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    Forest Laundry & Dry Cleaning

    5.0 (1 review)
    Closed 7:30 am - 6:00 pm

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    4 years ago

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    Lawrence Dry Cleaners - Wrinkled clothes

    Lawrence Dry Cleaners

    (2 reviews)

    Waterloo

    Never use Lawrence Dry Cleaners! Horrible service, atrocious quality…read more Took my clothes in last Sunday; called beforehand to confirm they could do it same day. "Yes, it'll be ready by 4" Get a call that my clothes are ready; go to pick them up and they aren't. Had to take the car to find off street parking for 20 minutes. Go to pick my clothes up - comes to $94. "Wow, this must be top notch service", I think. Then I see...everything has been dumped into 2 plastic bags. Not folded or organised, just dumped into plastic bags. The counter lady, of course, doesn't have full mastery of English, so trying to ask her questions is akin to talking to a wall. I go home, to find that most things are now wrinkled, because everything has just been dumped in a couple of bags. To further add insult to injury, I get a call on Tuesday saying they forgot to give me all my clothes. So I've now got to arrange time out of my work day to somehow organise to get there to pick up the remainder, also carelessly thrown in a plastic bag. @Lawrence Dry Cleaners say they don't do same day service on Sunday - then why did I get told that they could do it? It's about setting expectations. And for the exorbitant cost, I expected much higher quality of service and at least to not have my clothes wrinkled. I've attached pictures to show. Avoid these people: unsatisfactory customer service, and appalling quality of work.

    I bought a 130 count wool suit about a year and this was the only dry cleaners I used for the…read morehistory of the suit which I had dry cleaned about once a month due to my job in restaurants. Often the smells, heat and steam required me to dry clean it more than you would the average suit. Over time the suit began to get shinny. When I brought it to the attention of the dry cleaners they said they would make note of it. Yet still it came back with no change. They tried to write it off as it was in the areas of the suit that experience the most rubbing but in fact it was the same throughout the suit. After i repeated brought it to their attention they said they would send it off to the lab and it would take about a week. Three weeks later and me being the one having to repeated follow up with them instead of them calling me, they informed me that it was nothing they would do about it. This company is too large to care for individual garments and individual people. They are a massive company too big to care about the little guy. They lose one customer, they have hundreds more. They simply do not care.

    Forest Laundry & Dry Cleaning - dryclean - Updated May 2026

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