Bad experience tonight with the online ordering. I ordered online and entered my payment info and then when I hit complete, it said there was an error and the transaction could not be completed. I then called the order in a few minutes later. Apparently the order did go through and when my husband went to pick it up, he was charged a second time for the phone order. They would not refund him so we got charged twice for their error. We did get the food twice, but this shouldn't have happened as the website said there was an error. We also didn't get our fortune cookies..in either bag..so no fortunes for us I guess. We've come here a lot over the years, but unfortunately this will be our last time as they refused to correct the situation before my husband left. read more

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I literally dream of the food here! Second visit was better than the first. We discovered HAPPY HOUR!! 4-7pm Many many many appetizers half off! Just so happens to be some of our favorites- fried bananas-3$ Spicy shrimp roll -$5.95 Spicy edamame-$4.00 Free refills on non alcoholic drinks ! So we went with Pad Thai - to share (huge serving we both ate a plate there and had enough to bring home for each of us) 2 - YES 2 orders of the fried bananas (4 pieces in each order) Spicy edamame and a spicy shrimp roll. The service is as out of the world as the outer space paintings on the walls!! She was so quick and friendly never left out cups empty and always so kind. If you want some great food with a huge variety and cool vibe I recommend Forbidden Palace. Especially during Happy Hour (must dine in to get the deals) read more

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Love the new vibe with the robot delivery system, but the waitstaff is on point. Plus the food is fantastic. read more

Forbidden Palace - Peking duck - Chinese Near Me - Virginia Beach, Virginia

The wait staff is lacking any positive customer service traits. Five in our party. Server forgot to put my order in. Waited for extended period of time after other a received their meals to track down the server and ask about my meal. When confronted it was like dealing with a deer looking into headlights. Then waited again for an extended period. Manager was uninterested in helping. Meal finally came. Tasty. When asking for compensation like a dessert or some token offering a quick NO. Response was just don't give me a tip. I granted her desire, NO tip. read more

Wow! Ok, first, the restaurant is clean and the decor is fun. This is our second time eating here. Yes, there are robots (totally running food, but not 100% automated - the servers run up and make sure you each diner gets what they ordered). The robots are cute, but let's talk about the food! The menu is HUGE, which to me means it may not be that great. And yet it was! Yes, I have pics of lots of food, but I want to talk about mine. I ordered Pho! In a place that is not really known for Pho. And it was fantastic!! Flavorful broth, all the noodles! The rest of the family ordered Chinese favorites and Sushi - they loved it! I understand that the robots are supposed to be a draw, but the food is what should keep you coming back! read more

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Lately, I have been craving good Asian cuisine, where I could sit down and enjoy the meal. After a few Google searches, I found Forbidden Palace, so I thought I would given them a try before heading to a local theater production. I called and made a reservation for 6 pm on a Saturday night. Once there, I was greeted quickly and seated at my table. I was impressed by the decor and the delicious smells coming from the kitchen. My human server was quick to take my drink order, iced tea, and gave me plenty of time to peruse the menu, which featured both Chinese and Japanese dishes. For an appetizer, I had a delectable cucumber salad. I opted for the black pepper steak served with white rice as my entree. Neither disappointed! The portions are large and reasonably priced. The service from Stu, my robotic waiter, and my human server were excellent, as well. Overall, a splendid dining experience! I will be returning again to try some of the other offerings. read more

Forbidden Palace - Cucumber salad - Chinese Near Me - Virginia Beach, Virginia

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Great food and customer service! Found them on TikTok!! I will definitely go back but will try the lunch menu next time. read more

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This is our go-to place for easy great food...the menu is expansive across multiple cultures so there is no problem finding a favorite option! And the staff clearly appreciate the opportunity to serve you and will ask if you're satisfied! read more

We only ordered appetizer. Pretty good price on house wine. Service is good. Decoration is nice too.

I have heard all good things about this restaurant and I FINALLY made it. Sadly, it was Easter Sunday but I was just happy they were open. It's in a strip mall near Harris Teeter. Very large inside with booths and tables that have the lazy susan. Love that. The bar is a very good size and the bathrooms were clean. They have lunch specials and Happy Hour!! Love that so much! The service was very friendly. We had water and they give a few free crunchy type noodles. I had the Dan Dan noodles under the Taiwanese style. Ramen noodles with a Peanut Sauce. It was spicy!!!! My fault because I told them I wasn't scared. I should have asked for less spicy but I did drink about 1/2 my water intake for the day. I did like the flavor though. The best part of this place is there is literally something for everyone. Sushi, Dim Sum, American Chinese, Cantonese and Vegetarian just to name a few. I definitely will be back and want to check out the HH which includes $3.50 wine and beer and appetizers. Oh....and they have the robots that bring your food to you. So fun. Definitely check them out....and great for groups that can't decide on a cuisine. read more

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Food was delicious. Good presentation. Servers very friendly. The bot that brings you the food is efficient!

Huge menu with tons of options... good food, attentive staff. We eat here a lot as we live close by... never a bad meal

Had really high hopes because we are always looking for a great place that has both Chinese food and sushi. This is super common where we are from and always miss it. We ordered an array of both cuisines and sadly there were only a few things that ended up being great. For appetizers, we shared the crab rangoons and the shrimp spring rolls. Both were decent, but the crab rangoons had an incredibly thin wrapper, which just isn't the norm of what we are used to. Although the filling was good, this wrapper just threw off the ratio. We also got hot and sour soup to start which was lacking flavor. Sushi was mediocre. see both got one roll, a shrimp tempura and a spicy tuna. Spicy tuna had no spice and just didn't seem to have that fresh fish flavor. The shrimp tempura was a bit better, but still not amazing. Kani salad also weirdly tasted a bit fishy. For entrees, we got chicken fried rice and house egg foo young which were the two things that we would actually come back for. Both were served piping hot and had lots of flavor. The egg foo young was definitely the winner of the night! read more

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This place has been here for years! This is my go to Chinese spot order out or dining in both great experiences. Food is always 100! read more

Forbidden Palace - Happy hour menu - Chinese Near Me - Virginia Beach, Virginia

We were greeted immediately and escorted to our table with a robot. Kinda cute. I like the decor. Everything was clean--including the bathroom. Service was good as well. The food was delicious. We had some dim sum (shrimp/leek and also bbq bun), salt and pepper shrimp tempura (appetizer), and Pad Thai. I took home some Mongolian chicken so I can have that for lunch Monday and Tuesday. The serving size was good. The food is good. Not blow your socks off but it's good. I'd come back. Pay attention to the prices in the menu. This is not your neighborhood Chinese joint type prices. But I can't complain because they're laid out in the menu. But when you're hungry, it's easy to order like money is no object. LOL! read more

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I love that they can make most items gluten free! This is such a nice treat. Extensive menu and friendly staff. Would recommend if you want some consistently good Chinese read more

This is the worst and most over priced Chinese food I've ever had! I placed an order for pick up over the phone, and the guy who took my order was snarky. When I went to pick up my order, the restaurant had a nice and seemingly welcome atmosphere. I was greeted upon entering and directed to the bar to pay and pick my food. I stood at the bar for a few minutes before anyone said anything to me...I didn't like that and almost left considering there were at least 3 people there. Not a "Hello", "We'll be right with you" or anything. When someone finally said something, it was a guy throwing cooked rice in a container...the same thing he was doing when I first walked up. I paid for my food and left, thinking my bag definitely felt light. In a rush, I left without question it. When I finally opened my bag, I was highly disappointed. I paid $50 for 3 spring rolls, a small order of shrimp fried rice, 3 chicken wings, and an order of beef and broccoli with shrimp. The 4 medium shrimp that came with my beef and broccoli were an additional $3...they were soggy and gross! The shrimp fried rice, which they charged me $6.50 for as a substitute for the white rice that I ordered with the beef and broccoli, was also gross. My daughter, who loves chicken wigs, did not make it past one! The beef and broccoli was ok, outside of the soggy added shrimp and missing white rice. I was highly disappointed and will never eat here again!!! read more

I was craving for some Asian cuisine so I went on trusty ol' Yelp to show me what was in the area and came across Forbidden Palace. What was intriguing about the place was that they had variety on their menu. Japanese, Chinese, Taiwanese, Cantonese etc... Upon walking in, we were greeted and seated quickly. Our server was very attentive to us as well. For appetizer I got the Crab Rangoon and ordered some sushi, Volcano Roll and Yummy Roll. Everything was delicious! The coolest part is that my order came to me on a robot server! I've seen videos of them on the internet but never seen one in person before. I thought that was pretty cool. read more

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This is our favorite place to go on friday night. Food is always great and the staff make it even better. Sit at the bar and get the best service from Jim. And don't forget to tip the sushi guy Leo. read more

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I have had their food once as a take out, and it was very good. I tried to eat inside and service was very bad. I Decided not to eat in. I Left and went to Bonefish Grill. The hostess was a woman , Did not get her name but she was very unwelcoming. Took a long time to even come over to seat me and my friend. She had an attitude as if we were bothering her. Will not go back. read more

Large menu,substitutions available, delicious lunch, lovely service. Felt free to stay and visit with lunch companions after we finished eating. read more

I want to like this place but the food is hit or miss. The experience is always weird and I don't mean just because of the robot food delivery. The waitstaff makes you very uncomfortable from the moment the person/robot (no difference personality wise) up front takes you to your seat. Twice they've made our food wrong and the waitstaff takes it to the kitchen and returns it saying it's right. Last time this happened there was definitely no miscommunication because I was served the last thing I'd ever order on the menu, theirs or any other. Anyway we've had to give it up, I hate to leave unhappy after an $80 meal. No problem if it's good but with their track record, the odds aren't very high that you will be satisfied here. read more

Everything was great! We had a spur of the moment lunch here on Christmas Day and the food was delicious, the service was prompt and pleasant, and the prices were all reasonable! We can't wait to go back! read more

Robot delivering food is fun but the food is outstanding! Best beef Chow Fun I ever had !!! read more

Great food, great atmosphere and great service. What a hidden gem back here by Sam's club! I can't post a pic of our food because we ate it all. read more

To be 100% honest it is the worst sushi I have ever had. We ordered the hurricane roll, golden dragon roll and filet mignon roll. The filet mignon roll was nowhere near the quality of a filet as advertised. It was cold, chewy, not an appetizing flavor and seemed more like a bad piece of beef jerky on top of a roll. While chewing I almost gagged on the taste. The golden dragon roll did not have a good flavor as well. The shrimp was cold as ice and was not pleasant as well. The hurricane roll had wasabi on it as we asked for no wasabi. We asked for the manager to talk to him about the food and it appeared our experience was not taken well by him. He walked away and we did not hear anything from him for quite a few minutes. The waiter was pleasant and asked if e would like something else as a replacement but we had both lost our appetite. We asked for our bill and nothing was done on their end to make up for it. We have eaten at plenty of sushi restaurants before and know what to order and what we like. The quality of the food does not appear very well and we would be afraid of eating anything else there. This is the first time in my life that I could not eat the meal that was put in front of me. Would highly recommend staying away from here and visiting many of the other sushi restaurants in the area. I would give no stars if that was an option. read more

Forbidden Palace - Filet mignon roll, Golden Dragon Roll, Hurricane Roll - Chinese Near Me - Virginia Beach, Virginia

The food was amazing. I am not a review poster, but the chicken and broccoli was so so good. And the little robot servers are so cute.

Great food and atmosphere always fresh and tasty can't wait to go back again they have the best fried rice ever hands down

We have had some good meals here, but last night I ordered the Ginger Shrimp, and what arrived was totally inedible. The shrimp were batter-fried in a gummy, tasteless paste that no one at my table thought was properly cooked. I told our server that the dish was terrible and I didn't want it, but he appeared not to understand and gave me a take-away box. He still didn't get it when I ordered another dish, and we were billed for everything. This is inferior service, and the kitchen needs to know that they should either cook that dish properly or take it off the menu. I was embarrassed that I had recommended the restaurant to our friends. read more

Amazing restaurant. Everything is made from scratch. They use white meat chicken for the chicken entrees. Great service. read more

Good food. Nice service. Cool layout. I had the imperial chicken. Definitely affordable

prices have gone up, you find out when you get the bill. Said something to the waiter, he didn't care. Un ordered items on bill. Waiter takes money out of his pocket and gives us a few dollars. Asked the hostess if she could help us and she got nasty. Don't get me started about the bar drinks..... read more

Food and drinks delicious Customer service hi Standar super delicious. We are coming back. . read more

Forbidden Palace - Chinese Near Me - Virginia Beach, Virginia

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Family decided to ring in the New Year here. Everyone was so friendly from the moment we walked in. The menu is extensive. Something for everyone! We had Plum Wine, Pot Stickers and Crab Rangoon to start. We then shared Orange Chicken, Triple Crown, Pad Thai and Beef with Garlic Sauce. Everything was delicious. My only sad note was that they were put of Peking Duck. That would have been the 5th star!! Cute robotic server too!! read more

Forbidden Palace - Robotic Server. - Chinese Near Me - Virginia Beach, Virginia

Forbidden Palace is a lost memory. From a once pleasant dining experience, forbidden palace has transformed into a unparalleled experience of poop. Looking past the glossy space murals covering every flat space and beyond the traditional 'gen z' ironic jazz, you just dodge these really stupid 'service' robots to reach booths. NOW the adventure beguns begins. Overy seasoned spare ribs should be more accurately titled 'five spice powder with shadow of spare ribs'. Cucumber salad is spot on: a cucumber with mirin, oil and sesame seeds. Passable. Bao are the exact same packaging as found across the street in kroger. Prefab, frozen bao for the cost of an arm and a leg. Peking Duck - isn't. Its poorly roasted duck presented in bony chunks rather than the civilized paper-thin duck of REAL Chinese restaurants ( 3 miles from this place is a true Chinese Peking duck restaurant). Granted, the staff's English is better than my Cantonese, but their failure to grasp essential English terms ( like 'take away boxes) is oddly prevalent. After 'accidentally' clearing the table and throwing away the half of our meals, the staff lost all English capability and rather than reducing the bill to cover what the restaurant staff had discarded, merely shrugged their shoulders. All the while, the dumb@$$ robots are squiggling around singing whistling and bumping into patron and tables, making things generally chaotic. Ten years ago this place was okay. Tried it THREE times in the past two months. Never again. 1 star only because you can't give zero. read more

First time going to this restaurant , the wait was a bit long but it was worth it . Food was delicious , customer service excellent , attentiveness 100% , beautiful ambiance read more

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My first visit to Forbidden Palace (lunch) but not the last! Food delicious, service attentive, and a cute robot named KiKi. Alex and Thu ("2") were very welcoming. Extensive menu and enough leftovers for another meal! Looking forward to my next visit! (Photos posted.) read more

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When you walk into Forbidden Palace you are instantly in a space that is filled with super cool decor and murals on the wall. You also spot the robot server going around. In my case, the robot was singing "Happy Birthday" to the table behind me. Seating is plentiful, servers were so nice and understanding. I ordered sushi, Mongolian beef, gyoza, and Singapore noodles. All of my food was delicious. I have to say my favorite was the Mongolian beef dish. I just loved loved the well marinated beef and veggies were perfectly done. My friend ordered hand sushi which was something I have never seen or tried. It looked tasty ! Parking was ample, shopping center is popular but there's lots of space. I recommend Forbidden Palace if you're looking for a place with a unique ambiance and lots of different foods to try . read more

Jim is an awesome waiter. He recommended the Dan Dan noodles and they were fire. Also had the salt and pepper shrimp which is my favorite. read more

Forbidden Palace - Dan Dan noodles - Chinese Near Me - Virginia Beach, Virginia

Y'all!! The BEST value around on select apps during Happy Hour!! 4-7, not sure about weekends, and closed Mondays. Cuke Salad, Edamame, Coconut Shrimp (6 jumbo), 2 LAMB CHOPS, and a soda for $26! All delicious!! $20 tip for the great service, reccos, and savings. Highly recommend the shrimp and chops! Extensive Asian menu with many cuisines...something for everyone! Yes, even sushi. Visit this not-so-hidden gem right next to Bonefish in the Harris Teeter shopping center. You're welcome. read more

Forbidden Palace - Chinese Near Me - Virginia Beach, Virginia