Hello,
I would like to express something that I witnessed and go off of Sarah O review.
Fly Hight keeps blocking/deleting reviews, especially on Google EVEN MINE.
I got sent a Facebook post and was asked if this was the family I was talking about at the party. Me and my family were there (Fly High) on 9/16/23.
I looked at the post and then went back and forth from that and Google to make sure. Sure enough, it's the family. I have been debating if I should post what I saw and heard, but after seeing the post on Facebook and the updates and what is happening on Google. I decided I should share what a customer/bystander witnessed.
Hopefully, this review doesn't get taken down like the husbands and mine and others did on Google by Fly High.
In my opinion, it seems like they are trying to hide the truth.
As my family and I walked into, Fly High. I did see the family, and I'm assuming the party guest. As we walked by, we did notice they were talking to one employee, and there was no cussing, yelling, or anything alarming. The only thing that I heard was that we had confirmation for our reservation. I didn't think anything of it at that time, and we continued to go upstairs to get checked in for the party that we were invited to.
I was with my kid, and we were playing/bouncing. I then was asked by my kid if we could go upstairs to the obstacle course (I think that's what it's called) and try it out. I said "sure let's go." I stated, walking towards the back of the building where there are stairs that go up to the second floor. I was ahead of my kid (due to playing/bouncing as we were heading that direction). As I was going up the stairs, I looked towards my left, and I saw that family that was down in the lobby. Somewhere sitting and somewhere standing (things looked normal). I turned around to see where my kid was, and as I did that. I hear a voice really loudly, saying, "You called me a f.. b.... you need to leave. " I then looked to my right and saw a young lady and young gentleman walking up to them (pretty fastly) cussing and yelling at them. I had no idea what was going on but thought to myself if those were employees that is really unprofessional.
I then started walking down the stairs and grabbed my kid, and said, "Let's go." I didn't want my kid to see that, but unfortunately, my kid heard yelling. My kid did ask what was going on, I said, "I don't know, let's go the other way to get to the obstacle course." As we made our way to the stairs towards the front. The yelling stopped. I was like, okay then. Let's keep moving. As we were walking up the stairs almost to the top, I looked towards my left, and I saw that young lady and young gentleman again walking kinda slow and talking. As we are making our way to the platform entrance to the obstacle course. I can hear them making rude comments and talking rudely about that family. I was shocked to even hear such things coming out of their mouths and not even doing that in private away from other customers. They kept talking and walking until I didn't see them anymore. I went back downstairs to meet my kid, and then we met back up with our party. Our friends asked if we heard that ruckus, I told them yes, and we walked up on it. I told them what I saw and heard and then I told them that I heard and saw two employees talking really bad about that family with no care in the world as to who was around them, and I was appalled at what they were saying.
We finished up the party with our friends, and the kids had a good time besides hearing all of that.
In my opinion, I don't think I want to go back or have my friends and family go there because if employees have no care in the world to say rude things about a family in front of other customers. How do I know that if we had a problem that we would be talked about like that. I feel that was very unprofessional, and my family and I felt bad for that family.
Like I stated before, I was not sure if I wanted to write this. But as I'm seeing things. I felt I should share what I saw and heard as a customer.
I looked through the reviews on Google and replies even from Fly High, they have changed their replies and also blocking reviews. I find that odd.
I'll add some photos I got off of the Facebook post, of some of what's been going on.
Thank you for your time, God bless!
10/10/23 reply
Good morning Jordan, It's nice to see a reply and not a block or delete.
First of all. Me and my family don't know this family. Was just a customer there for a party that witnessed and heard some of what went down. From what I have seen and heard from others/that family in their replies. In my opinion, doesn't seem like you all did anything or did the right thing and continuing to not.
Secondly, I don't think it's right to add that personal info about discounts and not good enough. I will say, when I saw the family upstairs there was nothing set up. I guess we ALL will see if you make it up to them.
God bless read more