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Food Lion

4.0 (7 reviews)

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4 years ago

Helpful 5
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12 years ago

Helpful 4
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4 years ago

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8 years ago

Helpful 2
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9 years ago

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10 years ago

Always smiling faces. Almost always have what i want. Ive been to se pretty bad food lions but this one was good!

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10 years ago

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Kroger Marketplace

Kroger Marketplace

3.6(32 reviews)
11.5 mi
•$$

I have had issues with this Kroger location since it opened. I finally just stopped shopping here…read more However, I have continued using the pharmacy. I have been a Kroger pharmacy user for approximately 23-24 years; both in Ohio and here. Everything has always been great and I have only started having problems with the pharmacy personnel here within the last year. I always get my proper medication, but that is not the issue. The problem is the surly, condescending attitude of the young girls who work there. The tone in their voice is one of condescension as if they are doing the customers a favor to give them their medication and take their money. Anything out of the ordinary seems to irritate them. In fact, they just seem irritated all the time. That has been going on for a while but now it has escalated to actual rudeness. Example: because of illness and disability I have been using their prescription delivery system for the last 7 months. Last Saturday I called the store and made arrangements for a delivery on Monday afternoon. (Deliveries must be arranged in the morning of the day prior to the actual delivery and no deliveries are made on Saturday or Sunday. Then, on the delivery day the delivery arrives between 2-6 pm.) The tracking app used by the delivery company is not very good and often it is impossible to track. So, a delivery can be tricky. Anyway, back to this particular time, I realized on Monday morning I had not received any confirmation and could not locate the delivery in the app. I called the store to check on it and spoke to a very nice woman named Ashley. She checked for me and said my medications (There were 5, mostly heart meds. One was nitroglycerin and really needed.) had been bagged up and were sitting there waiting to be picked up that afternoon. Great! At 5:15 pm I realized time was running out and I hadn't heard anything about the delivery. So I called the store again. This is where the customer service problems really got started. A young girl answered ( I won't include her name) and told me the meds hadn't been picked up yet. I said the time was getting short, I needed the meds and would she check to make sure they would be delivered. She said they use an outside company and there was nothing she could do. I explained the seriousness of the heart meds and why I needed them. She said in a - why don't you stop bothering me - voice, "Most people pickup their prescriptions." What????? I remained calm and said I am disabled and unable to drive and must use the delivery. She couldn't have cared less and said, "Maybe they will deliver them tomorrow." Maybe???? I then asked for the manager and first she told me he had left for the day. I asked what time he would be there tomorrow morning and she said he wouldn't. It was like pulling teeth to get information from her. Finally, she said he was taking the week off. I asked who was in charge in his absence and she said, "No one." Well now, that's a definite problem - if it's the truth. Needing the meds and realizing i wasn't able to make that happen that day I told her to just arrange for the delivery for tomorrow. The next day I was telling my neighbor about this situation and he insisted on driving me to the pharmacy drive-thru and we picked up the meds so I could be sure to have them. Then, when I got home, I received a text message from an area code I did not recognize saying, "Hey they told me you picked up the order." It had to be the meds because I hadn't ordered anything else from anywhere else. I didn't bother to respond. However, I am seriously considering calling the Cincinnati HQ and talking about the poor hiring and training practices at this store. What's wrong with people?

Food is always priced well and their options are wonderful. The service is helpful despite the busy…read moreatmosphere.

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Kroger Marketplace
Kroger Marketplace
Kroger Marketplace

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Food Lion - grocery - Updated May 2026

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