I'm mad at myself for driving past this little hardware store for years just to go to the big…read moreorange store down the street. Shame on me! The staff here is friendly, helpful, and incredibly patient. I was definitely not the most sane paint customer, and they still helped me happily and without making me feel like a complete disaster. I really love the hometown feel of this place. It's exactly the kind of local business I want to support, and I'll be shopping here as often as I can from now on.

A very nice store. Helpful staff. All kinds of items to choose from. Instead of having to run into…read morea big box store, it's convenient without having to get lost in a big box store. And if you need help there is someone there to help you. The store is well lit and customer friendly. The checkout is fast and convenient.

Great location and friendly staff, and One employee that…read morehas exceeded expectations and that should be training all new employees is the young man named "Josh" - More than once, Josh has been the only person that has helped us cut some wood. Even though, majority of employees should be trained on the wood cutting machine - "Josh" is the only that responds to call for assistance by us and several other customers. And our one suggestion is that they need an easier way for customers to locate help/ or call from the aisles when needing help. And employees need to be evaluated on how often they respond and satisfactorily help customers in need.

Putman Blvd., Glastonbury/East Hartford CT Home Depot. Terrible check out. Staff in check out line…read moredidn't know what they were doing and just standing there. The lines didn't move. Large wood strips and dry wall customer blocking the whole line had a few items and the employer couldn't check them out, didn't know what she was doing. The bar codes were plain and simple. It's unsafe and a fire hazard to have large items blocking the isles when the isle is not wide enough to hold it and let customers get through.They are blocking the exit. On the other side was a couple with a small dog and the another employee kept petting the dog and it was jumping on her and the staff is more interested in the dog than in doing their job. Who is the responsible for the dog, the store or the dog owner. The employee was giving more attention to the dog instead of making sure the customers were being taken care of. Clueless staff. The lines are too close when you are trying to check out large items. No supervisor. This was after 7:00 PM at night. Maybe the day staff is more competent. Add more self check out lines because what you have a customer gets boxed in or have a self check out for large items only. Didn't seem like any of the staff knew what they were doing.

Great place to shop. Great Store, If you have a concern, ask for Joe. He will help you. Nothing…read moreis impossible. See you soon.

This wonderful old-school hardware store is close to my office. I like the fact that it's small and…read morefull-service. The owner and his employees are always here to help you. Big box stores leave me basically on my own. Their employees seem to sense when you need help and run away. I'm older and love full-service stores like this that remind me of a different time, before independent hardware outlets started to die off. (Remember full service pharmacies, too?!) Brace yourself for some little points that some may find annoying: the inventory is organized with no rhyme nor reason (that's why it's good to ask). For example, I recently was looking for ant traps. There is a display with mousetraps and traps/repellants for spiders, wasps and roaches. No ants. I turned around and was going for help and there, at the end of an aisle six feet away from the rest of the pest supplies, was a good variety of ant mitigation products (don't buy the little Raid traps, they were useless - I upgraded to a costly, elaborate alternative and it rid us of ants in our summer kitchen.) Finally, the owner has a lot on his plate. He can be abrupt - on the verge of grouchy. But he has a good heart and is never malicious. Just grouchy. The employees can be brief with words and cheerless, but they'll get you what you need and get you on your way rapidly. After all these caveats, a "plus:" they carry many of the latest items - you'll find stuff like the latest laser measuring tool, the hot colors in paint, LED lighting equipment including dimmers, and metric screws, nuts and bolts. Try them. If you like walking around an old-school Hardware "emporium," this is the place for you!

Always find something to buy here. They have a bunch of different things here. To name some…read morehousehold items, toys ,games, books, food , rugs , electronics and appliances.

I bought a candle their recently & it exploded. I wouldn't recommend buying any candles there.read more

If I could give these guys no stars, I would. I am a small business owner opening a new store. I…read moream GCing the project (I have reasonable experience in residential) but not commercial and I have a very skilled carpenter for installation. The store has 4 interior doors that we would like to be metal. I explained to the gentlemen what I was looking to do. I had the door width and height, swing and that we wanted them to be metal. He asked me if I was a contractor, which I responded no. Every question I asked, such as, is the door depth inclusive of framing and sheetrock for metal doors, I was met with some snide comment about how a contractor would know this answer. I asked what other information he would require so I could come back with the complete information he was requesting. At lighting speed he rattled off about a half dozen things. I asked if I was bothering him and he said he usually works with contractors who know this information. I said will you only sell to contractors, his answer was no, but they know all the information he is looking for. So rude, so condesending. Off to Tull Brothers.

We purchased an older home and had a lock for the front door that looked like it was from the…read more1800s. I called a friend who suggested that we dismantle the innards of it and take it down to Builders hardware to see if they could change out the locking mechanism. That they did and rather quickly, even filing down some areas of the new one to ensure a perfect fit. These guys are awesome!!!

Bought nearly 40 replacement vinyl Crystal windows from them. Forgot to save the energy rating on…read morethe windows for tax purposes. Asked them if they could take a picture of one and send it to me...they refused...and the higher I went the less cooperation I got, so I am screwed out of my energy rebate by this dispicable place.

Don't buy appliances there, they sell junk! Got a…read morerefrigerator with no meat draw, dented door that they never replaced, & wire, not glass shelves for CRT energy conservation program. They don't stand behind what they sell!

Best shop in the area to buy Benjamin Moore paint! We were specifically looking for the Aura…read moreBathroom line when we redid our bathroom a few months back and knew to come here. They didn't push or try to upsell anything to us, I think they could tell we knew what we wanted. Picked out a couple swatches and ended up going with the Paper Doll color. Process was quick and easy!

I've used this paint store several times now and they have a great selection of paint supplies as…read morewell as window treatment options. The staff is knowledgeable and resourceful even when it comes to ordering items they don't normally carry. Wether you need specialty wallpaper or creating a special paint project and need the ritgh tools, check out this store first.

One of my favorite "best kept secrets." I recently bought a home and decided to remodel the kitchen…read moreand bathroom before moving in. After searching around the big box stores, I stumbled upon Grossman's. In one day, I picked up all my kitchen cabinets, countertops, bathroom vanities, and other items such as sink faucets for under $3,000. Grossman's specializes in close outs and has a little less selection than the big box stores, but still has tons to offer. They have flooring, doors, windows, bathroom vanities, tubs, toilets, kitchen cabinets, countertops, and a ton more. The staff is very knowledgeable and friendly and will help you with any questions you may have. One of my cabinets arrived with a scratch, and the manager quickly ordered a replacement for me and gave me his store email so I could contact him as needed for my cabinet install. Overall great quality store and friendly staff that are willing to help. Check it out if you're tired of the big box selection.