I always come here for my annual/every two-year shopping trip for a pair of sneakers. I wear one pair of sneakers nearly every day for a year and a half, so they must be sturdy, fashionable, discreet, supportive. This place always delivers on sales, kind employees and ease of finding one great pair. All you need is one. 5 Stars!!!!! read more

Music is WAY too loud upon walking in. They clearly just want to get paid for doing nothing and their tactic to not doing work is by blasting the music to scare away customers. read more

As I have become a serious runner over the past year, I've been investing money and time in finding the perfect running gears. I've been to Niketown and Super Runner's Shop but the associates there haven't been as helpful as the ones at this store. The great thing about this place is that they do the foot measurements for you with this computerized software, which helps you pick out the right sneakers. It's almost like taking an X-ray of your feet. They have a huge selection of sneakers and they're reasonably priced. The associate I spoke to knew a lot about running injuries so he was really helpful in making sure I get the right fit. I recommend this place for all pro and amateur runners. read more

Foot Locker - Shoe Stores Near Me - New York, New York

Went to exchange a pair of shoes on a Saturday when the store opened at 10:00 am. 10:10 rolls around and still not open. Women on her phone behind the register eventually comes out, taking her sweet time while 12 of us outside were freezing, and said they wouldn't be opening for an hour due to an "emergency". No one showed up for work, that's it. Terrible service. read more

The staff was very friendly and helped me as i went to buy a pair. I eneded up buying mainly because of a stack recommendation. This is niw my go to shoe store in NYC and i cant wait for my next visit. read more

Foot Locker - Shoe Stores Near Me - New York, New York

I asked a sales woman for help finding my size on Friday morning, and she snapped at me saying, "what do you need?" like I was inconveniencing her. The store was almost empty. It was very rude and I think it's because I'm white. Then I asked her coworker how much an unmarked shoe cost, and he said "I don't know off the top of my head," but didn't offer to find out for me. Music was good. read more

this might be the worst footlocker in the city. i came in to make a return and first the computer wasn't working then the other cashier got another coworker to help and then when they got the manager he said he couldn't do anything cause his shift was ending. this is all over the course of 10 minutes with no one in the store. i never write reviews but like this shit was pathetic read more

Every single associate was on their cell phone. They're lucky they got a sale today. One associate, who was also the greeter at the door, engaged in a phone call. read more

Horrible experience here. This place does not know what it means to have proper customer service. Upon entering the store, I was not greeted. After walking around for a couple minutes to find what shoe I wanted, I still was not greeted or asked if I needed anything. I had to go search one employee down and ask them to pull a shoe size for me. She gave me an attitude and said "hold on a second, I'll get it". Ten minutes later, still no shoe. Others were waiting as well. There were 4 employees working that day and 2 were standing by the front door chatting away about their personal lives, while 1 was trying to man the register and the other was running back and forth to get sneakers from the back. When the shoe finally came out (20 min later), I opened the box and immediately saw that there was an ink mark and glue mark on the shoe. I tried to find an associate to see if there was an alternative one that was without any markings, but again, had to go hunt someone down, and wait an additional 15 min. At that point, I gave up, put the shoe down and walked out. I then walked 2 doors down to the Foot Action and had the opposite experience-- was in and out of that store in 5 min with the shoe I wanted and exceptional customer service. A friend of mine had a similar experience at this very same store. Some other lady in the store had been waiting there for 20+ min as well while they scrambled around to find a shoe she ordered and had delivered to the store. They told her they lost the shipment and she had to reorder, or they'll have to refund her. DEAR MANAGER - TRAIN YOUR STAFF APPROPRIATELY and get your sh*t together. You are losing customers because of this. read more

Pretty nice store! a big selection of all kinds of shoes and hats and bags. I'd like to get a lot of items from it I was pretty happy with the size and the style, I would shop here again. read more

Foot Locker - Vans - Shoe Stores Near Me - New York, New York

Had a fantastic experience here. My partner and I came in to take a look, after a long day of walking in the city (one of many) left me with sore ankles and blisters on the arch of my foot. We both worked with the manager of the store--Mike, I believe--who is basically a superstar. He assessed both of us and was a professional and polite as could be. There was no pressure whatsoever, and I was treated with tremendous respect. I will take a moment to point out that I am a plus-size girl, and staff in these types of stores can be rather dismissive of folks my size. This was in NO way the case with Mike, who was absolutely fair and clearly explained the reason behind my sore ankles (flat feet, a family trait). At this point, he had me try on several pairs of sneakers, and to my delight, recommended the least expensive in the bunch! My partner was next, and got the same excellent treatment. High arches, totally different needs, great recommendations. In the end, we both made our purchases, and six months later, can both say there has been a tremendous shift in comfort and exercise routine. My ankles are supported and I don't get any of the pain I previously had--making me exercise with much more frequency! Overall, I have to say: professional, respectful, fat-friendly, and knowledgeable. Can't say enough good things! read more

I really like this place as I'm always greeted by a cheerful, helpful staff and the running gear is definitely more cheaper than other stores in the area. The numerous accessories I've purchased have been a fuel belt for $30, Timex basic running watch (no GPS) but has an 3 alarm settings, timer, chronograph, start/ split settings and indiglo ($30) and Adidas running climacool running shorts for $25. I wish they had more Brooks running apparel but they're definitely geared towards adidas, under armour and obviously Nike. There's always great deals here and I check in on a monthly basis for new stuff. read more

Manuela was fabulous. I was in search of shoes for heel spur therapy and Manuela was kind, patient and knowledgeable about what shoes I should try out. We went through about a dozen pairs and I tried them all out on the treadmill till I settled on one pair that made my heel Spurs feel better. Thanks Manuela! read more

Foot Locker - Shoe Stores Near Me - New York, New York

Horrible service especially by Leticia the cashier, so many people working on the floor they don't greet and they take forever to bring your product. When you ask a question they all have attitudes please just go to another footlocker. Don't spend your money there. All the workers need a customer service lesson read more

Horrible store, please change up the staffs. These staffs are rude to customers. I went in and when I ask for help, but end up not purchasing the adidas boosts. He said "you're a waste of my time, get outta here" read more

34 East 14th Street (between 5th Ave & University Pl) Manhattan, NY 10003 Neighborhoods: Union Square, Greenwich Village This Shoe Locker is located in the middle of Paragon and JackRabbit, but it is really a good store for running basics. Their prices are really good (especially on sale apparel... I found the same Asics shorts here for $20 as was selling for $50 at Paragon!). The sales people don't have the as much running expertise and experience as Paragon... but, they are friendly and can definitely help a more casual runner. Great for the weekend warrior - for the serious runner, the trip down the block to the Shoe Locker is well worth it. read more

I am surprised they still opened... what a disaster of store! And on the top tjey send me next door store where they dont have my shoes! (After calling for making sure they have them! :( RUDICULOUS! read more

Attention level was very low here. I don't know why my customer inquiry comes second to your phone, but it did, and I didn't even get my inquiry resolved. ‍ read more

I must confess: Run is NEVER my first stop when looking for running gear. But time and time again they come through when other stores don't. For a small store, they usually have what I'm looking for. I stopped in this evening to pick up a few supplies for a race coming up, and while they were out of some of the items I needed, the salesman (John) was nice enough to spend a few minutes chatting with me -- more than the salesman at another local store which I won't name (rhymes with hackbabbit). read more

Great location. I been here twice in the past 2 months. There was a young guy hector who assisted me with finding what i was looking for for my sons birthday. read more

After two unsuccessful attempts to find running shoes that fit me correctly at the Jack Rabbit store up the block, I decided to give RUN a try. A friend of mine who is a serious runner and a running coach suggested I go see one of managers at RUN named Mike. Mike gave me more insight into my particular running issues than any other salesperson to date- which I really appreciated. He was patient and laid back. I've been on a couple of runs with the shoes he recommended and I'm pretty happy with them. I also found a Timex Ironman watch on sale for a good price. Overall, a very positive experience. read more

Although Run is located in the middle of Paragon and JackRabbit, 2 New York local athletic institutions, it is really a good store for running basics. Their prices are really good (especially on sale apparel... I found the same Asics shorts here for $20 as was selling for $50 at Paragon!). The sales people don't have the same running expertise and experience as JackRabbit... however, they are friendly and can definitely help a less technical runner. Great for the weekend warrior - for the serious runner, the trip down the block to JackRabbit is well worth it. read more

Best customer service I've seen in a shoe store. I had a very negative experience at the Foot Locker on W 34th by Broadway and came here on recommendation. The staff here was unusually friendly (in a good way), and could explain the differences between shoes in a much greater level of detail. They also actually have a greater selection of wide sizes, despite being a smaller store. Finally, and most importantly, my sales rep happily said I was better off going to a Nike or New Balance store for better selection! Even after they knew they weren't getting a sale they continued to answer all of my questions patiently. I only give a 4 star because it is, as they suggested to me, for variety you're better off going directly to the Nike and New Balance stores in the 20s in Manhattan. I could still easily see myself coming back here as a starting point for any shoe purchase, though. read more

As the title suggest, the store is geared towards all things running. They have most types of running shoes (barefoot, hiking, casual, track etc) and the store manager is really friendly. Very helpful when i was making a return and were genuinely answering questions about the shoes i was going to buy. I was quite surprised they have brands like Newtons, Ecco biom and the like. read more

I had a great experience at this location because of the excellent customer service. At first, no one approached me, but perhaps they were giving me a chance to check things out on my own -- I did come in when they were busier. Once I determined what I wanted to look at, the staff member who helped me was knowledgeable and answered all of my questions. We did the "test" with the mat (where you place your feet on the mat and their computer displays where your pressure points are, arch is, etc.) and it didn't seem too accurate, but he took a look at my feet and gait and gave me some suggestions -- highlighting things I've noticed myself in the past (and helping to explain something I was unsure of). He was also patient. They have a wide range of running shoes and while they didn't have my size for my preferred shoe in the store, a second staff member helped me look online to see if it was on footlocker.com. I ended up getting another shoe (which was on sale) because footlocker.com also didn't have my 1st pick, but overall this was a great experience. The staff member helping me even brought up an additional color in my size that they didn't have on display (because they only had larger sizes left in that color) and that was the one I ended up getting! I'd definitely recommend this location to someone. Only downside is I wish selection (esp. size) was greater and there were cheaper prices -- but that's my wish for most stores! read more

Maybe I got unlucky, but the sales associate who "helped" me, really wasn't much help at all. I did the whole running assessment - about 30 seconds on the treadmill - but I didn't really get any feedback. He didn't spend more than 3 minutes with me total or give me any suggestions. I do plan to go back though and see if maybe I just had bad luck. read more

This store is the worst!!! They refused to return a pair of shoes which i clearly wore only at home. The shoe was too big for me and the store cashier said she cant do anything about it. horrible service. Don't buy anything from this store! read more

the staff here are a bunch of clowns. they're all in there hanging out trying to have a good time. you can't blame them, but they're certainly not trained properly in customer service. other than that, it looks like any other footlocker. i would suggest seeking shoes elsewhere. read more

i had a great experience here after a terrible experience at paragon sports. the representative (i wish i could remember his name) was so helpful and worked with me to find the perfect pair of shoes - $20 less than at paragon! he also told me that if i decided i did not like my shoes, i could return them within 30 days and get a different pair. overall great experience! i will definitely be going back. read more

Given the choice, I would make all my purchases online from the convenience of my own home but after ordering and sending back 5 pairs of sneakers that didn't fit properly, I decided to go to an actual store so I could try on a pair before purchasing. After I explained to the sales associate that I wanted something primarily for running and cardio related activities, he asked me to run on a treadmill for a minute or so while a camera recorded the feet motion. The recording was played in slow motion and the sales associate made a few recommendations based on his analysis. He was extremely knowledgeable and explained what kind of shoes would be appropriate for my feet and running style. I learned a lot about running and injuries and even picked up a few running tips! I tried out a ton of shoes in different styles and sizes until I was happy with my selection. I never once felt rushed or pressured into buying a certain shoe. I've now been running in my Mizuno Wave Riders for 2 months and am very pleased with my purchase. read more