Professional, Informative, kind, attentive, understanding, accommodating from start to finish. Only…read moreone minor mistake in the beginning which was immediately corrected. I had all the questions and they communicated effectively, providing empathic, relatable, friendly customer service helping me as I planned arrangements/services for my Mother's Celebration of Life event. Our Driver Jinno was very pleasant, professional and on time.

Exceptional Funeral Services for My Father…read more Losing my father was one of the hardest moments of our lives, and I had no idea where to begin with arranging his funeral. From the very first call, the team made the entire process so much easier and more manageable for us. They guided us step-by-step--from helping us schedule meetings, to clearly explaining what needed to be done depending on the practices we chose (Catholic or Christian), to handling all of the important documents on our behalf. Their advice was always practical, honest, and rooted in experience. One thing that gave us tremendous peace of mind was knowing that my father would be cared for with dignity during his full-body repatriation to the Philippines. They ensured that he would arrive safely and properly prepared, and we are forever grateful for that reassurance. A special thank you goes to Tom Beddingfield, who was a true anchor through all of this. His patience, professionalism, and steady guidance made an overwhelming process so much easier for our family. I cannot thank him enough for a job exceptionally well done. We also want to highlight the incredible work of Dean DeBruin, who created my dad's video tribute. This was no simple task--my father had a massive and disorganized collection of photos totaling 16 gigabytes. Dean was unbelievably patient, kind, and accommodating through every revision and request. The final tribute was heartfelt, beautiful, and truly captured who my dad was. The coordination between the funeral team and the church was seamless. The staff communicated directly with the parish where we planned to hold the viewing and funeral mass, which removed so much stress from us. We are especially thankful to Fr. Francis, who reached out personally to learn about my father's life so he could honor him meaningfully during the service. We would also like to express our deep appreciation to Noriel P. Adricula, the incredible singer and pianist who provided the music for the funeral mass. His performance was heartfelt and beautiful--exactly what my father deserved. All who attended my father's funeral were in awe of how beautifully everything was managed--professional, heartfelt, and all at a very reasonable price. We felt supported every step of the way, and we are truly grateful for the care this team provided to our father and to us.

My mother passed away two weeks ago, and today I went to bring her home. Unfortunately, what should…read morehave been one of the most meaningful and compassionate moments of my life became one of the most upsetting. We specifically upgraded and paid for a "gold/bronze" boxed urn to bring my mom home in. Instead, after getting home and unwrapping everything with my family, I discovered that her ashes had been placed in a plain plastic container. Because everything was wrapped when it was handed to me, I had no reason to believe anything was wrong. This isn't something most people have experience with, and in that emotional moment I trusted that everything had been prepared correctly. What was equally disappointing was the complete lack of empathy during the pickup. I was simply handed my mother's remains with little acknowledgment of the significance of the moment. There was no effort to verify the contents with me or ensure that everything matched what had been arranged. I have spent the last 20 years caring for my mother, and I also work in healthcare. I understand that people in this profession deal with death and grief every day. However, for families, this is not routine--this is one of the hardest days of our lives. Compassion, attention to detail, and respect matter immensely. The only positive experience I had was with the woman who originally helped my mother make her arrangements about a year before she passed. She was kind, thoughtful, and compassionate. Unfortunately, the care we received afterward did not reflect that same level of professionalism. This was one of the most painful experiences of my life, and the mistakes and lack of compassion only added to our grief. Based on my experience, I cannot recommend this business. After discovering the mistake, I immediately contacted the business and am currently waiting for a return call. I sincerely hope they take responsibility for what happened and make this right. I will update my review based on how they choose to address this situation.

I stopped by this Santa Clara location to see what services they offered and gather information for…read moreupcoming needs. The store is in a tiny center on a corner with a couple other businesses. Very small parking lot that has one driveway entrance that dead ends (meaning the kind of parking lot where you'd have to back out of you can't turn yourself around to drive out head first). Fortunately, the parking lot was practically empty when I arrived late afternoon within an hour of their closing. The lady at the store was very helpful and understanding. She told me that since the body would be collected at El Camino Hospital, she recommended that I contact their Mountain View location on Castro St, due to proximity to the hospital. She gave me a helpful informational checklist. And she told me more about their process and pricing. This location has a small show room with full size caskets; the Mountain View location is smaller than this, and only has "sample" size display examples mounted on a wall.

Thanks for making this experience as simple as possible. My daughter Gabrielle picked up her…read moregrandpa's ( Author Ikola) ashes last Sunday and it was a tough day. My mother couldn't do it this has been so difficult especially being so unexpected. We are grateful. God bless the staff.

We had our stepdad's services here this past weekend. From the 1st appointment to the services the…read moreentire staff was amazing! Our mom didn't have to do anything but show up. We are thankful to the staff. Thank you for hosting our Pop's services.

On behalf of Tracey, Allison, Jade and all the children / children-in-law, we want to thank Todd…read moreand crew at Bay Area Mortuary Services for helping to make our service for Mom a memorable one. Losing our mom was devastating, but Todd's great assistance kept everything running smoothly from beginning to end. The facility was very clean and well-maintained. The main chapel and a smaller kitchen/banquet area were spacious. Parking is available both onsite and on the street. We highly recommend Bay Area Mortuary. Thanks again!

We recently had funeral service done for my uncle at BA in Feb'2026. The funeral counselor Lisa…read moreLugo was very helpful, experienced, knowledgeable, and she made the entire process went thru so smoothly with care and understanding. I highly recommend Lisa and the Bay Area Mortuary Services. Thank You Lisa, from Sonny and the Ta's family

I recently lost my father, and Darling and Fischer did a wonderful job helping me out. Elliot…read moreFranks was so easy to work with and made the process it very easy. Thank you The Joseph Family

My bf's mom has been a resident of Campbell since 1970 and made arrangements in advance to be…read morecremated here. My bf still had so much to deal with after she passed on 1/27/25 sadly. Stephanie was efficient in handling the communication via email and we flew in and let her in person today to pick up the death certificates. I'll write more after the memorial service later this week. They definitely encourage using the chapel for 200 guests and it's fairly expensive but hey, what a great business this is since everyone has to deal with the death of a loved one. It's definitely a low key hustle which I totally respect. It's extremely overwhelming when you are dealing with grief but it has to be done so let the experts here help you through it. They seem to really care and are very sympathetic!

Several years ago when my husband was put in a care facility, they wanted to know who to call when…read morehe passed. I was looking at mortuaries, alone with an unfamiliar duty in an unfamiliar location. I finally turned to Yelp to see what was posted about mortuaries I'd looked at when David from Honor Cremations popped up to say he thought he could help me. I truly felt an instant feeling of safety and trust. Sometimes we're lucky enough to get guidance. David is kind, sympathetic and morale. I spent the next several years feeling secure for when the time came. One of the few things I was able to feel secure about. When my husband did pass in the middle of the night in the veteran hospital hospice, they knew to call Honor. Because it might take time for Honor to arrive, the hospital wanted to take my husband to their mortuary and I refused saying we would wait for Honor. I trusted them and knew he'd be in good hands and those feelings were right. The gentleman who arrived to take my husband helped the nurse prepare him so when he came out of the room he was draped in the American flag. With everything else my husband and I went through with the change in care facilities, finances, and just 'handling it all' as my husband's condition worsened over the years, David's honesty and compassion took this step off my shoulders. I have purchased Honor Cremation for myself, so our children have the confidence to know everything will be taken care of. Thank you David and Honor Cremations. When so many unexpected doors closed with years-long tragedy, you offered a safe open door.

Honor's was respectful, informative, and pleasant when removing the deceased. We cremated and they…read moredo it when the death certificates are received. Pick up of the remains went respectfully! No complaints!

Michael ,Paul and Gabriel were so amazing helping my family and I through a very difficult time. We…read morehave had great communication throughout the entire process and also walked us through all of it. We initially walked in without an appointment met Michael spoke with us over an hour answering all of our questions and giving us helpful information with no pressure to choose their services! As opposed to all other places we visited us rushed us through pricing as well as wanting to have a decision as soon as possible. They helped us say goodbye and honor our loved one in a truly beautiful way. I can't express enough how much gratitude I have for the amazing job they did!

Selecting a funeral home was not something that I had given any thought to until the need arose in…read morea very urgent way. I found myself in a crisis situation where the sheriffs department told me to call a mortuary to come take care of a relative. It was a weekend and I had absolutely no idea how to proceed. I got out my phone and did a search for the closest mortuary and Alameda popped up. I gave them a call and explained my situation and the wonderful woman who answered my call walked me through exactly what the next steps were. I didn't get her name, but she was absolutely fantastic to work with in a very difficult situation. A few hours later, the right folks arrived and took care of the situation. The following Monday first thing in the morning we went to the funeral home and met with Paul. Paul was right out of central casting for somebody to guide us through what would happen over the next two weeks. Paul spent about an hour and a half with us that morning walking us through all of the things we needed to make decisions about and next steps. He was absolutely fantastic to work with and I can't possibly imagine how that very difficult experience could have been any better than to have been guided by Paul. I hope that if I ever find myself in this situation in the future, I can find Paul or somebody exactly like him. For the funeral itself, Michael was our funeral director and again we could not have asked for a better person to be in charge. Michael knew exactly what to do intuitively and working with him at the cemetery was absolutely fantastic. I really can't recommend Alameda Family any higher. Everything was taken care of in a perfect way.

Had my father's funeral service here, and while the service itself was fine, the process of picking…read moreup his ashes was anything but. I arrived stating clearly that I was there to pick up my father's remains. The woman who "assisted" me, and I use that term loosely, looked like she hated her job and made sure I knew it. She sighed audibly every time she walked past me, as if my presence was an inconvenience. Because yes, I chose to be in this situation, so sorry that my father passed away and I now have the absolute pleasure of retrieving his ashes. Boohoo, right? Eventually, she tells me that only the wife can pick them up. This confused me because I, his daughter, have been involved throughout this process. When I calmly tried to ask if there was any workaround, she cut me off repeatedly and informed me, with confidence, that this had apparently already been communicated to me over the phone. Funny, considering I had never even seen or spoken to her before in my life. So I left, frustrated, confused, and empty-handed. Ten minutes into my drive home, she calls me back and says that suddenly I am authorized to pick them up. The backpedaling began immediately. She's "not the case manager," she "didn't know" I was the daughter, and so on. But somehow, just minutes before, she was certain that only the wife could pick up the ashes. If you're not the case manager and don't know the situation, maybe don't speak with such confidence, especially when dealing with grieving families. The lack of professionalism and basic human sensitivity was comical. If you choose to work in the funeral industry, a field that deals with people at their most vulnerable, the bare minimum should be empathy and accuracy. Unfortunately, I experienced neither.

READ THE CONTRACT CAREFULLY Pre Death arrangements are…read morecheaper than Post arrangements. You get the same service either way. The contract includes $1100 to "scatter" the ashes at a graveyard or at sea. The other option is to pick up the ashes (in a $75 cardboard box) and dispose or preserve the remains as you see fit. If you pick-up the ashes YOU ARE STILL CHARGED THE $1100. Neptune basically gets $1100 for doing nothing other than handing you a bag. When I questioned the charge the "Manager" treated me like a 3rd grader and with a smug "used car salesman grin", held a card under specific lines in the contract telling me to read aloud parts of the contract which vaguely described the options. I refused and told him to get the cardboard "urn" and left in disgust as he stiood behind the counter with a stupid grin on his face. Overall they did a fair job of collecting the deceased and completing the cremation. I am sure there are other options available, don't let your emotions go with the first available and READ THE CONTRACT and ask questions.