We always get our PlayStation cleaned before Gamers For Giving, and the place we always go to…read moreclosed in the last year. So we decided to try this place. We dropped off our PlayStation 5 for a simple cleaning (no repairs) on a Monday. On Wednesday we called to see if it was ready, they said not yet. We called Friday to see if it was ready. They said try again on Monday. We called the following Monday (one week after drop off) and they said try again tomorrow. We ended up just going and picking it up without any cleaning service done to it. This is not somewhere I would recommend if you're looking for quick service. I do appreciate that they are a pay-after service. My husband also shared the folks that work there were at least nice.

I found them to be knowledgeable and professional in all respects. Diagnostics were free, price…read morewas very reasonable and they went the extra step to clean up my wife's computer which was badly in need of help and did not add cost to the original estimate. I will bring my computers to them whenever they need work and highly recommend them to anyone!

Mr. Garrick Smith supported our College with promoting the Cybersecurity Club and also our Welcome…read moreWeek. He did an excellent job!! Looking forward to developing a partnership.

Avoid this Place. Came in for a easy data transfer but the…read moreguy upfront is straight up rude and then on top of that he wanted to take all day for the service. I said No Thanks going some where else. Went to Micro Computers, got it done within 2 hours

My wife had trouble with her laptop and he fixed it and now it works great. It's better than buying…read morea new one.

Great place nice employees. Quick service. My laptop locked up and repaired on site while I waitedread more

I have been dealing with this company for many years. NOT one complaint. Great service. Ask for…read moreCraig

Sam--- the computer tech was awesome. Make sure that you consult with a person, that knows what he…read moreor she is talking about. The two previous computer stores I went to, [ before speaking with Sam at SCO ]------- BOTH concluded that my laptop problem was a motherboard issue. Sam seized upon the fact, that the conclusion above was incorrect. My laptop problem was a software issue. Thusly, very inexpensive to fix my laptop issue. Thank You again Sam !

PC Pros Onsite has been challenged to solve a multitude of problems from my household be it…read morecleaning out the sand from two trips to Iraq, to increasing storage and speed, as well as remediating issues to keep me up and running. They are prompt, professional, affordable and provide lay person explanation to work suggested and or completed. Never hesitate to have them assist you at your home or business. They are at your finger tips ready to assist. David Scott

Fast, friendly, and don't know the meaning of the word quit. They solved a complicated challenge in…read moreminimum time. Highly recommend and worth the drive.

A number of Downriver tech support businesses are incredibly dishonest; I've gone to a few…read more(including one which stole our new, authentic powercords and replaced with an off-brand, chewed up one they said was ours and put bloatware on our PC!), but I was incredibly relieved to have run into this one. I did a dumb thing that I knew was a dumb thing and my PC suffered for my transgression. I called them because a different place I was originally going to call didn't answer and I'm really glad this one did. First and foremost this is FEMALE FRIENDLY which seems like a silly thing to highlight, but based on the other places I've been to, you either get creeps or people who talk down to you. They didn't here and were both kind and professional, a rarity in any business. Secondly, they ran me through some things I could do on my own for no charge. Let me reiterate this, an employee of this business, for no charge, offered me a solution that their business specialized in. This is above and beyond and again, for free. This is as honest and considerate as it gets, especially in a field where people tend to take advantage of those who know less than they do. If you're looking for somewhere that actually is honest and affordable (I was given a quote for the issue and it's cheaper than other places -- especially if you take advantage of the coupon they have on Yelp!), this is the place to go in my vast experience dealing with family members and their messy PCs. The issue I have goes further than what I had initially thought, so I'll be taking it in to them and reporting back but in the meantime, in terms of actually dealing with a variety of Downriver PC businesses (for phones, gaming systems, and PCs), this was definitely the least painful experience I've ever had, including using Best Buy's Geek Squad for a family member. The experience was pleasant enough that I felt hopeful and am willing to write this much on Yelp over it. :)

I can't say enough about Doug. After receiving a non-working gaming PC on Christmas morning, he was…read moreable to quickly fix and put the biggest smile on a 13 year old boys face. Doug came into the office to help me out and even followed up to make sure it was still working once I got it home. What incredible service! I would recommend this company to anyone.

Great professional service. Had 2 laptops repaired. Surprisingly fast service. Told 1 week, was…read moreready in 2 days. No problems with any computer functions or effective, efficient operation.

Everybody needs a computer guy that they trust-- and this is the place!…read more Ray and Maureen are dedicated, experienced, conscientious and fair. I stumbled upon this place a year ago when my parents referred me somewhere else in the vicinity -- and I went here by accident, and it turned out to be a godsend for all of us! Ray (the computer wizard of Oz behind the curtain) has been into computers since he was 9 years old. This little shop has been in Royal Oak for 25 years. Maureen handles the customer service with joy and energy and attention to detail. (she adores her family too, which you'll notice immediately upon entering! ) I've taken my personal laptop here for a new battery... to make sure that everything was backing up to the external hard drive... and to see why the fan was always whirring noisily.... Maureen keeps me updated on timing and status if it takes more than a couple days -- they're busy, which is a great sign! My laptop Is always returned to me running better than ever with all the reassurance that I need to hear and at a delightfully reasonable price. Maureen and Ray go the extra mile to do the little maintenance things that help your computer live a long and healthy life, like cleaning out the dust, etc.. So thankful for them! Highly recommend !

The team caught some red flags and immediately resolved the issues, remotely. Jonathan gave me…read moredetails to what he was doing, answered all my questions and he was careful to be sure all my applications worked before he disconnected. He actually made my login easier to remember and get into. I appreciate the Concise Team.

I been a customer for a couple years now and am admittedly computer challenged. Jason worked last…read moreweek to identify and fix an issue with reaching several common websites which turned out to be a DNS issue created by my Comcast modem. I received a call back within an hour of leaving my message and Jason got right on it. Jason was able to download a new, very reasonably priced, virus/malware program which will send him reports. Jason followed up and even dealt with evil Comcast, which is clearly above and beyond good service. Concise is truly as good as it gets!