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    Wash on the Rocks

    4.2 (42 reviews)
    InexpensiveDry Cleaning
    Closed Closed

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    Ruined straps and backline hem on halter neck dress

    STAY AWAY!! THEY RUINED MULTIPLE DESIGNER OUTFITS!! SEE PHOTOS!! One was a new Carla Zampatti dress that, like the others, they took no responsibility for! I physically took the dress to Carla Zampatti's CBD office who looked over the dress and agreed it was the dry cleaners error. They personally called Wash on the Rocks to settle this and as a result said they had never been spoken to so rudely and advised me to NEVER USE THIS BUSINESS AGAIN!! I AM PRETTY SURE THEY WILL NEVER USE/RECOMMEND THIS BUSINESS!! All 'good' reviews for this business is because they offer a discount on your next wash if you show a good review you posted. I know this because they offered this!!

    Ripped up order form -- too lazy to get my business and didn't notify their customers that they're too lazy to work on 30-Dec.
    Jason N.

    It greatly pains me to write this review, as my previous 5 experiences with Wash on the Rocks were absolutely fine. And the last experiences were (4 of them) during the same time period on the same dates. I'm always in sydney around Xmas/NYE. Last night I emailed before bed a form requesting pickup today from my hotel. I stated on the form to please call to confirm receipt in the morning or email. Google Maps states that on 30-Dec Wash on the Rocks opens at 7 am. I called over 20 times between 7 am and the 930 am cutoff. There was no answering machine, no message saying "we're lazy and decide to not work on the 30th of December because holidays" no "welcome to wash on the rocks, F you"--nothing but a phone that rings and rings then defaults to a repeated beeping sound. I sent two more urgent emails to info@washontherocks.com.au. No response. I picked up my dirty laundry from the hotel concierge at 1030 am this morning. I'm now going to be heading out of town with exactly one clean shirt for the next 6 days thanks to Wash on the Rocks. I get it from visiting Australia 10+ times that Aussies don't work crazy hours like we do in New York. But you should consider providing a MODICUM of basic, decent, courteous service and turn on "auto respond" on your email or make a simple answering machine message saying "we're super lazy and decided to close on December 30th but think we probably should let our loyal customers know so they don't get left hanging to dry." You wasted my evening, 3 hours of my morning, and now my day. F rating from me.

    Saved up a month's worth of dirty clothes for this place.

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    5 months ago

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    3 years ago

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    2 years ago

    The gentleman at the front was so accommodating and even brought my clothes to the hotel!

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    2 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    7 years ago

    Visiting from uk. Came hand baggage. Got my whole case laundered and dropped off to hotel for $20. Thank you

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    4 years ago

    Pricey but far cheaper than the hotel. Clothes were folded and smelled clean. Staff was very friendly. I'd go again if I was staying nearby

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    12 years ago

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    13 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    7 years ago

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    7 years ago

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    10 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    8 years ago

    Walked from my hotel to the place easy to get to reasonably priced Paul d to have it delivered back to my hotel good wash no complaints.

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    10 years ago

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    10 years ago

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    7 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    8 years ago

    The bag wash service left several of my pieces of clothing stained with detergent spots and one sock went missing.

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    8 years ago

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    12 years ago

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    13 years ago

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    10 years ago

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    12 years ago

    Very good wash. They are truly professional. Call them, they do pick up from local hotels and charge to your room bill. I.e four seasons.

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    11 years ago

    Thanks for finding my stuff the next day. Things happen. Enjoyed your service otherwise.

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    Page 1 of 2

    Review Highlights - Wash on the Rocks

    We had 2 full loads of laundry plus delivery for less than $60 AUD ( around $40 USD).

    Mentioned in 3 reviews

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    People searched for Dry Cleaning 1,314 times last month within 15 miles of this business.

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    Wash on the Rocks - dryclean - Updated May 2026

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