learned so much about automotive from Charles! Nancy keeps the shop running at the front and she is such a wonderful person to chat with too. They only hire the best so you know your vehicle is well cared there. I wouldn't take my vehicle anywhere else. 2021-10-04/lc

Great customer service, fast efficient service, fare pricing, from brakes, oil change, tire repair…read moreand changes.

From the owner: Call today for an estimate 778-721-8873. Our State Of The Art Facility Can Maintain Your Vehicle…read moreFrom Top To Bottom. Our Specialized Technicians Can Repair Any Breakdown And Get You Back On The Road. Top Quality Tire Brands And Auto Parts To Meet Any Budget. Stop By And Visit Our Team. Reach For The Best.

Probably one of the best auto repair shops I have been to, they were very reliable, had great…read morecommunication, didn't do extra work, but added value and confirmed the work required after the diagnosis. Their head mechanic went over the invoice with us on top of the service underwriter. They even had a courtesy vehicle for me to use while mine was stuck in the shop for the day.

Squeezed me in with absolutely no warning, took the time to come back to me to explain what was…read morehappening, popped out and grabbed the part and had me back on the road in no time for an incredibly reasonable price. I explained cars and trucks were not my thing and they didn't talk down to me or try and up sell me anything, also their shop is shockingly tidy, probably the tidiest one I have ever seen. Great work, much appreciated!