I'm so glad to have found MacDonald Family EyeCare. I'm not by one who enjoys seeing the eye doctor…read more(no pun intended), but everyone who works here makes it a pleasant experience. I felt so taken care of from checking in, to the exam, to choosing glasses. This group has made me go from dreading my eye exam to now feeling great about going and knowing how to best care for my eyes.

All of the staff was very friendly, and Hazel was so helpful when picking out my new frames. Dr…read more MacDonald listened to all of my concerns and really seemed to listen and care. Very happy to make this my new eyecare center.

Too many mistakes/errors with prescription lenses. This used to be a private practice. My husband…read moreand I loved Dr. Hankins and his staff. We went to this practice for about 30 years. After Dr. Hankins retired, this practice soon became True Eye Experts (Corporate run Business) a chain! No longer will use! It's very sad!

I have been going to Tuskawilla family eyecare (now known as true eye experts) since I was in…read moremiddle school. The entire staff is so friendly and truly listens to your needs. I have really enjoyed getting to know Laura and Millie the past few years. Dr. Hankins retired recently and I have been under great care of both Dr. Do and Dr. Prado. They have a wonderful selection of glasses and even though I don't live locally, they shipped my contacts to me free of charge for shipping. If you're looking for a great family eye doctor, this would be the one!

This was the best experience with an optometrist I've ever had…read more She was thorough, explaining everything well. I am especially impressed because my initial pair of glasses wasn't working well that first day (for various reasons) but Eye Avenue promptly re-ordered with fixes - no hassle at all. Everyone there was very nice. I don't know why staff has to wear masks, though, since the CDC and other health agencies admitted to their ineffectiveness at stopping Covid. But patients weren't required to wear them. All in all, a great place which I highly recommend.

poor communication called twice about contact change told twice i would get a call back to no avail…read morehad to show up in person lady knew who i was no apology offered just handed off contacts to another associate, ordered new glasses was told up to 14 days to arrive waited 17 days called and was told a text was sent to me 9 days ago, which was not true , the drs here are fabulous just poor communication from staff

So, it's been over a year since my first review so it's time to do some updating. First of all,…read moreI've converted my brother and mother into Trinity fans. I took my brother in (who suffers from severe social anxiety) to get his eyes checked and some new glasses. He really liked the place and didn't feel any major anxiety at all thanks to the place being smaller and the fact that they don't seem to double book appointments like some places where you can't even find a seat for the 2 hour long wait to see the doc. He also liked the frame selection and even a year later is happy with the great quality of the lenses which haven't flaked as our others have. I went for my yearly appointment in Jan or Feb and again enjoyed the friendly atmosphere created by the staff and doctors. Dr. Ellison gave epically rocking explanations on some of the worries he had about my optic nerves and even brought in his wife just to get a second opinion because he wanted to give me the best possible help. I've never before been to a doctor that explained things so well as usually they just tend to tell you a diagnoses and expect you to google it to find out exactly what it means. I'm loving my glasses once again. :) The newest convert, my mother, luckily got an appointment on the day before Mother's Day and they were having one of there many events to celebrate Mother's Day by giving out roses and providing snacks and drinks. When she was finished with the doctor and we drove of, she could not stop gushing at how great the doctor was and how she never wants to go to her usual eye clinic again. She said he made her laugh and she appreciates his knowledge and the way he did the explanations. On a side note to my epic review, I recommend ignoring that 2 star review I noticed considering that it's not the doctors office fault that insurance companies in general make life difficult for everyone. I've never had a problem with any of the front desk girls who have always been polite and accommodating. As a past medical biller myself at a large medical office, I always recommend calling the insurance company yourself if you are concerned about coverage or price as they sometimes do not give accurate and up to date information to the doctor offices. Definitely TL;DR? Place is still awesome. Doctors actually explain what they are doing and any problems they see. They often have fun events where they offer discounts on lenses. Frame selection is good and lens quality is fantastic. Go there and you'll be a customer for life.

Love this place! Dr. Don Ellison is one of a kind, along with his staff :) Exceptional customer…read moreservice with great products and prices! The eye exam process was smooth and the staff are very knowledgeable. Warm/friendly environment. That's what I love the most :) Definitely recommend!

Dr. Sterling is a caring, down-to-earth lovely person! I can't say enough…read moregood things about her. The first time I became her patient, I was put totally at ease and was treated as though I was "one of the family!" Her expertise is amazing and thorough. I honestly wouldn't ever put my eye's into anyone else's hands. The office staff is cordial, helpful and I enjoy talking with them. Thanks for such great care!

Saw Dr. Levando for the first time after the prior doctor retired…read more Dr. Levando was very rushed with everything she was doing. Very impatient if you did not understand what she was saying, or if you couldn't read a letter or letters on screen, she would repeatedly tell you that you HAD to try and read it, no matter how much you expressed to her your vision was blurry and you couldn't make out the letters. She became kind of upset and annoyed. I have never been to an optometrist who gets annoyed because you can't see. That's why we are here.... Something felt so off that it made me very anxious and uncomfortable. As for the front desk receptionists, they were not friendly and seemed bored with their job. Terrible experience. Not warm and welcoming at all. Sadly, I will definitely be looking for a new Doctor.

The staff was sweet, and the doctor was funny and knowledgeable. 10/10 experience! I'd definitely…read morebe back.

2.5 stars My lastest order did not go as smoothly as the…read moreprevious one. I went in December, had the exam and had a bit of difficulty when making the payment. It was not taking my payment which they said they would call me for to get the payment issue resolved. A good two plus weeks during the holidays go by and no call back so I called to check on the order. That's when they take the missing payment, telling me the order was not fulfilled due to this and me thinking that perhaps the payment had finally gotten processed, was done. Nope. A delay. Another few weeks go and I call... I get told that insurance denied it due to another customer who has the same name and birthday as me, so they are going to contact them and try it again. More weeks go by and I call yet again. Get told the same thing so I ask of the other person has a middle initial, they do not whereas I do. They try again and it seems that the error has been corrected. Again, I am waiting. I called back several days later and get told that the glasses should be here last week. Nope. It isn't until today, 02-17 that they are finally here. Why did I need to be calling so constantly for updates? Why was this issue with the other person not easily resolved since it's obvious we are not the same person? They have a variance which is easy to see with the middle initial which is displayed in my name. The glasses fit well but this last situation has put a dent in my confidence with the service. I was told the issue was now a delay with VSP, which is my vision caretaker so now I don't know where the error truly lay.

Went here for my first eye exam in many many years and the doctor and staff all made me feel very…read morecomfortable despite why not knowing what to expect. The technician who did the preliminary check-in (Tara?) was very friendly and made me feel at ease as we went through the routine tests. When Dr. Straughn came in she was very thorough in explaining my options and even gave me some things to think about in the future for sunglasses. When I sat after my exam with Frank to pick out my glasses he was very helpful in helping me make a selection that was not only comfortable but also afforable and looked good on my face. Emily was also great! I booked my appointment completely online and the entire process from start to finish was positive and couldn't have been any easier. There was ample parking behind the building, and the waiting room is separate from the show room which made the process of selecting frames stress free.

Mixed review: Optometrist is personable and professional,…read moreand the eye exam part I have few issues with, other than I'm annoyed that a retina scan (not covered by insurance) is now mandatory - seems like a cash grab to pay for an expensive machine, and I'd prefer the option to do the retina scan every few years. Because of this it's a 4/5. Frame boutique: I actually chose this practice specifically because they sell Silhouette frames, but they are extremely expensive, and somehow even a worse deal if you just need replacement lenses? I was told "our coatings are SO much better than you can get elsewhere". Ok I said, but less than 2 years after my lenses were replaced in August 2024, all the anti reflective coating was wearing off all around the rims of both lenses?! There is a 2 year warranty, but from the original date of purchase (not date of replacement, apparently). I think I'll be buying my glasses from Costco from now on for 1/4 the cost. My coatings have never worn off from anything I bought there (or that I bought 10 years ago in Miami for that matter). I do not have faith in the the lab WPEA uses.

Exceptionally professional and efficient office operations. Dr. Bever and her staff are the best.read more

Eye exams (anything to do with eyes) make me anxious. I've seen Dr. Bever for a couple of years…read morenow- and she always makes me feel comfortable. She explains the exam and the results completely and has a very calming way about her. As an added bonus, the Target optical location is very convenient. I recommend seeing her for your next eye exam!

This review is based on feedback from my grandma in law. She is 91 and has mild glaucoma. She also…read moremoved from another city so finding a good eye doctor was important. I found Stewart Family Eye Care via Google and read previous yelp reviews and decided to try this office for my GIL. The scheduling was great, as I found an early appointment the following day. Then filling out the paperwork was also easy. The front office staff were so kind. I was kinda nervous as my GIL is hard of hearing. Yet they were patient and happy to help. I wasn't in the exam room but when my GIL came out, she sat with the opticians to talk about glasses. GIL had some old frames she wanted to use and they were happy to use her old frames instead of selling her new ones. Overall, it sounds like the experience my GIL had was positive.

I was looking for a place that was kid friendly since my 5 year old would be needing glasses and as…read morea parent that has never had this experience I was a little lost at what to do. After getting recommendations for Stewart Family Eye Care I decided to make an appointment. It was a decision well worth it. They were SO SWEET to my very nervous boy and did everything in their power to make the experience of getting glasses an easy and fun event. Yes, they even had to bribe him with a little chocolate but in the end my son wears his glasses with pride at school. Thank you so much for your patience. You guys are the best!

I've gone to mark frutchey for over 20 years and he is a wonderful optometrist. I wouldn't want to…read morehave to go to anyone else.

Dr is nice and explains things well, but we weren't even seen by the Dr until 70 min after the…read morescheduled time. I have work to do. My time is valuable. There are 2 doctors in here and at least 7-8 patients in the office at once. They overbook. I wasn't asked if the appointment was for contacts or eye glasses. I was told it would be an additional $94 and another appointment which would cost me another 2 hours (probably more with these wait times) for a contact lens exam. No. Just no.