I was pleased with my service experience and give it a 4.5/5 rating. Once I walked into the shop for Nail Tek, I was immediately greeted with a friendly, "Hi sir, welcome to Nail Tek." I then proceeded to explain I wanted to get a pedicure and I was immediately walked over to Matta, the nail technician. I did not have to wait at all for the receptionist (Ryan) to converse with the nail technician. I was simply walked over to her station. While I removed my shoes and socks Matta asked what type of pedicure I would like from callus treatment to nail or paint. I did not ever have a pedicure so I just asked for her to focus on the calluses. I sat in the chair and place my feet into the empty small white tub. The chair was great, because it was a massaging chair. I could change the settings to what I liked as well. It was quite nice. As I sat and enjoyed the massaging chair, the small white tub of water filled with hot water. The water was hot and bubbling, but it was comfortable on my feet. Matta explained that the have to let the feet soak in the water to get the calluses soft for removal. While my feet soaked, they were massaged and scrubbed with some sort of loofah. My feet soaked for about 10 minutes. Matta then applied a cream to my feet that she said would help remove the calluses. She then used the hard white tool that was used to trim my calluses. It looked like a bar of soap and had a texture, almost like a sander. It didn't hurt, but actually tickled at times because of the scrubbing motion. After removing all of the calluses, Matta trimmed my nails and insisted on adding a clear coat of nail polish that she said looks good on guys feet and isn't overly noticeable. She put lime green dividers in between my toes and gently applied the clear coat of nail polish. After, we let it dry, my feet and toenails did look very good and presentable. It was like my feet got a makeover. I put my shoes back on and then paid at the front. Because it was my first time going to Nail Tek, I got a discount and only had to pay about $17. In total I was at Nail Tek for about 40 minutes or so. The service was friendly and responsive, as Matta kept a flowing conversation with my ranging from my family and girlfriend, where I am from, where I work and go to school, how long she has lived here and different experiences she has had. There were about 5 or 6 other customers, all women in their late 20's or early 30's. The nail technician stations were pretty simple, but very clean and tidy. This is not a luxury full service type of place, but a good economical place for manicures and pedicures.
The only thing the service provider could have done to make my experience better would be to massage my feet in the hot water a little more and to consider have chairs that recline. Also, it would have been nice to have some light music playing in the background for when there were lulls in the conversation between nail technician and customer. read more