Easy to access, clean, well lit, all of the things you look for in a store, however, the STAFF are…read moreamazing! The water is wonderful, and I regularly get three bottles of it, and often am tempted by the other delightful things they have on offer! Great prices, have carts to allow you to get the heavy bottles to your car, and love that we're local!

The best water I have ever had…read more My mom upgraded her home water dispenser so she gifted me her old one. She recommended we use HEC because she was so happy with their water and business. That was well over a year ago. We are very happy, loyal customers. The prices are great and it is very easy to get in and out with high quality, delicious water. The staff is always so friendly and helpful when you need it. I highly recommend trying this place out if you're looking for great water! Its an added bonus to support a local business.

We moved into our current home and had some serious water issues especially with iron. Bill came…read moreout and tested our water immediately upon arrival, confirmed our iron issue and explained everything we needed to know and what he recommends. After receiving other quotes, we decided to contact Bill to come out and install a new water softener, iron filter and a reverse osmosis system. Bill is one of the most knowledgeable people I know with regard to water quality and he is friendly and fair. My husband has even contacted him after installation about other water questions and he was quick and willing to address our concerns. We had a water pump contractor out (separate issue) after we had our install and he even complimented Bill's workmanship which is evident with his install. If you want honest good work, hire Bill!

Residential Water Treatment was very professional. They came in and took care of our long standing…read moreproblem of foul smelling and discolored tap water in just one day. No muss no fuss! The price was right and we can actually drink the water out of the tap again!

Was suspicious about this company at first due to another company heavily bad mouthing them- but…read morethey have taken care of us and have always been friendly and professional. They are responsive and has been comparable in costs. They rise above the drama, way to go.

Was overdue for equipment maintenance of softener, and 2 iron filters…read more PRICEY! Thought I bought all new equipment in 2020, (had the first year servive maintenance plan). Now, found out that the one original iron filter only had one part replaced then. $9K out the door then!

In my own experience and opinion, the sales rep requested payment from me prior to closing escrow ,…read moreand that should have been the first red flag - I wish I could go back - the home had equipment in it already. As I recall, I declined to pay prior to officially purchasing the home, and subsequently paid for service on quarterly billing - as outlined in my service agreement. First time they came to my home, allegedly, the tech unplugged my furnaces pump - so I came home to soaking carpet, trim and dry wall - no accountability, in my opinion, from culligan in their response. They have screwed my billing up, and erroneously charged my card in error, in my opinion. Sent service techs out with the wrong salt. Their records don't match what sales or service tells them. Just - in my opinion - these guys are a mess. Totally disorganized, give no sense of being pros - in my opinion. A complete amateur hour mess - in my opinion. I would not recommend them to anyone. I even called Janesville and asked if they could service me but culligan corporate sets the service boundaries. Stay away. Buy your own equipment or find someone else. Review based solely off of my personal opinion, based off of my own exclusive personal experience.

Sent out water with dirt told they will not replace beware!!!!!…read morewas yelled at by delivery man.

I used AWT for salt delivery and the service was amazing! Since I ordered early enough, delivery…read morewas the same day. They were concerned about me not having a rug at the front door as they didn't want to dirty the floors. It's wonderful delivery means carrying the salt down to the softener and filling it up. The absolute best part, no garbage was left behind, they even take the empty bags with them. Great job - I will definitely use you again!

From the owner: Our WQA Certified Water Specialists will quickly diagnose your water problem with a free water…read moretest. We are problem water specialists...if you have smelly, rusty water or have problems with bacteria or calcium build-up, we have a solution for you. Our Servce technicians are highly trained and certified, and we also offer salt and water delivery, di exchange, cooler rental and drinking water systems.

Go somewhere else. This guy installs junk and does not support it when it breaks. In my case it…read morenever worked correctly and he no-showed three times to fix it.

Bill (the owner) came out to our home to install a new water softener. He replaced the softener and…read moretold us he had to replace all three bypass valves also. He claimed each bypass valve costs $100 so charged us $250. After he finished, he said he didn't have the product manual or warranty with him but would mail it to us. After a week, I called him to let him know I had not received the paperwork yet. I was in the middle of my sentence when he hung up on me. I thought we had been disconnected and tried calling back. He refused to answer the phone or respond in any way. I was not disagreeable in any way (didn't even have a chance to say much). He continues to ignore my calls. Looking back on the experience, Bill was not at all professional during the install lying about the cost of the valves (identical valves were $15 a piece at Menards). There are plenty of reputable plumbers out there. Forest City Water is not one of them.

Still love LTM after 8 years of being with them now! Their water systems provide the best water,…read moreand whenever we come back home from traveling it's always a relief to have access to our amazing water again. I also love that their kinetico system has optional filters that you can add if you want to change things up (for example, we add minerals to our water after it's been purified). Not necessary to do, but we've found it to be super handy to be able to adapt it to our unique needs. A couple years ago their technicians helped us move our entire system from one house to another and it was great to know a pro was in charge of tear down and setup. In our experience, if anything happens, their technicians have good availability to come quickly to fix whatever they need to. Would recommend LTM!

We have enjoyed and trusted LTM and their Kinetico systems starting 17 years ago! Our first system…read morehelped sell the house since the buyers had never had a well. (Moved to an apartment temporarily or we would have kept the system) Our current house also has a well and hard water. Kathy set us up with a great system and the RO we wanted. The technicians installed everything including running the RO water to the fridge ice maker, that feels like luxury : )

Fixed my drain issue at about half the cost of the of the other places, with fast open…read moreavailability. Highly recommend!

They were quick to respond. However, they never got back to me. I had to find someone else to get…read morethe job. Don't leave people hanging.

I highly do not recommend anyone to use this place. I bought a water softener from them to replace…read moremy old water softener(not from them). Mike who delivered the water softener was by himself and used a motorized dolly. I was told these units can weigh up to 500 lbs. Later in the day I noticed some wood pieces on one of the steps. As I looked at all of the steps I noticed the damage he had done to my stairs. Each step had two sets of black tire marks on them, they had large splinters sticking out, wood pieces on the steps and damaged wood on the facial of the steps. Mike never mentioned this damage. I called their office and spoke with Roger (owner). He came out two days later and as he looked at my stairs it was almost a relief for him that they were not finished. They are pure pine with no stain. Did that lesson the scale of the damage for him? He said to me, 'What would you like me to do, I have a busy day today?' Wow, very professional! He offered to sand them which he did but as we both realized it didn't improve anything. I asked him if I can return the water softener and get a refund. He said he doesn't do that but will do it for me. He then began to school me how heavy the water softener is. He then measured and counted the steps for possibly replacing them. I did not hear from him for two weeks so I called him and asked him what he was going to do with my steps. He said his guy never did any damage to my steps and that someone damaged them with a hammer. WHAT!? He never saw what my steps looked like before the water softener was delivered and he is assuming the damage was there before his guy delivered the water softener. He said he can get his insurance involved but it would get 'ugly' for me. Was that a threat? I ended up hanging up on his. I couldn't hear any more of his lies. I had my neighbor's husband who is an engineer look at the steps and he said the damage is 'fresh.' He said the guy tried to sand over the damage so he could hide their mistakes. 1. He said he would take back the water softener but had no intention of doing so. 2. He never saw my steps before the damage and asserted the damage was there before and a hammer damaged them. 3. Why did he measure and count the steps to replace them when he denied his guy did any damage. This house is a builder's home. I am the only owner and have lived here by myself for 14+ years. Does he really think this damage was not from his reckless guy? I will never use them again. I highly don't recommend them. The owner is unprofessional, condescending, very rude and a bully. And they will NOT take responsibility for the damage. They know what they did but lie to cover up their damage.

From the owner: installation, filtration, delivery, locally-owned, storefront, maintenance, family-operated,…read morefamily-owned products softeners, conditioners, water filters, bottled waters, pool supplies, salt services delivery of salt and bottled water, filter changes for reverse osmosis, free in-home water analysis, maintenance on all equipment brands addie, artesian, autotrol, benson, fleck, hellenbrand, johnson, sears, servisoft, soft water city, water boss, whirlpool, microline, rainsoft, ecowater, culligan, ge