Love this place! Dr. Don Ellison is one of a kind, along with his staff :) Exceptional customer…read moreservice with great products and prices! The eye exam process was smooth and the staff are very knowledgeable. Warm/friendly environment. That's what I love the most :) Definitely recommend!

Got conned into bifocals I cant use, never again. The desk staff needs to go. I wouldnt use this…read morefacility.

I have been going to Tuskawilla family eyecare (now known as true eye experts) since I was in…read moremiddle school. The entire staff is so friendly and truly listens to your needs. I have really enjoyed getting to know Laura and Millie the past few years. Dr. Hankins retired recently and I have been under great care of both Dr. Do and Dr. Prado. They have a wonderful selection of glasses and even though I don't live locally, they shipped my contacts to me free of charge for shipping. If you're looking for a great family eye doctor, this would be the one!

Had an appointment for Wednesday, They made it for Friday instead. Always messing up. These people…read moreare in LaLa Land.

Dr. Sterling is a caring, down-to-earth lovely person! I can't say enough…read moregood things about her. The first time I became her patient, I was put totally at ease and was treated as though I was "one of the family!" Her expertise is amazing and thorough. I honestly wouldn't ever put my eye's into anyone else's hands. The office staff is cordial, helpful and I enjoy talking with them. Thanks for such great care!

Saw Dr. Levando for the first time after the prior doctor retired…read more Dr. Levando was very rushed with everything she was doing. Very impatient if you did not understand what she was saying, or if you couldn't read a letter or letters on screen, she would repeatedly tell you that you HAD to try and read it, no matter how much you expressed to her your vision was blurry and you couldn't make out the letters. She became kind of upset and annoyed. I have never been to an optometrist who gets annoyed because you can't see. That's why we are here.... Something felt so off that it made me very anxious and uncomfortable. As for the front desk receptionists, they were not friendly and seemed bored with their job. Terrible experience. Not warm and welcoming at all. Sadly, I will definitely be looking for a new Doctor.

Shane was a great help!! My husband and I picked our glasses. He did not rush us. Everyone was…read moreextremely friendly and extremely helpful. Their selection for glasses are really great!

I would give a ZERO. Made appt on time early but eye doctor or manager cancelled IT so she could go…read moreto lunch WHILE I WAS There. Wasn't front staff- girl I talked with was nice and didn't realize till she looked it up and other lady was helping another customer. Price for gas is $4.39 gallon, I ate my lunch in my car and was there early but they don't care or respect your time or money. Plus they bombard you with texts and calls after you make appt. Very irritating. I've been going for years but that ends. I WILL GLADLY NOT BE BACK.

I've trusted Dr. Ward with my eyes for 10+ years. She has always been very friendly and…read moreinformative; she will take her time with the people she helps and seems to really care. I've recommended her practice numerous times.

They broke my frame to my eyeglasses notice but twice and treated me horrible!!!! They should be…read moreashamed of themselves...

Not wheelchair friendly. We have been to many eye drs who were able to move their exam chair so…read morethat my son could pull in. They refused

Stay away! They are overpriced and their frames are cheap and break so easily. Too many decent…read moreplaces to waste money at this one.

I was poked in the eye from a cactus and scratched my eye. The doctor did a procedure on me and…read morethe pain was immediately reduced. The staff is polite and efficient. They have my trust and business! Just bought new glasses there too.

2.5 stars My lastest order did not go as smoothly as the…read moreprevious one. I went in December, had the exam and had a bit of difficulty when making the payment. It was not taking my payment which they said they would call me for to get the payment issue resolved. A good two plus weeks during the holidays go by and no call back so I called to check on the order. That's when they take the missing payment, telling me the order was not fulfilled due to this and me thinking that perhaps the payment had finally gotten processed, was done. Nope. A delay. Another few weeks go and I call... I get told that insurance denied it due to another customer who has the same name and birthday as me, so they are going to contact them and try it again. More weeks go by and I call yet again. Get told the same thing so I ask of the other person has a middle initial, they do not whereas I do. They try again and it seems that the error has been corrected. Again, I am waiting. I called back several days later and get told that the glasses should be here last week. Nope. It isn't until today, 02-17 that they are finally here. Why did I need to be calling so constantly for updates? Why was this issue with the other person not easily resolved since it's obvious we are not the same person? They have a variance which is easy to see with the middle initial which is displayed in my name. The glasses fit well but this last situation has put a dent in my confidence with the service. I was told the issue was now a delay with VSP, which is my vision caretaker so now I don't know where the error truly lay.

I actually had a quick and pleasant first appointment here. Purchased the 3yr membership online a…read morefew days ago and scheduled my exam for contact lenses. When I came in there was a little patient information sheet to fill out and I as seen my Brenda shortly after. Brenda was nice and quick and efficient, and then I waited a few more minutes before being seen by the doctor. Everything went so effortlessly it always seemed too good to be true. I came in on a Friday morning when they opened so it wasn't packed. All the services were fairly quick anyway. I loved that I was able to get contacts right on site. The doctor had me put the first pair in so that I could get help if need be. It's been over a decade since wearing them so I was excited that I still remembered! Price of contacts were reasonable, about $90 for a 6 month supply. The only thing I didn't like was that there was no contact kit, with solution and a case. I remember when I received contacts before I got those with my first set. So I went to Walmart to pick them up (no biggie). There is plenty of parking available as they are located in a strip mall area.

I feel pampered every time I come in here. The office staff is very efficient, and Patrick, Ethiana…read moreand Bill worked hard to get my complicated prescription ordered just right. If you have been putting off getting new glasses or contacts, come in here and you will feel good and save money.

Went here for the first time awhile back to get a new contact lens prescription, and I can say is 5…read morestarts across the board. Everyone was kind and understanding as this was my first time doing this without the help of my parents! Contact lenses were reasonably priced here and I definitely will be coming back!

Stopped in to get my son's glasses repaired. He had a screw loose. Haha!…read moreEric was super quick. Efficient and professional. All around an amazing experience. Thank you!

Order eyeglasses and sunglasse. We ask to Deliver at Gainsville. Has been a month since we order…read moreand both sides drop the ball because OVIEDO store didn't send them to GAINSVILLE store and Gainsville never call back. Manager in Oviedo Is so Mediocre that could even expedite the glasses shipment. When it was their fault from beginning with!!! Irresponsible people!! Remember that you are playing with people's health!!! Should not be working there if you're not capable to perform a simple job good

Everything went well, although it is not a quick process. Most of the staff were friendly. The…read moredoctor was good, too, a bit older. ‍The glasses seemed ok when you were looking at the discount. The $59.95 dollar special does not include lenses, of course, but I got out with about $250.00 for two pairs of prescriptions. Just allow a hour or more to go through a complete process.