On Saturday 24th August, we decided to try the Fontanella Coffee House inside the enormous Tesco's store inRayleigh Essex. What a terrible disappointment..it was 1.30pm and we were quite hungry. After waiting in a queue with a very grubby looking tray for 10 minutes, we were informed from other irritated customers ahead of us, that they had run out of many items on the notice boards on show. How can you possibly runout of Jacket Potatoes when you have an enormous supermarket full of food literally less then a minute away..other items also weren't availablesome irate customers left very upset indeed, how ridiculous.
We asked to speak to the manager, who informed us they only had 1 cook in the kitchen, two staff out front serving and himself. What kind of business are you running here? People want to shop in this enormous store and have the pleasure of having a pleasant lunch there too. Tesco's aren't obviously aware of this awful service:
Under staffed
Very grubby tables, trays and cutlery
LACK of food.
Needless to say, we won't be visiting any of Fontanella coffee houses again, neither will other irate customers that were there that day l can imagine. read more