They have nearly everything you need. This is always my go to hardware store and I love that I…read morerarely have to go to chain hardware stores. The staff wears masks, is friendly and offers help in a non pushy way. There is a plexiglass shield and hand sanitizer at the cash register, the same place they cut keys. I am constantly surprised at the vast array of products they manage to stock. Check it out ! Love this mom & pop style hardware shop adding to the charm on Main St at the Manchester road race starting line. This place is significantly larger than it appears from the front with parking and entrances on main st. and out back. The selection of products is far more than I've expected and ranges from paint to key cutting to lawn care tsalt to any kind of hardware you need. I always hit this place up when I can and can usually avoid home depot and Lowe's. Prices are very comparable too. Love supporting a local business when I can. :)

The guy that was working at the front desk here was so nice and provided great service. I came in…read moreto get some spider spray to get rid of a very scary spider on my car. He came outside and took care of it for me. So nice! Definitely stop in here!

Love this place Exceptional service from a local small…read morehardware store that had everything you need !

Bob at the counter helped us with everything we needed. Made suggestions, was kind and spent time…read moreshowing us options. Had everything needed in stock. Reminded me how awful Lowe's and Home Depot are. Keep this place in business.

A good selection despite their size, and very helpful staff. The prices are generally pretty good,…read moreand you can usually find what you need.

They have everything and know everything! I could stop there. So helpful, and easy to get help…read moreunlike the big box stores (especially Lowe's- HD slightly better). Quick in and out and I'm NEVER disappointed when I shop here. I get better service and a better experience PLUS I am supporting a local business. Love Petersen's and have been loyal for years, just late with this review . I'd give 6 Stars if I could!!!!

I went to get a propane refilled. I paid ahead in the store then I drove around back to the filling…read morestation. A young man in his mid teens met me. He filled the tanked only took a little over 2 gallons. I was surprised too because I thought it was empty. So I asked him do I get the difference. He said he didn't know so someone else came down and said sorry we charge fix price per fill. Bring it when it's empty he said. For $10 bucks, you wanna lose business go ahead then spend 5 times more in advertising to attract a customer. Sometimes it's not about the money, it's about how you make your customer feel. I go elsewhere now where I pay by the gallons.

These guys are the absolute best! Regardless of what you need, they treat every customer with the…read moreutmost respect and professionalism. The staff is not only helpful, but also extremely knowledgeable. This month I've bought a tank of propane, garden tools, emergency plumbing supplies, and random nuts and bolts, and I'm in and out of the store in minutes. I can't recommend this local business highly enough.

I'm mad at myself for driving past this little hardware store for years just to go to the big…read moreorange store down the street. Shame on me! The staff here is friendly, helpful, and incredibly patient. I was definitely not the most sane paint customer, and they still helped me happily and without making me feel like a complete disaster. I really love the hometown feel of this place. It's exactly the kind of local business I want to support, and I'll be shopping here as often as I can from now on.

A very nice store. Helpful staff. All kinds of items to choose from. Instead of having to run into…read morea big box store, it's convenient without having to get lost in a big box store. And if you need help there is someone there to help you. The store is well lit and customer friendly. The checkout is fast and convenient.

First of all... Richard in appliances in Manchester is great! Knowledgeable, friendly, and…read moreprovided us with many 'tips'. He was the reason we decided to purchase the refrigerator here. HOWEVER... delivery was scheduled... the driver called at 11:45 to tell us they would be there in 20 minutes. At 12:00 I received a text stating "they could not complete our delivery" and someone would call to reschedule. WHAT?? Well apparently, due to a storm, there was a tree down on a street in our neighborhood (not ours) and the drivers chose not to detour the ONE MINUTE it would have taken them to go around the block. They just called 15 minutes earlier... they couldn't call me back??? I immediately called the delivery number they gave me and was told the drivers could NOT turn around, and the next delivery date was several days out. I went above and beyond to prepare for this delivery... even putting the old refrigerator right by the door for them. The drivers must be in the business of losing money for the company... after this debacle we immediately cancelled the order and purchased elsewhere.

Incompetent overnight team. The turnover is too high to have people who reliably pack your skids as…read moreyou would expect them. Delivery is turning into a real problem. They call you with an automated call, which is supppse to give you half an hour to be on site, and then they might come as quickly as 10 instead and will insist the customer handle it and push to let them drop the skid somewhere undesirable... and when they say curbside, they mean "Bottom of the driveway" and if you aren't here fast enough too bad, enjoy hand bombing stuff an extra time in 90 degree weather. The staff is vigilante, ready to defend the errors that their drivers or staff make. They will try to make you feel like you don't know there policy and procedures well enough, even when you have been going to them for years. Not only will you still be super mad by the time the conversation is over, but nothing will be rectified and they will keep making mistakes and putting the blame on the customer.

This location is great, and they provide great prices, and a variety of options. My only issue with…read morethis location is that the lines are so slow. It feels like there's never enough staff to ring you out, every time I go I wait about 10 to 15 minutes on the line.

Great selection, friendly and helpful staff, unbeatable prices, and reasonable quality. Some of the…read morestuff they sell is cheap in both price and quality, but they are labeled as such. If you beat on those day after day, they will probably break. But for a homeowner how needs to use a tool a few times a year, that's perfect. They sell higher-quality options, which will hold up to heavy use and abuse much better. Those are still less expensive that almost anything else, and they are much higher quality. Know what level of quality you need, and you'll do quite well here.

One of my favorite "best kept secrets." I recently bought a home and decided to remodel the kitchen…read moreand bathroom before moving in. After searching around the big box stores, I stumbled upon Grossman's. In one day, I picked up all my kitchen cabinets, countertops, bathroom vanities, and other items such as sink faucets for under $3,000. Grossman's specializes in close outs and has a little less selection than the big box stores, but still has tons to offer. They have flooring, doors, windows, bathroom vanities, tubs, toilets, kitchen cabinets, countertops, and a ton more. The staff is very knowledgeable and friendly and will help you with any questions you may have. One of my cabinets arrived with a scratch, and the manager quickly ordered a replacement for me and gave me his store email so I could contact him as needed for my cabinet install. Overall great quality store and friendly staff that are willing to help. Check it out if you're tired of the big box selection.

Great location and friendly staff, and One employee that…read morehas exceeded expectations and that should be training all new employees is the young man named "Josh" - More than once, Josh has been the only person that has helped us cut some wood. Even though, majority of employees should be trained on the wood cutting machine - "Josh" is the only that responds to call for assistance by us and several other customers. And our one suggestion is that they need an easier way for customers to locate help/ or call from the aisles when needing help. And employees need to be evaluated on how often they respond and satisfactorily help customers in need.

Putman Blvd., Glastonbury/East Hartford CT Home Depot. Terrible check out. Staff in check out line…read moredidn't know what they were doing and just standing there. The lines didn't move. Large wood strips and dry wall customer blocking the whole line had a few items and the employer couldn't check them out, didn't know what she was doing. The bar codes were plain and simple. It's unsafe and a fire hazard to have large items blocking the isles when the isle is not wide enough to hold it and let customers get through.They are blocking the exit. On the other side was a couple with a small dog and the another employee kept petting the dog and it was jumping on her and the staff is more interested in the dog than in doing their job. Who is the responsible for the dog, the store or the dog owner. The employee was giving more attention to the dog instead of making sure the customers were being taken care of. Clueless staff. The lines are too close when you are trying to check out large items. No supervisor. This was after 7:00 PM at night. Maybe the day staff is more competent. Add more self check out lines because what you have a customer gets boxed in or have a self check out for large items only. Didn't seem like any of the staff knew what they were doing.

Creepy privacy policy. It's no wonder they have signs posted warning about their (anti)privacy…read morepractices. Facial recognition, tracking of what isles you enter, logging of what products you check out with, license plate readers, and more. Yikes. I guess I'll just go to Ace. A few of their staff members are quite friendly and helpful, but it just isn't worth it anymore.

Purchased new flooring from Lowe's in Manchester. Leon in the flooring department was very patient…read moreand helpful. Answered multiple questions for us, made adjustments to our quote as requested and helped us get the best value using all our discounts and promotions, despite the computer system issues. His Manager, Chris also assisted and co-worker Maddie