I was greeted and walked into a clean store. I came into footlocker today to look up SKU numbers for Adidas Crazy 1s. Unfortunately they didn't have my size, but I did get some D. Rose 5s for a amazing price. I was assisted by a friendly, helpful young man named Christian. Christian took the time to help me find shoes through footlocker.com. I wear a size 14 and I did not think I would be walking home with anything today. Thanks to Christian and his exceptional customer service skills I was able to walk away with 3 pairs of shoes at a great price. Its not everyday that you get help from sales clerks with a smile and a positive attitude. I had to share my great experience I had at Footlocker with my fellow yelpers! Keep up the hard work Christian Gods gonna bless you yo! Thank you Footlocker for helping me with my shoe needs! read more

Foot Locker - Oreo fresh! - Shoe Stores Near Me - Montclair, California

Bought shoes one month ago obviously defective because they are torn and it's only been one month. They would not exchange or refund. With a receipt. Sales person was rude. read more

Foot Locker - Shoe Stores Near Me - Montclair, California

Great selection of shoes. The value is as expected the service was fair. We had to flag down the girl and there were two workers...we were the only customers. We purchased 2 pairs of shoes and they ran out of paper for receipts...what!!! We were forced to give our email. Very poor business practice! read more

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Just brought my new favorite shoes. I brought the Hoka tennis shoes and they are the best. Better than other brand names I have Love the fit and comfort. read more

HORRIBLE SERVICE!! I went in to pick up a pair of shoes on Monday Dec 22, my tracking order said it was delivered at 2:30pm on Dec 22, I had gone in around 7pm. I waited until 8pm Speaking to multiple employees, showed a handful of employees my ID to "confirm it" and they will run on back to grab the shoe. In the end only solution I was given was to order the shoe again from a different location and request a refund since the shoe "wasn't there". I tried calling again the next morning Since the man with the beard who seemed to be the manager told me to just call again to double check, and not once did anyone pick up. The manager at the time did not handle the situation professionally. read more

Service- I was standing in line to check out and a women at the counter ignored me for like a straight minute. Didn't even acknowledge I was waiting. I was the only one in line. It wasn't until someone else came along that asked if I had been helped that I was able to check out. It was rude. They need to work on their customer service. read more

The homie Bruce sold me a nice pair of LeBron's. I appreciate him he was very friendly and knew his stuff about the shoes!! Give that man a raise read more

Still haven't heard from them nor have they given my money back horrible service never coming back to this place or any foot locker stores at all. I'm only going back to get my money they stole from me read more

If I could give a 0 I'll.. horrible costumer service. I walked in with my husband and kids, we walked around the store no one asked if we needed help. All the associates where talking to each other. I found a pair I like so I have to walk to one of them to ask for a size. She brought it then she said the display was the last one. Then she walked away. (Fit too big) my husband was holding the box bc she didn't follow up see if I needed something else, so then I told me husband to leave the box on top of a table and to go to another store to purchase what I was looking for, we walked down two stores and an associate is following us, and tells us if we paid for them?! Looking inside our stroller, my husband tells him we left them. If they only knew this can be a harassment lawsuit!! If they weren't too busy fooling around and taking care of costumers they didn't have to go through all this trouble and the could've sold a few pairs!!! read more

Shout out to Malik for the 5 star service! I went from shopping for one pair of shoes to checking out 3!! My shoe game on point because of him! Highly recommend shopping with Malik read more

Came into this Foot Locker and was treated very nice the gentleman were very helpful I drove all the way from Covina to get a pair of shoes for my daughters that was not at the West Covina Mall. read more

Foot Locker - I drove all the way from Covina to get a pair of shoes for my daughters that was not at the West Covina Mall. - Shoe Stores Near Me - Montclair, California

Best shoe buying experience. Evan took care of a small issue I had today. Hands down they have the best employees. Always buy my shoes from this Footlocker. Highly recommend. read more

Foot Locker - Jordan 3 infared - Shoe Stores Near Me - Montclair, California

I went to the Montclair Foot Locker to grab a pair of the Jordan Retro 10's at the last minute and not only did they have them but the customer service that was provided was EXCELLENT!!!! Jackie, Cynthia, and Joanna are AMAZING!!!! Thank you ladies for all your help. I'm definitely coming back and I recommend this location to everyone read more

Foot Locker - Shoe Stores Near Me - Montclair, California

If I could give this store 0 starts I definitely would. First of all I walked in twice into the store, no one even acknowledged me. Didn't get greeted or asked if I needed help. I had to look for an associate to ask about a pair of shoes and she told someone else to help us when she wasn't doing anything. The other associate was worse. Didn't even seem like she wanted to help us. Then we asked about another pair of shoe and she said they didn't have it. But she didn't even check her inventory. Worst customer service. These people hate their jobs. Won't be coming back to this foot locker. Ill just go to Shoe Palace next time. The employees there are nicer. read more

I was searching for 4 pairs of adidas. Went to a few different stores and no luck in sizes. This was the first location where the gentleman offered to have them ordered if they didn't have our sizes. The actually had all the sizes we needed. He also signed us up for the VIP program and explained it to is. Great customer service. I usually only find it in Nordstrom. read more

Well to start off..dealing with a bunch of kids than run a store like footlocker is a joke! i have purchased about 6-pairs of kicks in the last year from this store and every time im asked for my phone number to look up account info and come to find out they have opened a new account number for every purchase? I called customer service to find out why it was taking so long to reach platinum status when ive purchased way more then enough pair of shoes to get me their and start applying some kind of discounts and so they found the problem and merged all account numbers which was cool! problems is no one in customer service knows anything about my platinum status once i have to call back in a couple weeks to find out where we stand? they say im $145 away from reaching platinum status when the last guy just told me that i was already their! what a joke! I originally left finish line because i liked footlockers selection but just recently went back after all of this happened..at least finish line honors their points..Do not Recommend! read more

Manager is a piece of trash and his staff is terrible! These idiots didn't want to give me a gift card for some shoes that were given to me by my wife for Christmas. Been shopping here for years and never had an issue. Lost a customer that buys 3-4 pairs a month. Shopping directly with Nike from now on. read more

Wow! Today I walk in with my brother and was not greeted at all. No big deal. But it was basically impossible to get their attention. These 3 bigger guys literally sat in a corner talking with themselves the whole time and didn't once come up asking for help or ask if I needed a size. I was pretty annoyed at they way they had 0 customer service. They probably assumed I was not going to buy anything since I came in gym shorts and sandals. But even if you aren't going to buy anything you should at least help the customer. I went to champs and was immediately welcomed and helped throughout my whole time there. Lastly, to the three bigger guys sitting in the corner giggling all day, if you guys didn't think I was going to buy anything because of my appearance don't work at foot locker with that appearance. The managers should know who I'm talking about. After reading this. read more

Fuck this store an there employees how the fuck u sell out of shoes faster than a Jordan release. An then on top of that right when they open a guy ask for a size 9 An the girl says "oh An employee already has those" so now footlocker holds shoes for employees now? When they start doing that bullshit. Really not even 10 pairs were sold bunch of bullshit fuck footlocker read more

Awful sales associates. I asked for 2 different shoe sizes. The girl kept trying to give me the same size for the different shoes. I was ready to buy the shoes. Didn't need to try on. I just needed the shoe sizes. I told her I'll wait in the line she can leave it at the cashier since the line was long, and I know what I wanted. She kept talking to her co worker laughing before getting the shoes. Only one cashier and so many workers on the floor just gossiping with each other. Never again coming to this foot locker.. read more

If I could give 0 stars I would . Tired of walking in there and the head manager ( karina ) being rude asf ! You work in retail brighten up ! She feels like she can talk to me any type of way she wants because I used to work at the same company but different location . I've dealt with her one too many times even before I worked for the company . literally I have to call the store to make sure she's not there because I hate shopping when she's there. Unfortunately I had to go in today and deal with her again. Definitely will be reporting her to her corporate manager because I'm tired of her and her stank ass attitude. I am in there way too much. Buying hundreds of dollars worth of shoes for her to be treating me like that. I should be treated like a loyal customer I'm bringing her business some money like tf read more

By far the worst customer service I've ever seen. I walked in no one greeted me and the other customers. I waited around for anyone to acknowledge me, I had to walk up to the counter to ask for my help. Was so turned off I didn't even buy everything I needed. read more

Worst Foot locker store I've been to.When I asked the employee if he had Kobe 8 in a size 9.5 this motherfucker got all mad...Motherfucker!, you don't like your job then quit.So I try on the shoe act like I was gonna buy it and made he lazy take them back...Lol read more

I love going to footlocker to buy jordans or airmax or anything that looks fresh. This footlocker is amazing real big store clean located on the first floor by macy's the staff is real helpful and they have alot of shoes and apparel. I highly recommend this footlocker read more

Terrible return policy and bad managers extremely rude employees and their shoes are overpriced. Will never shop there again.

Worst customer service coming from the manager working there named wendy. Wasnt helpful at all.

Really bad customer service. Sales associate called Evan don't like his job and apparently transferring his frustration on customers. Every time I ask for color or size I get told we don't carry it. How do you know if you didn't even check the inventory? It's obvious they associates don't want to serve customers and just want to be left alone by telling customers to go and do shopping online. read more

Custumer Service sucks all they do ius talk to each other and pay no attention to the question you ask.....all I have too say

Placed an order online to be shipped to the store for pickup. -Website placed the order twice. Which meant I had to return one for a refund. -Go to the store Friday to pick up one pair immediately return the other so I can get my refund. (Foot Locker doesn't allow you to return to a store if you ordered the item online) The Sales Rep provides me a a new tracking number. -I keep checking the UPS tracking # to get an idea of when the return will arrive and when I'll receive my refund. It being the holidays I can't have $100 worth of my money tied up. -Tues I see the package has yet to been shipped. I contact the store and am told "They'll for sure go out today" -It's Wed morning. They "for sure" were not shipped. Disappointed that Foot Lockers website was inadequate to handle the amount customers that it caused duplicate order. I never received any notification from Foot Locker as to when I shipment arrived. Let alone a confirmation of purchase. The process in which I have to place the return is inconvenient especially with an unreliable staff in stores who can't simply place a box in to UPSs hands. read more

I went into kids footlocker yesterday and I was greeted by this young lady I believe her name was Angelica. She was so helpful! She answered all my questions and helped me pick out the perfect gift. She's so helpful and I loved my experience there!! I will definitely be going back! read more

Just literally spoke to Ritchie to ask for release info and man was he really helpful/informative. Walked into this store a couple of times and customer service is topnotch. Definitely a good store to go to. read more

It's a shame that a big brand store wants a piece of the Pop Culture trend by embracing Funko Pop!s into their stores and does not send out an email detailing to management that they are not just a toy but a collectible item and deserves to be treated as such and just because adults buy them doesn't mean we deserve to be treated like children. Just because the single purchase was less than $20 and not a $100 purchase does not make our business for Footlocker less important. Management should always RESPECT the customer especially if the customer is being RESPECTFUL. Also if there is supposed to be a set stock please do not let your fellow employees horde them in the back and only put out what you want. If employees want them then they should wake up and stand in line on their day off just like the rest of the public like every other store that has faced this problem in the past and has since rectified it so everyone has a fair chance. 1 Star for the horrible customer service. read more

I'm sure his name was Giovanni. I know it started with a G. Anyway, he was excellent. Bought some women's roshes on sale at another footlocker and didn't like after all. Another pair that were on sale at the first locker weren't on sale at this one. He took the time to call the other store for a price match. Thank you very much. Excellent customer service. read more