I have never found the employees at this Pet Supermarket to be particularly friendly. Despite…read moreshopping here occasionally to buy food for my feral cat colonies and rescue cats, I am rarely greeted when I walk into the store. I have walked in many times and observed the employees gathered in conversations opposed to greeting customers. On my most recent visit, a 32-pack of Friskies was displayed with a $19.99 price tag underneath it. When I checked out, it rang up at $26. I pointed out the discrepancy, and instead of addressing it right away, I was left waiting while other customers were checked out. There were two employees present, and it seemed that one could have assisted me while the other continued working the register. Instead, I stood there waiting, unsure what was going to happen. Eventually, the employee who rand me up brought up a 24-pack that apparently matched the advertised price. The whole situation seemed to be an inconvenience for the employees, so I ultimately said, "Never mind." Then, I mentioned that the Pet Supermarket on Richmond, which recently closed, would have simply honored the displayed price. Jennifer responded, "We're not that store." My reply was, "No, you definitely are not." I shop here to buy food for animals that depend on me, and good customer service still matters. Unfortunately, this store consistently feels indifferent toward its customers. Pet Supermarket, you closed the wrong store. Time to hire people who actually look like they enjoy their jobs at a pet store.

I prefer the Penthouse Pet Supermarket which is where you can hire famous glamour models…read more This is interesting because it's a lot different to some of the other pet stores we go to, with a few different product options and surprises, but it is similarly overpriced, much like Petco. I have a lot of cats to feed so I go to a lot of pet stores, overpriced or not. If it was cheaper, I'd come here regularly, just for a little variety. If you are into variety for your babies, and trying different products, would you like coming here. There are good and bad things about it, but because of price I couldn't give it more than three.

### BEWARE ### I hired this company to service my tank yesterday and when I got home, the top brace…read morewas floating in my tank. The service tech said, "that wasn't like that," yet he had just serviced this pristine tank 30 min prior. He called his boss and told them my tank was in amazing shape and that all silicone was in great shape as well (I have a recording of that). I also have him saying that he couldn't fix it right then and there bc he's in salary (but thought it was ok to leave my brace hanging in the water). He said he or someone else would be by to fix it in the morning. I received a text from the boss man saying that if I wanted it fixed, they'd charge me a repair fee AND I had to buy the silicone. Great CS, right? NOT!!! I expressed my dissatisfaction and he then just quit writing - yet charged my CC for the full amount next day. A $30 dollar fix will cost them 100's if not 1,000's in negative PR.

Oh my gosh! So helpful and down to earth -lots of different varieties of fish every week. It's…read moredefinitely worth a little drive. It's in a little non-descript metal building towards the back, but inside are lifetime aquatic hobbyists, prices are reasonable and they will order stuff you want; they have both salt & freshwater creatures.

I cannot say enough amazing things about this Pet Supplies Plus location. Every time I visit, I'm…read moregreeted and helped right away. I love my dog's scruffy gremlin look but I decided to get her looking prim and proper for the holidays. It was her very first time, and she was trembling. Rosalind took the time to talk me through how she would start slowly with Jackie and follow her lead. She spoke about her like she was a real baby, which instantly made me feel at ease! A few hours later, Rosalind texted me to let me know Jackie did amazing and was ready for pick up. When I arrived, Jackie wasn't shaking at all. she was playful and happy, and I knew she had been treated with so much care. Her haircut was adorable, and she smelled AMAZING thanks to Rosalind's special scent blend! I will always support this location. They truly go above and beyond!

The staff was wonderful, especially Piper. She went above and beyond to help me get my Husky mix…read moreinto the dog wash. My dog can be fearful and reactive, but Piper was incredibly patient, calm, and kind throughout the entire process. Her compassion and willingness to help made what could have been a stressful experience so much easier. Outstanding customer service--thank you, Piper, and thank you to the entire team!

Had a wonderful experience shopping here. I was looking for some training treats for my precious…read morepup and I found a variety of treats here. There were also small dog toys on clearance throughout the store, and I picked up a few to surprise my pup on the next upcoming holidays (have to hide it from her!!). The plush dog toys were so small but cute, and my pup loves the smaller dog toys. I ended up also picking up a Plato Dog's Salmon Treat and a Etta says Dog Treat Yummy Stick. There were a lot of other specials like buy one get one 50% off as well. Will have to drop by to see what other things I can find! Glad I got to visit this store. I'm a fan!

I love supporting local businesses. Staff is friendly & helpful. I had to dogs groomed there…read more Shawntell did the grooming. She did a great job!

Animals in dirty, small and rusted enclosures and a lot of them looked sick and depressed.read more

Fantastic place. Answers the phone quickly and very knowledgeable about their stock. they also have…read morea large selection of aquarium equipment, especially if you are just getting started. they even offer to set up the equipment for you. My new turtle friend is settling in nicely at home and I really could not ask for a healthier little guy. Next time I'm in the market for friend for my little guy I am definitely coming back!

Very cute birds and mice , guinea pigs, and hamsters and big variety of fish and small amount of…read moreturtles. The employees were nice and theirs also a big section of pet home accessories

Friendly customer service. Ive gotten fish here before and they have never been sick. Amazing…read moreselection on fish. They have rocks for aquascaping and even chicken deed that you can buy by the pound instead of a big comercial bag. Great atmosphere.

Smells bad. Reptiles have no lights. Very messy. Went to four pet stores in a day and it was by far…read morethe worst one

Lots of LARGE organisms. Ample parking & they're quite knowledgeable. Prices are in line with other…read moreaquatic stores- some things reasonable, some over priced. They do have some unusual organism and many JUMBO specimens. They also have aquatic supplies such as decor, backgrounds, treatments, food, filters, etc. Worth a pop in if you're in the market.

I fee like the name doesn't do this place justice because you think "supermarket" and think Walmart…read moreor something like that. It's definitely a huge store, but much homier than some of your traditional pet stores. I used to shop at Petsmart because they offered a coupon book of freebies when I first adopted my cat. I didn't even know places like Pet Supermarket existed! They are always running promotions on different items throughout the store and even sent some of the neighborhood customers $5 off coupons (no minimum purchase) to use for June through August. I popped in to buy my kitty some more food and saw that the usual brand I get was $3 off, so that combined with my $5 coupon was a great deal. I was scambling to tear off June's coupon, but the cashier chuckled and said I could keep it because they were meant to be reused. My cat has to eat the "fancy" stuff because she's allergic to basically everything, but they stock every single brand you could think of. And it's not just the expensive brands that have the deals. The last time I went, the Purina Tidy Cats litter was $1 off and offered a free bag of treats! My absolute favorite part about this store is that there are adoptable kittens that the employees encourage you to play with. You're welcome to pop open the latch and cuddle the kitties for as long as you'd like. They're from Houston Pets Alive, which is a no-kill shelter and adoption fees are only $50. The cats are positioned right next to the adoptable birds, rabbits, and hamsters, so there's plenty to keep them interested until you come visit!

Went there for the first time - a lot of supplies here and I could see that I would have difficulty…read morefinding the particular dog food that I sought - aisles of dog food. It was for a local dog shelter in need. I bought out their supply of this particular food - 3 bags plus a neighbor's bag of another type of dog food. The employee who assisted me to select the dog food then walked me to the checkout counter. After paying, the checkout person then assisted me to my car using a dolly (it was over 100 lbs of dog food). Above and beyond - He offered - I didn't ask for the assistance. Both employees were very helpful. A photo of the dog food delivered to the shelter - not necessarily relevant, but just to let the reader know that I did deliver the contribution.

Was a first timer and was same too easily schedule my dog. They cut her nails very well and she…read moresmelled amazing after!

The owner and the staff are awesome! My cane corso is in wonderful hands!!The grooming greatread more

5 stars because I said so. Joke aside solid place for the stuff petco/petsmart "may" not have…read more Let's get real, if you want to risk it, go ahead and buy fish from big commercial pet stores. If you want live stock that doesn't die in the bag before you even make it home, come the the warehouse. Tell them Cye sent you so I can guilt them into more discounts than I already get lol. Life to date fish balance- 37,570$

Updating my prior review. A bunch of the fish I got died…read moreover time, a few weeks after I put them in my tanks. They had some sort of bacterial infection. Not sure what was going on, but it could have been a problem with the new fish, as none of my fish got sick. I will likely still get fish there as they have a great selection, but will definitely quarantine them first, and may treat them prophylactically. Which may not be a bad idea wherever you get your fish from.