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The folks at this business are so, so helpful and kind. A very caring business which is a rarity in this workd

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Review Highlights - Folio

Besides a store for any party stuff and gifts we did my daughter's wedding invitation with Alex, the owner!

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Hudson Grace

Hudson Grace

(13 reviews)

I stepped into Hudson Grace to check it out since I just eaten at a nearby eatery. They are located…read morein Larkspur, CA, in the Marin Country Mart. I was in the area being a tourist for a few days. This was my first ever experience in a Hudson Grace. But I am not apt to drop in again though. It is a home decor and kitchenware boutique & floral shop. They have a small greenhouse with an outdoor stand outside their shop. The shop is also small with a compact inventory of dinner ware, glasses, kitchenware, and home decor. The price points were not inexpensive but also not outrageously priced. The merchandise is beautiful as well as the fresh flowers. However I was not impressed with the customer service. There were two associates but their attention was all towards a regular customer. I stayed long enough to walk about the tiny shop. Not a word from them to me or the Hubs. We left soon after.

This place has pretty flowers and pretty already made arrangements so I assumed if I picked out…read moreflowers they could fill out the rest of the arrangement and make it pretty. Boy was I wrong! What started off with pretty orange ranunculus turned into something that looked like it was purchased at a drugstore. The use of the spray roses made the flowers go from something chic and in season to something cheap looking. Before she started the arrangement she showed me a few suggested additions which all were a million times better than the hideous spray roses. If she could not do something nice for the budget I would have been much happier just walking away with the ranunculus.

Lunaria - Store Nov 2014

Lunaria

(13 reviews)

I went into this store because I am replacing EVERY SINGLE light fixture in a house I just…read morepurchased. I used to live in this neighborhood so was very familiar with the location of this store even though I had never been inside. I decided that I wanted to "shop local" vs purchasing everything online. I have my new kitchen and bathroom designed, the electricians are coming and I am ready to make my selections. I take time from my day to drive over to this place in my old neighborhood. When I arrived, there was another client ahead of me. That was no problem. I wasn't in a hurry as I had set this time aside for this purpose. I was looking around the room and the woman working there asked me what I needed and when I told her, "a lot of lighting" she let me know that she wouldn't be available to help me for 20 minutes or so. I said, that's fine I can wait. Then she asked me if I had made a list of what I needed and what purpose/function I expected from each light fixture. Ummmm. I have a list in my head. I haven't written down a list. I am not a list making type of person but I know my spaces. Then she tells me I need to go home and make a list and come back when I have it because otherwise, I am going to "fall in love" with items out of my budget. Huh?? I was so confused! She had no idea what my budget was. She literally sent thousands of dollars in unsolicited business out the door. This place must not need new clients. That's ok. There are plenty of places that will happily take my money. I walked into an appliance store today and they were thrilled to show me their inventory and assist me in my purchases. It was a stark contrast to my experience at Lunaria. EDIT: To respond to the response. You are not being truthful with what happened. NEVER did you infer that I step out for coffee and come back. I WAS the person who asked for catalogs to look through while waiting and you specifically told me that would be a waste of time without a list. Even your client seemed to pick up on the fact that you were about to lose a customer and she then said, "Here, here are some catalogs if you would like to view them." and that is when I said, "She just said that would be a waste of time and is not her process." If you're going to tell the story, please be honest about what occurred. Super frustrating experience considering I set time aside to come view some lighting and even was very clear that I was in no hurry and didn't mind waiting for you to finish. You made it obvious, you didn't want to speak to me unless I had a list of lighting with what I expected each light to achieve. Those were almost your EXACT words. Not mine. 2nd EDIT: I just saw in your biz description, "Appointments are recommended." This says it all. You could have simply told me, "I would love to help you but it sounds like you have a big project that will be time consuming and I will need you to schedule an appointment. In the meantime, it would be helpful for my process if you make a list..." That would have been much more productive instead of coming across as dismissive and patronizing. As for misrepresenting what occurred, there really is no excuse for that.

If I could give this business 10 stars I would. In October I made an appointment and met with Alia…read moreto discuss replacement of three old lighting fixtures in my home. She listened carefully and presented options within my budget. When the fixtures arrived, and the vendor failed to include a part, Alia intervened quickly, and the vendor shipped the missing part. When the vendor failed to specify the right bulb for the chandelier that I bought, Alia intervened, contacted the vendor about the omission, and bought the correct bulb from a local store. Her husband delivered the correct bulbs in the rain to expedite installation. Alia embodies Retail at Its Best and has the expertise, patience and experience to find the right fixtures for your space. I recommend her and her business highly.

Design Within Reach

Design Within Reach

(16 reviews)

I can go on Amazon.com today, buy a 100 pound lawnmower and more than likely get it delivered to my…read moredoor tomorrow. Went to DWR to buy an Eames table. Not only would I need to use my child's college fund to buy it, but they say it will take 13-14 weeks to deliver it (plus shipping) because it's in another warehouse. Decided to buy a small Panton lamp as that's "easy" to get. Three weeks later, checked online to see shipping status, and it has yet to be fulfilled (sitting in warehouse). Called DWR and they say it may be another 2-3 weeks to ship. For the cost of shipping alone on this small 2 pound lamp, I could ship myself via UPS across the country to the warehouse and pick it up. What company on the planet still operates like this? It's no longer 1987.

First, I like to say I was hesitant to come to the Larkspur DWR because of some of the recent…read morenegative reviews mainly focused on customer service. But I prefer seeing for myself to justify writing a review and I have to say that my customer service experience at the Larkspur location was superb! I was helped by Tom, the Studio Account Executive. I was walking around the studio space for a few minutes and Tom walked up to me and asked if I had any questions. I was looking at the Eames lounge chair and he helped me answer all of my questions on size of chair and finish. He was very patient with me and pulled out a variety of leather samples to show me and talked about what size chair that works for me. Having actual floor samples helped me understand what worked and what didn't. Tom was extremely helpful in my case. I highly recommend you see for yourself. Customer service was friendly and far from the negative reviews. I do have to say that the negative reviews were directed at a specific person who was not there when I visited.

Folio - stationery - Updated May 2026

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