In my own experience and opinion, the sales rep requested payment from me prior to closing escrow ,…read moreand that should have been the first red flag - I wish I could go back - the home had equipment in it already. As I recall, I declined to pay prior to officially purchasing the home, and subsequently paid for service on quarterly billing - as outlined in my service agreement. First time they came to my home, allegedly, the tech unplugged my furnaces pump - so I came home to soaking carpet, trim and dry wall - no accountability, in my opinion, from culligan in their response. They have screwed my billing up, and erroneously charged my card in error, in my opinion. Sent service techs out with the wrong salt. Their records don't match what sales or service tells them. Just - in my opinion - these guys are a mess. Totally disorganized, give no sense of being pros - in my opinion. A complete amateur hour mess - in my opinion. I would not recommend them to anyone. I even called Janesville and asked if they could service me but culligan corporate sets the service boundaries. Stay away. Buy your own equipment or find someone else. Review based solely off of my personal opinion, based off of my own exclusive personal experience.

Sent out water with dirt told they will not replace beware!!!!!…read morewas yelled at by delivery man.

Still love LTM after 8 years of being with them now! Their water systems provide the best water,…read moreand whenever we come back home from traveling it's always a relief to have access to our amazing water again. I also love that their kinetico system has optional filters that you can add if you want to change things up (for example, we add minerals to our water after it's been purified). Not necessary to do, but we've found it to be super handy to be able to adapt it to our unique needs. A couple years ago their technicians helped us move our entire system from one house to another and it was great to know a pro was in charge of tear down and setup. In our experience, if anything happens, their technicians have good availability to come quickly to fix whatever they need to. Would recommend LTM!

We have enjoyed and trusted LTM and their Kinetico systems starting 17 years ago! Our first system…read morehelped sell the house since the buyers had never had a well. (Moved to an apartment temporarily or we would have kept the system) Our current house also has a well and hard water. Kathy set us up with a great system and the RO we wanted. The technicians installed everything including running the RO water to the fridge ice maker, that feels like luxury : )

I used AWT for salt delivery and the service was amazing! Since I ordered early enough, delivery…read morewas the same day. They were concerned about me not having a rug at the front door as they didn't want to dirty the floors. It's wonderful delivery means carrying the salt down to the softener and filling it up. The absolute best part, no garbage was left behind, they even take the empty bags with them. Great job - I will definitely use you again!

From the owner: Our WQA Certified Water Specialists will quickly diagnose your water problem with a free water…read moretest. We are problem water specialists...if you have smelly, rusty water or have problems with bacteria or calcium build-up, we have a solution for you. Our Servce technicians are highly trained and certified, and we also offer salt and water delivery, di exchange, cooler rental and drinking water systems.

You come with very high recommendations, from great people. Keep up the great workmanship.read more

Apparently you can't read either, your tech came into my home right behind some other people (there…read morefor another reason) without identifying himself. Made assumptions and told your wife who claimed to be the sole owner, something about me but she wouldn't say what or why she was turning down my business. I'm still in my home with another company's softener, iron filter and RO system. Guess business must be pretty good to turn people away because of assumptions from a tech.

do not buy anything from this company especially if you are an older person. i had them install a…read morewater softener and it runs several times a week. the owner james said he has never had a complaint in 38 years and he checked it himself and he has never in 38 years made a mistake. i asked to have it removed and i was told the water is soft and the machine is fine. of course the water should be soft. i am 80 years old, live alone and am handicapped and use very little water. i may be old but that is not a reason for a company to take advantage of me or anyone else. beware and good luck with another company nancy fitzpatrick

If you want to pay more than $4,000 for a water softener and reverse osmosis drinking water system…read moreand get 4 years of "free" soap delivered on the day of installation and then you use the products for the first week and it all SUCKS! And they wont take it back or refund you any money either! Kenetico and Culligan were just as high priced and even more pushy and would not take no for an answer!

We moved into our current home and had some serious water issues especially with iron. Bill came…read moreout and tested our water immediately upon arrival, confirmed our iron issue and explained everything we needed to know and what he recommends. After receiving other quotes, we decided to contact Bill to come out and install a new water softener, iron filter and a reverse osmosis system. Bill is one of the most knowledgeable people I know with regard to water quality and he is friendly and fair. My husband has even contacted him after installation about other water questions and he was quick and willing to address our concerns. We had a water pump contractor out (separate issue) after we had our install and he even complimented Bill's workmanship which is evident with his install. If you want honest good work, hire Bill!

Residential Water Treatment was very professional. They came in and took care of our long standing…read moreproblem of foul smelling and discolored tap water in just one day. No muss no fuss! The price was right and we can actually drink the water out of the tap again!

Bill quoted and installed the new water heater but had to leave quickly after being paid. Said he…read morewould be back the next day to get the old one out of the basement with help. He never showed up and will not answer calls or texts. Lesson learned. Never pay until the job is done.

Convinced us old water softener was beyond repair, and necessitated a totally "NEW" unit…read more Literally flooded basement floor during install (100 sq-ft of water, everywhere). Said he would return 48 hrs. later to verify the "New" unit was functioning (as programmed); Before leaving Asked about paperwork, specifically, the USER MANUAL -- said he'd bring it when he returns (2 days later) ...THIS should have been a major RED Flag (if this device were really NEW)?!?! Unit NEVER turned on, NEVER worked. Called him repeatedly. Always "...traveling; on the road right now. Can I call you back?" He NEVER calls back. 45 Days later tank is at capacity (with water), Initial salt deposit STILL on the bottom (UN-dissolved). Only recently glimpsed his BBB, Google, Yelp, and Angie's List customer reviews; Realized we'd been scammed. Not only did this "technician" flood the basement, he botched the install when he jammed the water softener's 3-PRONG POWER Cord into a 2-PRONG EXTENSION CORD. Would NOT be surprised if he did that intentionally, only to bill us for another service call (just to return and plug the unit into acceptable AC power relay for $75).

Easy to access, clean, well lit, all of the things you look for in a store, however, the STAFF are…read moreamazing! The water is wonderful, and I regularly get three bottles of it, and often am tempted by the other delightful things they have on offer! Great prices, have carts to allow you to get the heavy bottles to your car, and love that we're local!

The best water I have ever had…read more My mom upgraded her home water dispenser so she gifted me her old one. She recommended we use HEC because she was so happy with their water and business. That was well over a year ago. We are very happy, loyal customers. The prices are great and it is very easy to get in and out with high quality, delicious water. The staff is always so friendly and helpful when you need it. I highly recommend trying this place out if you're looking for great water! Its an added bonus to support a local business.

Was suspicious about this company at first due to another company heavily bad mouthing them- but…read morethey have taken care of us and have always been friendly and professional. They are responsive and has been comparable in costs. They rise above the drama, way to go.

Was overdue for equipment maintenance of softener, and 2 iron filters…read more PRICEY! Thought I bought all new equipment in 2020, (had the first year servive maintenance plan). Now, found out that the one original iron filter only had one part replaced then. $9K out the door then!