Have been using Jim Holder for my heating and cooling issues for many years. As a single, female, geriatric, now handicapped, homeowner, you become accustomed to becoming the prey of business persons, esp some tradepersons. It takes a long time to find a select list of experts who do a great job, don't try to upsell you and are genuinely ethical folks. It has taken me over a decade.
Holder Heating Solutions fixes and installs reliably. If it looks like it's becoming expensive, a discussion ensues. Jim explains everything, any possible other options, pros and cons of each. The customer - and their budget - are respected and taken into consideration throughout. Appreciate this so much. Can make decisions and feel at peace with your decisions. And you learn a lot along the way.
Jim will shuffle his schedule if you have an urgent issue. If you request after hours or weekend service, he explains upfront how much more expensive this would be. You can decide from there how urgent your repair is.
When Jim is fixing stuff, he explains what and why - and can show you. I have never felt uncomfortable or worried about having this wholesome, personable, polite gentleman in my home (not a given!).
Never once has Jim attempted to upsell anything - unlike several other local shops here in Roscoe. For large heating/cooling issues, I no longer even request the usual three estimates. Don't need them. His prices have always been surprisingly reasonable, zero rude surprises.
One time I did require a whole new heating/AC set up. (The original was contractor grade.) Jim showed me the options, explained what the differences were functionally and economically. He made a few, financially reasonable upgrade suggestions. Have been quite pleased with the results.
The elephant in the room - everybody local remembers the catchy and cute Holder family heating/cooling company TV advertisements from years ago. Yes, the young man there is this Jim Holder - only now obviously older. They have gone their separate ways.
This Holder Heating Solutions is a one person shop more or less; just so there's no confusion.
Long story short, cannot recommend this young man and his company more highly. I rely on him. read more