Sales:Great Service: Very Disappointed…read more Bought 3 Subarus there. 5/29/25 they said with a straight face it was $617 to replace my battery in my Crosstrek. Drove 1 mile down the street to Advance Auto and purchased the exact battery and installed for $265! I understand dealer service centers making a profit but this is fleecing.

I came to this dealership to purchase a pre-owned C-HR. By this point in my shopping, I had visited…read morefive other dealerships over the course of two weeks. I wish I would have come here sooner because my experience beginning to end was amazing. Anibal showed me the CHR, which was in truly pristine condition. I couldn't find a scratch or dent anywhere, unlike other CHRs I'd seen with some obvious wear / imperfections at other dealers. The tires were new and the battery was new / recently put in. The test drive went great, the car drove beautifully and it was actually a fun ride. Anibal was great to work with! I was up front with Anibal about the price point I needed, and he was up front with me about what he's capable of doing. I think he was quite reasonable in what he offered, so I happily bought the car right then and there! The purchase went quickly. I dropped off my current vehicle at home and took an Uber back to the dealership, during that time Anibal had the car cleaned again just to make sure it was perfect! The entire experience was great. I don't have a single comment or complaint. Anibal was honest and up front about what's possible and even helped me with the buying process because it was a little unfamiliar to me. I've heard great things about Fitzgerald Subaru and now I see why! A friend of mine leases their car through them exclusively, and another friend bought their pre-owned Jeep from them a few weeks ago. As someone who has been to several dealerships between Tampa & Clearwater, I can say this dealership was a breath of fresh air. Anibal was seriously great to work with, I cannot say it enough. He is what made the experience great, and the car has been a dream to have. I've had no issues since my purchase, the car is perfect. Fitzgerald Subaru, I hope you know how great Anibal is! Anibal, thank you again for everything!

I came to this shop last week and paid over $100 to fix a supposed air leak in my tire. Three days…read morelater, my tire light came back on. When I stopped by, the tech said my tires were leaking again due to nails -- which they already knew about the first time -- and claimed they'd now "plug them." I assumed they were correcting their mistake. Instead, without any warning, they slapped me with another $70 charge. When I politely questioned it, the man behind the counter snatched my receipt, ripped it in half, threw it at me, and screamed, "You bitches think everything is free," followed by calling me a "dumb bitch" and telling me to "get the f*** out and never come back." As a woman alone, I felt completely disrespected and unsafe. No customer should ever be spoken to that way -- period. Their lack of professionalism, integrity, and basic decency is disgusting. I will never return, and I strongly advise anyone -- especially women -- to avoid this place at all costs.

Have had multiple trucks customized here over the years and always worked with Steve, nothing but…read moreprofessional and the work done every time exceeded my expectations. Prices are fair and Steve will save you money where he can. They even do the dealership upgrades for my local dealership. Next truck will be going to them as have my last 3. Highly recommend S&M Truck world.

The Difference Between a Great Dealership and a Great Team…read more After shopping at several Hyundai dealerships across Florida, Greg and I experienced firsthand just how much the people make the difference. Our experience at another dealership was frustrating. We were told that an advertised promotion was essentially just a way to get customers into the showroom. We also received a trade-in offer before anyone had even taken the time to properly inspect our vehicle. It left us feeling like earning our business wasn't the priority. Then we visited Germain Hyundai, and everything changed. From the moment we arrived, John You treated us with professionalism, respect, and genuine enthusiasm. He took the time to understand what we wanted, answered every question honestly, and never once made us feel pressured. His knowledge of the vehicle and commitment to customer service were exceptional. Equally impressive was Jami Bordner Gribes, the Internet Sales Manager. She delivered exactly what she promised. There were no games, no surprises, and no bait-and-switch tactics. She was transparent, responsive, and worked hard to earn our business instead of assuming she deserved it. The entire Germain Hyundai team proved that buying a vehicle can actually be enjoyable. They respected our time, valued our trade, worked with us fairly, and made us feel appreciated throughout the entire process. In today's market, consumers have plenty of choices. What separates one dealership from another isn't just price. It's honesty, integrity, and how you're treated. Germain Hyundai earned our business because they demonstrated all three. If you're looking for a Hyundai, I highly recommend starting with John You (727-528-1225) and Jami Bordner Gribes at Germain Hyundai. They turned what had been a disappointing shopping experience elsewhere into one of the best vehicle purchases we've ever made. Thank you both for restoring our confidence that outstanding customer service still exists. You have earned customers for life.

Gary the shop manager is so unfriendly and unprofessional. Dawn even worse. This place robbed me…read more$200 for a diagnostics test I told them I didn't want performed. Then gave me a quote double what anyone else had quoted - after I called 6 times, speaking to someone every time - before receiving an absurd quote 2 hours later. They held my car and wouldn't give it back without paying the diagnostic fee - then told me that I probably shouldn't come back ever again. John, the other man anger apologized, and said that's not how things typically work there, and that they'd consider reimbursing me for the diagnostic test the following week. Just spoke to Gary asking if they were going to - he laughed, said absolutely not, and ended the conversation there. It wasn't even my idea to seek reimbursement, it was their other managers. Clearly horrific line of communication there, and zero standard of service, hospitality, or customer retention or support. DONT GO HERE.

Our experience was amazing! There was never any pressure to buy, no "vultures" as I like to say…read more Spiro was sweet, informative and beyond patient! Sue was funny and quick with the signing process. Overall we are very happy with our experience at Fitzgerald's. I didn't feel taken advantage of or pressured, ever. My husband and I plan to buy our next jeep from them as well!

Service department is a CF. First they said I needed a new transmission. When they found it was…read morestill under warranty,it just needed a replacement part. That done, but no warranty in that part. I moved away and started having the same issue. The new garage looked it up...said Fitzgerald REPLACED my transmission AND that was under warranty again. WHAT THE HECK??? Service manager, or maybe just counter person, I don't know. Name of Alexa. Lied straight to my face.