They fixed my trunk on my bmw 335xi with aftermarket spoiler for less than half the price anybody…read morequoted me and it was perfect 10/5 stars

HIGHLY recommend Frank's Collision. Did a fantastic job fixing our car at a very reasonable price…read moreand a quick turnaround time. Very friendly and professional.

They fixed my bumper as I had run over an ice chunk. Looks like new. The price was hundreds less…read morethan dealers. Friendly service - if you need body work, this place is great.

Driver is rude, blocking an entire parking lot with his vehicle for ten minutes while he gets a cup…read moreof coffee to go.

Deer strikes are frequent this time of year. My last experience with Miller was satisfactory and I…read morehave a vehicle there now. It took 2 months for parts because of the California import situation and barges out at sea with parts on them. The wait would have been just as long if not longer with quality work being done. Some people only have a 30 day rental attached to their insurance policy for comp or collision. I knew this was going to be a problem so I have another car to work with at this point. When I've had repairs and other items gone over in the past I really have had best service and experience with these people over who I have used prior. They don't cut corners, they do the work and guarantee the parts and the labor.

I hit a deer back in November and remembered a friend managed Miller Body Shop in Johnson City, so…read moreI went in for an estimate. I received prompt service, a detailed estimate and immediate correspondence with the insurance company for approval of the work. I delivered the car on a Monday and I was told it would be done by Friday - better yet, it was completed ahead of schedule on Thursday and I picked up my vehicle which looked good as new. A first time customer - but if the need arises, I will go back.

My wife had an accident in one of our vehicles. They are one of the recommended body shops for my…read moreinsurance company. They got me in quick and started working on the car. They kept me updated on the repairs. I just got it home and it was like new. Please use them if you get a chance .

Hit a small deer with my Hyundai Santa Fe. Had Matthews do an estimate for my insurance company…read more Unfortunately, a lot of damage was done behind the grill and had to be tore down before insurance company would agree to repairs. My appointment was for August 27th so dropped off on the 26th. Upon turning over the keys, I was asked for the claim number. looked at the guy who was sitting in front of his computer . You've got to be kidding. Took them until that following Friday to get it tore down. By Tuesday they had the parts in and would go to the tech by Thursday. The following week Bambi was supposed to call me to update me, but I ended up calling after no call for 2 days. She told me that the car had a sensor that needed calibration. After that it would go to detail and then quality. She would call me when done. Following week I ended up calling after hearing nothing. She apologized, again, for not calling but said that my car was back over at the dealership to have the windshield reprogrammed then back to detail and quality. Told her my rental was up on Thursday , she said she'd call. Thursday, I had to call again and listen to her apology again. Car is at dealership getting repaired. She'll call Friday. NOT!!! Called Monday and car is still at dealership. Having issues programming the windshield. Thus was just after 1035 am. She said she'd check the dealership and call me shortly. Asked her if they were willing to pay for the extra charges on my rental. Said she'd check with the adjuster. I sit here writing this review and I still haven't heard from Bambi. Customer service really sucks here.

This place SHOULD NEVER EVER be used as a mechanic shop -- EVER…read more I've been dealing with this dealership for over a year, and what I experienced is beyond unacceptable. For a whole year, I requested tire rotations, and every single time they refused and told me I "didn't need it." Then after a full year they suddenly said, "OMG how come you never did a tire rotation?" Wow. Just unbelievable. This place lied to me, wasted my time, and TOOK MY MONEY. The service manager said he would "look into who made the mistake," and of course he never took any action. I paid $1,500 for Toyota brakes and rotors that lasted only 25,000 miles. I have NEVER had brakes in my life fail before even 30,000 miles. My previous brakes lasted 40,000 miles every single time. When I brought this up, all I got was nonsense excuses, zero help, and zero responsibility. This service department is only known for taking your money and pushing services you don't need. They will talk to you with zero respect and try to charge you thousands for things you don't need. I'm WARNING everyone: STAY AWAY from this service department if you care about your money and your car. As a loyal customer, I trusted them -- until I saw the game they're playing. This experience was a straight-up scam in my opinion and completely unacceptable. I will also be contacting Toyota corporate about this.

Purchased a 2021 Hybrid Highlander, they lied about replacing the battery before purchase, later…read morewhen the car did not start and I had to return it, they again lied and did not replace the battery. Skip forward to colder weather, the battery completely dies and needs to be replaced. Which of course is not covered under warranty.

What a joke. How are they in business? I am self pay, looking to repair or replace the hood on my…read moreRogue. That's it. Unbolt the hood, bolt a new one on. The lady working said they will only do estimates with an appointment and the next appointment is 2 weeks away. They said they could do 10 am. Well that doesn't work for people with day jobs. I said could you do 4 pm and I'll leave work 5 mins early. They said no, we don't provide estimates after 330 pm?! Excuse me?! lol will take my money elsewhere.

I brought my car for a self pay repair and after trying to drop the car off three times to get…read morerepaired, they still couldn't figure it out, blaming their incompetence on old employees. today I brought it again after making an appointment 45 days out to give them time to order parts and they still didn't have them! no call, no communication, nothing! I will never recommend or give them business.

I have been a loyal customer for 5 years so I know truly how mismanaged this business is. There…read moreservice and auto body shop lack basic communication and customer service skills. I brought my car in three times over the past two months for the same issue a parasitic battery draw and each time they found a way to charge me more money for a service/ parts I did not need and the car still won't start. Each time I go into their office they don't listen to me and my concerns about the car and it is a struggle to get them to explain how they supposedly fixed the problem. Never again will I go back to a Ford dealership or ever buy a Ford again. And this is coming from a guy who grew up in a family that only bought Fords. Update: I brought my car back for a fourth time to the dealership to fix the same issue. It has been there for over two weeks now and they are no closer to figuring out what is wrong with the car. I never hear about the status of my car unless I call or visit them. They are in denial about the state of the car and they do not want to make this situation right. I called Todd Bushnell twice he has yet to get back to me. Don't buy a car here or bring a car here it will save you 3months of headaches!

Very, very, very disappointed with the service I received. Took my 2016 Expedition there for…read moreservice (engine oil, transmission, front/ rear differential, and transfer case fluid changes). Only take my truck to the dealer when I'm working on the road as I no way to service it with no tools, or garage of my own. Also, I always make sure the truck it clean... makes it easier for me to spot damage. Well, it rained the night before. It was a spotty in places; not so bad that I couldn't help but notice marks on my driver door. At first glance it looked like bird droppings. Then I noticed a blurred image in the paint... as if the panel was damaged. Upon closer inspection it was damaged... multiple scratches, three to four small dents, and exposed metal. I immediately went back inside to complain. Was given an apology from Warren... that doesn't help my paint. I suggested we get this taken care of as I am not a resident in the area. In town working on a contract; not exactly sure when I will be leaving. I was taken to the body shop to get it taken care of, but was told they were busy. So busy that you can't take care of a customer that just $500 on their vehicle to keep it in great shape only to have a careless technician damage the vehicle he is servicing. After looking at other areas of my vehicle I noticed footprints on my door sill facing inwards. One of the foot prints (towards the rear of the driver seat and on the pillar) made me think they climbed up to look at the roof to see how I removed my roof rack. Since there is nothing up top to grab on to they fell back against the door, and it banged up against a tougher object. Just my theory... either way they need to fix it. So, I was told by the body shop manager he had no time. Have to say I didn't like his attitude. It was as if my situation (which was no fault of mine) was bothering him). Like I have time to waste coming back to the dealership to wait for them to fix my vehicle. When I do bring it back what am I supposed to drive? How long will it take? Am I a priority? These guys told me I have to wait until November to get my issue taken of. Wow... great way to blow me off. Felt more like they pushed the date out to make me not want to come back. I realize the auto industry is taking a hit due to our current economic situation. However, dealers need to realize it's the service people get that make them want to do business with them in the first place. Take care of people and they will take care of you. Well, I'm taking care to warn others to heed this type of blatant disregard for the customer... you damage the vehicle and make it ready for pickup line nothing happened. You don't deserve to serve customers. Might be more of the reason your dealership needs more business than anything else going on. My damage would have taken a good body shop guy a no time to do. I paid for my service, so I should have left there completely satisfied. Pretty sure the body shop was working on vehicles for them to sell... could care less because my truck was messed up. Totally forgot to mention it took them two days to change my engine oil, rear differential and transfer case fluid. Also, told them to do my transmission and front differential. They told me the transmission fluid looked ok (I have 150k; needs to be changed!!!). Then told me the front differential can't be serviced; need to remove the axles to change the fluid. What? I wouldn't trust them if I were you. Sounds more like they are trying to get the used cars ready to put out on the lot, and prefer not to have any distractions; like paying customers. The body shop area was full of used cars... guess that's why I couldn't get the damage they caused to my door fixed. In regards to the items they didn't service, this same dealership would probably love to charge me for a new transmission, or front differential, if I ever would bring it to them complaining that it's "shifting weird", or making a "funny noise". Of course it would be if the people who are supposed to be qualified to maintain our vehicles don't know how/ don't wanna fix them. I hope Ford never allows them to sell another car!!!

As a bystander working at a local business, watched this business tow truck trying to rush to get a…read moregreen light lay on their horn to someone not moving fast enough. Pulled up next to the elderly gentleman as they cussed at him and sat flipping him off. Very unprofessional. When I called the shop he gave my number to employee and the employee left a Voicemail cussing. When call was returned they tried changing what happened so I called the shop back and he was very disrespectful and not willing to listen. Please note professionalism is important.

Absolutely, hands down, the best in the business! Highly experienced and knowledgeable!!!read more

Foremost, Mike's are an honest, trustworthy bunch. The garage waiting room may be no-frills,…read morethere's no courtesy rental car, and it might be hard to find a parking spot ... but the work is always done right, and I've not once felt taken advantage of. That is far more important to me than the creature comforts. More than once, Mike's has talked me out of an expensive repair I thought I needed. My current car is still kicking and screaming even at 220K miles/13 years and I credit part of that to their maintenance work. I'm deducting one star only because sometimes it can be hard to get a hold of the desk to schedule an appointment and they often forget to call back when the job is done ... you have to call to check up at the end of the day. But they always deliver the car when promised, so it's not too big of a deal. I do wish they had online booking for appointments and text notifications that the work is done like I've had at other garages.

There's a big difference between a parts changer and a mechanic, Mike's gets it done right.read more