I have a two year old $100.00 Gift Card and I have been to the store four(4) times to buy some…read moretennis shoes. They either try a "Bait and switch " sales tactic stating when I pick a low cost sales item that they don't have it in my size and try to upsell me on some other item. Because I could not find what I wanted I asked to reverse the transaction and return my $100. The sales clerk called the manager who said they would not cancel the $100 Gift Card. This is not good customer relations as all major and most medium retailers will return an unhappy customer's money.

I came in here a few days and a young man helped me out, his name was Malik. He was so nice and he…read moreseemed new but was willing to learn as much as he could quickly. Gotta love customer service like that!!

I always see advertisements for Academy Sports but I had never visited the store before. The staff…read morewas helpful and the store was neatly organized. They had a lot of clearance sneakers and they sold roller skates too. I also liked that the store opened at 8:00 AM.

Well I've never been to that Academy Sports and Outdoors but I called him on the phone today to see…read moreif they had a size 14 in softball cleat narrow and the young man on the phone said the only size shoe they have there's a nine and a half and softball clean so that kind of threw me for a loop so I guess what they need to do is they need to get bigger sizes for bigger people like me cuz I'm big and tall assessing the softball cleat

I had never been to this special location I was told that it was because their facility had…read moreexperiences. They have Golf practice, climbing wall and a batting cages which no other locations have them Colin, who helped me with my selection for the World Cup was very very nice nice and I had never been to this special location that had experiences. They have Golf practice, climbing wall and a batting cage. Collin who helped me with my selection for the World Cup merchandise was very nice ! I had just a little time before they closed and he was willing to pick what I needed and what size and have everything ready for me all I had to do is pay for it when I got to the cashiers desk. He was accommodating and had asked special permission to have the special merchandise ready for me I was surprised how everything ready so I didn't have to sort through dozens of shirts and not find what I was looking for. It was the easiest shopping ever. I will definitely return to this location!

This is the best sporting goods store IMO. They have a great selection, staff smiles and are…read morefriendly. I like this location. The renovation helped too. Hopefully they'll stay successfully in business-we don't have many options left for in store shopping. The value is always get what you need and pay for it or you get what you pay for! Thanks Ms. Diane for all of your smiles & laughs while shopping. You make any shopping experience great

I went to this local location on Saturday I have spent thousands of dollars in this particular…read morestore while shopping I had to use the restroom and to my surprise it was very very nasty. I would think with all the sales this location brings in they would keep the restrooms more appropriate for customers and clean restrooms more often because there was no way I was using that restroom so I left without purchasing my items because I needed to use restroom. Academy you need to do better as this is unacceptable P.S I noticed I put this Review on the Kennesaw location the accurate location is here in Cartersville, Georgia

Great selection! Too bad it will never get to your home…read more AS+O promised the delivery of a very important item to my house by last Thursday. When it didn't come, I figured it was a simple mistake because "We promise it will be there by Thursday at 1PM, here's an email with tracking info to prove it!" sounds almost identical to "Yeah, we're really not trying to get this to your house by the time your party starts and we are terrible and we hate you." So I figured I might have just heard them wrong. But, nope, the tracking number backed what I thought I heard. So Saturday morning when it still had not arrived, my wife called them. Did they correct the problem? No. What we heard over the phone was an AS+O employee insinuating that it was somehow our fault it had not been delivered-OUR fault for believing the associate who had apparently just straight up lied to us about the delivery time-, no apology, and news that it would be delivered the following Tuesday (today) between 1-6PM, well after the party and birthday for which we had selected and purchased our gift. So, right now it is 6:30 on Tuesday- the very Tuesday during which it was supposed to have been delivered between 1-6PM. I hope AS+O Cartersville owns a DeLorean, because our item is still not here. UPDATE: The ping pong table arrived an hour after this post. The box was ripped wide open from one side to the other. Clearly the integrity of our package had been compromised. We sent it back. Called AS+O, they again tried to explain how their shipping works to me in a condescending manner instead of making things right. We will never (NEVER!) shop here again. Not even if there's a plague and the only cure is a combination of sporting goods and terrible service. Plague me.

This was one of the most unprofessional and humiliating experiences I've ever had. I came in for an…read moreexchange, placed my original items on the counter, I had to do that because the return had to add up to the total since they don't do refunds. While finalizing my purchase, another customer walked off with my bag. I called the store from the parking lot when I realized. The staff admitted they saw it on camera and was going to look for the person in the mall. Called me back and said he couldn't find them. I had to prompt him to ask how they were going rectify it. The "owner " is in the background and says tell her it's your birthday and you need to leave. The young man told me that and that the owner would call back. I asked was he calling me back immediately. He said yes and hung up. Well he never did and he wasn't going to. So I walked in. I met the owner in the store and he met me with aggravation. The owner, instead of offering help, accused me of "pressuring" him just because I needed the situation resolved immediately. I was leaving town for a game which was the whole reason I was there in the first place. It also seemed as though he was insinuating that I wasn't being honest. Telling me they gave me a bag and receipt. Which turn out it was only the new items not the original ones I didn't want to exchange. I remained calm but firm and just asked for basic accountability. Yet he kept tell me I needed to calm down and told me I was threatening him by telling him I was going to have to call the police if this wasn't handled. Sir, that's not a threat. That s what people do when people steal their things !!!! The owner tried to dismiss me, denied the obvious evidence, disregarded his own employee who looked at the footage and called another person to pull up the cameras because he didn't know how. The person over the phone saw the man take the bag. He argued with him saying he did ask that customer and he said "no" as if people don't lie!!!!! Only after the person over the phone doubled down that the bag was indeed taken and described the person did they finally admit the truth. He then asked me what items was I missing and I had to say.... You should start this conversation by offering an apology. No customer should be treated like they're a nuisance, especially when they're the one wronged. I had to witness the owner apologize to other customers about me, as if I was causing a scene when all I wanted was my belongings back. In the end, the footage confirmed exactly what I said all along. If I could have done a refund I would have taken every single item back ! If this store wants loyalty, they need to start by believing their customers and treating people with basic respect. I wouldn't wish this treatment on anyone. I will never spend a dime in this place ever again. I'll drive to Chattanooga to get my Tennessee gear from now on

Connor was great. Where we go for all things UGA! This is where to get all your college gear as…read morewell as the best ATLUTD stuff! Go Dawgs!

The Hiram Academy Sports + Outdoors location has a great buyer and selection of clothes and shoes…read morefor kids. I've gotten lucky a few times with sales. On my last visit, I was lucky enough to experience their 40% off already reduced clearance sale and they had some items for my preteen for his current size & his next size up in styles/brands he likes. I have NEVER gotten such great prices in an Academy store, outside of the occasional clearance shoe. I was also able to use a store coupon for my son's baseball equipment which helped us save an additional 20% off his needs for the spring season. The staff was friendly & patient as I leveraged my coupon at check out and if I had any questions while shopping. I also appreciated their price check scanners to help me verify totals when selecting items. On a previous visit, we were able to score some nice basketball shoes that were reduced as well. With this in mind, I like to come in and browse from time to time because I never know what I will find. Some days we don't find much and others we find great deals. I like this location.

Let me tell you this Hirim store is the worst, the staff is not knowledgeable in anything sports I…read moredon't know why they work at ACADEMY SPORTS. I asked for some assistance on football pads and there was no one who had any knowledge on how the fit should be. Lets just say this is not my first bad experience I really wanted to walk out without the football pads but I drove down there around 9 pm and just wanted to go home. I get to the register I had a gift card from a promo they had and it was virtual so I thought it would be in the app. The cashiers know nothing about the app. I asked for a manager for assistance and everyone just looked dumb or def. Eventually right before they locked the doors I found what I need via the app with no help from the unknowlegable staff. The store is neat so I dont know what they really do there. They need to be doing more. Customer Service sucks.

I am a huge Georgia Bulldogs football fan, so you can imagine how excited and happy I've been since…read morethey dethroned the mighty Alabama Crimson Tide by a score of 33-18 and won the college football national championship on January 10. Even though it's been a month since then, I still feel like I'm dreaming. But the reality is my Dawgs are the champions of college football. Since the victory, I've purchased a banner commemorating Georgia's championship season and another banner for the Atlanta Braves' World Series championship last October. But I bought those from the Fanatics.com website. I only recently found out about The Fans Wear. I discovered it by accident as I was in the Mall at Peachtree Center food court. It's a small sports fan store near the Chick-Fil-A. It's very colorful and well lit on the inside. When I stopped by today (February 11, 2022), there was a television broadcasting the Winter Olympics. You can find just about anything representing the major local sports teams (Atlanta Braves, Atlanta Hawks, Atlanta Falcons, Atlanta United, University of Georgia, Georgia Tech, and Georgia State), from hoodies, banners, collectibles, t-shirts, jackets, hats, book bags, etc., but they also have other teams as well. I was laser focused on finding a commemorative plaque representing Georgia's national championship season. I'd seen some online, but I didn't feel like ordering and waiting for it to come in the mail. The Fans Wear had the exact same plaques that I saw on the Fanatics.com website. A beautiful varsity-style black and white Georgia Bulldogs jacket that I'd never seen before caught my eye, but it cost more than I was willing to spend right then. The prices at this store are a little higher than what I saw on the Fanatics.com website. For instance, the commemorative Georgia plaque I ended up purchasing cost $99.99 there, but on the Fanatics website it just got marked down to $79.99. Still, after taxes and shipping, I probably would've paid the same price ordering it online. I bought a Georgia magnet for my refrigerator that would've cost $7 online but the vendor let me have it for only $5. With taxes, I spent a total of $114.33 for the plaque and magnet. I am pleased with my purchases and plan on coming back soon. The only reason I didn't rate it 5 stars are the prices and the fact that this store doesn't stay open late. Its hours of operation are 10am - 6pm, Monday - Saturday. Like most stores and restaurants in the Mall at Peachtree Center, the majority of their customers are people who work at the many high-rise offices in the area and the tourists staying at the nearby hotels. It's in a convenient location near the Peachtree Center Marta transit station. If you have money to spend and love sports, you'll enjoy it here.

The Fan's Wear Atlanta at Peachtree Center in Atlanta is a great place for all things team and…read moresports apparel. I really like the selection of different items that they have available and they have many unique things that I have not seen in other places. I like how they have everything organized so you can find exactly what you are looking for. The staff here is knowledgeable and willing to take the time to make sure that you are helped.

Stopped by during my post-birthday shopping, and Brian Hall was incredibly helpful. I showed him a…read morecouple pictures and he immediately let me know what was in stock and what wasn't. No guessing games. I ended up purchasing the 9060 Mushroom with Arid Stone. They're a little bulky but comfy and look great with my cozy sweatsuit set. I paid $160 plus tax. Not a bad price point at all imo. I've already gotten my money's worth. Brian even checked the warehouse for the other pair I wanted (sold out too), which I appreciated. Customer service alone makes this location worth visiting and let me add, the old-school music vibe int he store was perfect to start my morning.

I have been a fan of New Balance Shoes for years. I have wanted to stop in to this fine-looking…read morestore every time I pass by. Finally stopped. From the minute I walked in until the second I left, I was never greeted, nodded to, or asked if I might wait a few minutes until someone was free. I had the money burning a hole in my pocket, but after 15 minutes of feeling invisible, I left. I will never return. They had more attire and shoes for men than for women.

Customer service here was great. My son wears a men's 12 but needs a wider shoe the associate…read morehelped me locate the shoes available in store in his size and also placed an online order to be shipped to my house for those shoes I wanted that were not available in store. I got my son 4 pairs of shoes and 4 T-shirts all for around $320 which is a steal for men's shoes in my opinion. I will definitely return to this location in the future for my sons shoe needs as well as recommend them to anyone looking for wide foot friendly shoes

Thursday afternoon visit. Jake, the employee that assisted me knew all of the products, including…read morethe current product (880 v12) I was wearing. He took the time to introduce similar shoe products, measured my feet and fitted into something that felt even better, informed me on discounts. Even took my 'Jake from State Farm' joke in good stride. Walked out with two pairs of shoes and a big smile on my face. Thanks Jake for setting me up with such comfortable footwear. [2026 January]