This is the worst doctor office I have ever been in. I would give the office another two stars for their outstanding PA's, Natalie Tejada & the girl who replaced her, Casey Michalski, but now Casey has also moved on. Maybe they were onto something that has been plaguing this office for years.
I started going to this doctor's office since 2011. I have finally decided I had had enough. Again, the reason for the one star is due to their lack of professionalism with the support staff. The scheduling people. Oh my God, they all need to be fired & banned from doing this job anywhere else. I know they might read this & be like, "Pft, whatever." Or they might get offended, but I am sorry. This should not be this way. I had a sleep study done among a whole battery of tests, blood work, etc... They have all of my records there. I have repeatedly called the phone number to schedule a follow up with someone to go over my records & test results. I have not once gotten a live person. Every time I get the recorded line that says I need to leave a message & they will get back to me in two business days. I did this four weeks in a row. I finally gave up. They won't call me back ever. I was left wondering , "Did I do something to make them hate me?" Why would they ignore me like this. I completely understand if they are overworked & underpaid, but come on now. I work in the IT field & I get it. You have hundreds of people calling you for appointments & only have so many hours in a day, but on top of that you have other tasks to do , more than just returning calls. Still... I'd make sure I give the person a courtesy call to let them know they're not forgotten. They dropped the ball this year with me & it was the last straw. I need a doctor. I decided leave them without saying anything. It's not like I can call them up & tell them or anything. I had the sleep study done on January 1, 2016. I have yet to see the results & it's July 2016. AND, they won't release my medical records to the new office. The new office faxed them a request & they completely ignored it. They tried again, & still no records or even a call to me verifying. Wow. I am livid just writing this review up right now. It just makes me remember how bad they are.
If anyone knows better they'll go ahead & do the same thing & just leave this office & find another respectable office. I did. These new guys always answer their phone. They always treat me like they care. I called for a new patient consult & they had me in there the next day. Wow. All I can say is that Dr. X has a fine practice there. Look for my next review of his office. It'll be glowing of course. As for these guys, I wish I could give a zero star rating. read more