This was one of the most unprofessional and humiliating experiences I've ever had. I came in for an…read moreexchange, placed my original items on the counter, I had to do that because the return had to add up to the total since they don't do refunds. While finalizing my purchase, another customer walked off with my bag. I called the store from the parking lot when I realized. The staff admitted they saw it on camera and was going to look for the person in the mall. Called me back and said he couldn't find them. I had to prompt him to ask how they were going rectify it. The "owner " is in the background and says tell her it's your birthday and you need to leave. The young man told me that and that the owner would call back. I asked was he calling me back immediately. He said yes and hung up. Well he never did and he wasn't going to. So I walked in. I met the owner in the store and he met me with aggravation. The owner, instead of offering help, accused me of "pressuring" him just because I needed the situation resolved immediately. I was leaving town for a game which was the whole reason I was there in the first place. It also seemed as though he was insinuating that I wasn't being honest. Telling me they gave me a bag and receipt. Which turn out it was only the new items not the original ones I didn't want to exchange. I remained calm but firm and just asked for basic accountability. Yet he kept tell me I needed to calm down and told me I was threatening him by telling him I was going to have to call the police if this wasn't handled. Sir, that's not a threat. That s what people do when people steal their things !!!! The owner tried to dismiss me, denied the obvious evidence, disregarded his own employee who looked at the footage and called another person to pull up the cameras because he didn't know how. The person over the phone saw the man take the bag. He argued with him saying he did ask that customer and he said "no" as if people don't lie!!!!! Only after the person over the phone doubled down that the bag was indeed taken and described the person did they finally admit the truth. He then asked me what items was I missing and I had to say.... You should start this conversation by offering an apology. No customer should be treated like they're a nuisance, especially when they're the one wronged. I had to witness the owner apologize to other customers about me, as if I was causing a scene when all I wanted was my belongings back. In the end, the footage confirmed exactly what I said all along. If I could have done a refund I would have taken every single item back ! If this store wants loyalty, they need to start by believing their customers and treating people with basic respect. I wouldn't wish this treatment on anyone. I will never spend a dime in this place ever again. I'll drive to Chattanooga to get my Tennessee gear from now on

Connor was great. Where we go for all things UGA! This is where to get all your college gear as…read morewell as the best ATLUTD stuff! Go Dawgs!

This is the best sporting goods store IMO. They have a great selection, staff smiles and are…read morefriendly. I like this location. The renovation helped too. Hopefully they'll stay successfully in business-we don't have many options left for in store shopping. The value is always get what you need and pay for it or you get what you pay for! Thanks Ms. Diane for all of your smiles & laughs while shopping. You make any shopping experience great

Writing an updated review since they recently renovated and revamped the entire store. I LOVE the…read moreremodel! Everything just makes sense. Sections of the site are clearly marked, it's easy to find what you need and everything is in stock that you could possibly need, and the dressing rooms are centralized in one spot (with seating beside it!) so you don't have to randomly look for dressing rooms throughout the store and then find a salesperson to unlock it. Regular prices but there's often a 20% off coupon if your kid plays sports somewhere. Overall great experience. We drive further to come to this store as opposed to going to the one closer to us. The only con is that if you're short it might be hard for you to reach things on the top row. Oftentimes I needed to ask my husband to get an item from the top section and these were things like kids shorts, a water bottle, and kids socks. All that to say, go shopping with someone taller than you or bring a packable stool because there's a lot that's unreachable for short people. But overall a great experience!

The people that work here believe you are there for their entertainment. They are rude and ill…read moreprepared to do a simple job. Will not shop here any longer and take dollars elsewhere.

Wish I could give them ZERO stars…read more This store has the worst customer service ever! I ordered shoes online and tried to return them in the store the next day because I did not like the way they fit and the employee tried to say they had been worn. He showed the "manager" Dontarin and she did not even come over to look but stated that they had been worn and looked like someone tried to clean them off. These shoes are immaculate! Brand new! I tried them on, in my house, for 3 minutes and decided I didn't like the fit. Did not go outside, there is NO evidence of wear. This lady was so rude I'm amazed anyone hired her, let alone made her a manager. I WILL be contacting corporate. It's not about the money, I could care less about $100. I should never be treated like garbage from a company I give money to and told that I'm a liar. I will never do business with this company again and neither should you. The Champs Sports website says satisfaction is guaranteed, but clearly it is not.

I always see advertisements for Academy Sports but I had never visited the store before. The staff…read morewas helpful and the store was neatly organized. They had a lot of clearance sneakers and they sold roller skates too. I also liked that the store opened at 8:00 AM.

Well I've never been to that Academy Sports and Outdoors but I called him on the phone today to see…read moreif they had a size 14 in softball cleat narrow and the young man on the phone said the only size shoe they have there's a nine and a half and softball clean so that kind of threw me for a loop so I guess what they need to do is they need to get bigger sizes for bigger people like me cuz I'm big and tall assessing the softball cleat

Store is located near a mall entrance which is convenient. It's a very small store, but it well…read morestocked and seems to have a lot of good options. Staff was attentive. I am just annoyed because this is the only store I've ever been to where they wouldn't let me purchase a gift card with my credit card. It had to be debit (I don't like to use my debit card for security purposes). They told me they couldn't accept due to scammers going around. I just don't think that should be my problem as a non-scamming paying customer.

The guy there was absolutely no help. I had a hat get embroidered && it did not come out good at…read moreall. The name basically took up the whole side of the hat. It looks stupid. When I asked if he could remove the embroidery, he said he couldn't do anything about it but I know they do remove the embroidery at other lids. If i could give zero stars, i would. I basically spent 67$ for nothing.

I saw a great selection of OC running shoes. I was interested in purchasing a pair. I have…read more purchased OC's from this location before. The two employees who I was in close proximity to never acknowledged me but seemed to be having a great conversation with each other. I don't plan to return and spend close to $200 for that lack of service.

Saw the other review and was a little surprised. I found better selection here than some of the…read morenearby outdoor stores; possibly because of the size. Their merchandiser chose great clothing styles and all the items I've tried ordering online or via other local retailers, I found here! Also, I want to give a shoutout to the manager. She was super helpful and you could tell you took pride in the store. The team was friendly and it was easy to navigate the store. If you're looking for outdoor gear/supplies, it is worth a stop. It is also connected to Dick's for easy access and had vegan treat options. Check out the local corner near the register for Kennesaw and Georgia specific items.

I visited this store looking for a pair of shoes. The store is very neat and organized. The staff…read moreoffered greetings when I walked in. The store has good sale prices on athletic wear. There is lot parking.

From the owner: Find your perfect fit for work, workouts, and everyday life at your Kennesaw Skechers store!…read moreLocated at 815 Barrett Parkway. Experience podiatrist-certified arch support with Arch Fit technology, exceptional cushioning with Max Cushioning, and effortless hands-free convenience with Hands Free Slip-ins. Browse stylish work shoes featuring slip resistance, waterproofing & more. Explore popular collections for golf, pickleball, basketball, soccer, memory foam, GO WALK, GO RUN. Plus, exciting collaborations with Martha Stewart & Snoop Dogg. From walking shoes, cozy slippers, sandals, athletic footwear, & more, we have all your footwear needs covered. Contact your Skechers store to confirm holiday hours.

Absolute top-notch customer service. Kevin and Zac and all the guys in there Matt, the whole squad…read moreare great people . ‍ incredibly patient and knowledgeable in the equipment, specs, fitting systems. Huge selection of golf clubs. The preowned section always varies but for the most part they have used putters and various clubs to try out and buy. Great value and great location.

The variety, abundance, and friendliness of the team members. I have purchased two set of clubs…read morehere. They will allow you to test them in their indoor golf stimulator. They will also size the clubs for you so you will get a true fit. Only caveat, it can be expensive, after all golf is an expensive sport. However they do have great sales on occasion. You just need to know when and where to look.

Wonderful experience with customer service. They were very helpful and eager to help!!! They have…read morea great selection and exactly what my husband was looking for. Ms. Germaine and Mr. Carl were so very nice and very helpful. We will be back!

Don't be in a hurry you will miss something. Great…read moreselection, wonderful prices and colors you could only dream of. Just wish there were chairs to sit in and wait on your friends . Having alterations on site is a huge plus to me . I will go time and time again.