Customer service was outstanding from the time we scheduled our appointment to the time we received…read morethe vehicle back from repairs. Thanks again for the positive experience; if I could give you 6 stars, I would because you folks earn it.

I'm a long-time Acura owner (exclusively Acura since 2012), but Lakeland Regal Acura's service…read moredepartment and Acura Client Relations lack of follow up pushed my patience past its limit. Another electrical failure parked my 2023 RDX under warranty--what followed was nine days of unanswered calls, texts, and e-mails before anyone admitted the part was back-ordered. Here are the facts, minus the phone-tag novel: What went wrong Warranty repair, zero roadmap * Car towed in June 11 for a failed body-control module (BCM). * Dealer first said "part is ordered," but provided no ETA, no status updates. * Only on June 20--after so many attempts for answers--did a new adviser reveal the part is on national back-order with "no idea" when it will arrive. No mobility support * No loaner: "We don't issue loaners without an ETA." * No rental authorization from Acura warranty. * I'm already $500+ in Uber fares and now face an open-ended rental bill. Corporate safety net that isn't * Opened a case with Acura Client Relations on June 13; promised a 24-business-hour callback. * One week later: Still no answers -- and voicemail unreturned. Confidence-shattering detail * Regal staff cited another 2023 owner waiting seven months (so far) for a backordered warranty item * If that's "normal," why sell new cars without a plan to support them? What I've asked for -- and still need * Written confirmation the BCM is truly ordered back-ordered. * Any realistic timeframe (days, weeks, months--just honesty). * Loaner or rental reimbursement so the factory warranty actually means something. Bottom line DON'T VISIT THIS SERVICE DEPARTMENT IF YOU VALUE COMMUNICATION. DON'T BUY A NEW ACURA UNLESS YOU HAVE $$$ SET ASIDE FOR RENTALS. Polite, persistent follow-ups should not be met with non-answers. Until Regal Acura--and Acura corporate--prove they stand behind their vehicles, I cannot recommend this service department or the brand. Happy to furnish every call log, email, and text to anyone at Acura who cares.

I'm a young woman, so auto repair shops are a bit out of my comfort zone. I found this place with…read moregood reviews and stopped in to get my headlight bulbs replaced. They took care of it in under 5 minutes, only charged me for parts, and I was on my way (with more air in my tires for free!) in about 10 minutes total. So appreciated!

I've deleted my review abt my experience here with my mustang for now. If Michael can make things…read moreright with the warranty yet again than I will keep it deleted and write a good one. But it seems like my techs who worker on my car disregard all morals of good work when things are brought back on warranty so o won't let myself be a door mat

Mike was so helpful! I had some battery issues and AAA kept telling me they couldn't honor the…read morewarranty. I came here and Mike help me sort it out. Great customer service and always going the extra mile to help.

I spend 2900 dollars and wait for my mini for 6 months for him to tell me that I have to get…read moreanother engine Ridiculous !!!! Waste of money and time They do do the right things at the beginning and then customers have to pay for his mistakes And I'm not the first Report this people.

I had high hopes for this place... mainly because of the awesome reviews and in depth research we…read moredid before bringing the vehicle in for service. I brought my C300 in for service, upon picking the vehicle up I noticed the right, front passenger side wheel and tire was not in the same condition as when I dropped it off. After several attempts to have the wheel and tire repaired due to their negligence during the after service test drive (that we didn't opt for or was told it would be driven), unfortunately Trevor refused to make this right. Additionally, I asked to see the before pictures and video that was mentioned on the phone, but was told there wasn't any. Any time a car goes in for service, a detailed report is completed by the technician, but I was told they do not do this. That's a bit concerning to me. Needless to say, be careful getting your car serviced here.

I really recommend this place !!! They were quick to get me in and I did not feel at all like the…read moreprices were bad !!!

This place is right next to my house and I went inside to ask questions about my car I was having…read moreproblems with and the lady at the front was so rude with nasty attitude I would rather take my car across town to get fix than to this place that 2 mins away from my house

I bought me a car from them three days ago and I love my car miss Jenn was very nice great customer…read moreservice she answered all my questions I had about the car before I bought it if I ever need another car I will be going back to her thank you Jenn for your service.

excellent crew Lester is the best. You can always work with them for the best result. try them you…read morewill not be disappointed

Called them over a bolt yes one single bolt didn't want to wait on one. Said hey we have the truck…read moreif you come pull it it's free. So I drove 45 minutes there to get it I get there guy says yeah we have a picture of it it's black in the back go this way and this way. So that's what I do they knowingly didn't tell me the frame was on the ground and I couldn't access the bolt I needed. They proceeded to tell me it was a 50 dollar minimum for them to put a forklift under it after I had already drove 45 minutes there. Which yk if they woulda said 20 or 25 I would have said yes because time is money but 50 dollars for 2 dollars in propane and a person being missing for 15 minutes is worth 50 dollars? No way will I ever be coming back to this yard.

The only garage I'm going to from now on…read more Both times I've needed help they have been friendly, helped me out with exactly what i need and in a timely manner and also with pricing that isn't outrageous or making me feel like I'm being taken advantage of. can't recommend this place enough

I paid over $600 to get my ac fixed, 1 week later the ac doesn't work. Im expected to pay another…read more$650, and this is my problem, not their fault on doing the job right the first time.

My number 1 place to go for anything pertaining to wheels, tires, suspension, alignments, and more…read more The guys there a top notch and I've never had any problems with their work. I'm sure if anything was wrong they'd correct it without issue and that's why I'll keep going back. Prices are always fair and on par or better than other local shops.

My overall experience with Suncoast CU Auto Sales has been positive. I bought a 2019 Corolla LE…read morefrom them about a year and a half ago and I've had no problems with the car. But there were two things that I didn't like about doing business with them i.e. their sales department Number one, they delivered the car to my house without bringing the owners manual. And number two, they delivered the car without bringing an extra ignition key. There was one other problem but it wasn't their fault. The free Carfax report that they gave me when I bought the car did not show that the car had been in an accident about eight months earlier. The report said that no accidents or damage had been reported to Carfax. Little did I know at the time that the accident hadn't yet actually been reported to Carfax until after I bought the car. Lesson learned, accidents don't always get reported to Carfax in a timely manner. For that reason the next time I buy a car I will take it to a good auto body shop and have them tell me if it looks like the car has been in an accident.