Purchased 5 pairs of sneakers on footlocker.com, with the idea that I can easily go into the store and return what I don't like/doesn't fit. Shoes came, tried them on and none of them worked.
Went into the store to do a return and exchange a pair. They had the pair I wanted that was released that day which worked fine. With the other 3 shoes the Rep- possibly the manager..... wouldn't return them and only offered to mail them back to the .com. Odd I thought.... as it's credit transaction it's not as if the need to refund me cash. So I sent them back via ups. Manager of Rep, made comment about why I would buy sho s without knowing they fit....?! My response was that's why I bought from footlocker so I could try them at home and if they didn't work make the easy return into the store.
Well in that same order 1 of the sneakers was mailed separate and came 3 days later. Tried them on didn't like them. Went to return this 1 pair. Was told they can't return them in store, I said it's a credit transaction not cash. Still refused..... read more
