Being from Windsor it is great to have the ace hardware in town and I hope they never leave. I…read morehave to say all the workers are great and always are ready to help especially this young man Aiden, every time he is there he makes every effort to help me and always takes care of me he is such a nice young man. The only negative thing I have to say is I wish they would invest some money in this store and make it a little more appealing and fix the horrible flooring etc. but like I said love having this place in town!

My husband shops there all the time. Enjoys their courtesy, help and service. He has been shopping…read morethere for years!

A good selection despite their size, and very helpful staff. The prices are generally pretty good,…read moreand you can usually find what you need.

They have everything and know everything! I could stop there. So helpful, and easy to get help…read moreunlike the big box stores (especially Lowe's- HD slightly better). Quick in and out and I'm NEVER disappointed when I shop here. I get better service and a better experience PLUS I am supporting a local business. Love Petersen's and have been loyal for years, just late with this review . I'd give 6 Stars if I could!!!!

Prices high - service low. Like some sort of movie, how rude…read morethey are. Oh, and "This is a Republican store". Clear-thinkers need not apply.

I have been going here for many years and usually find what i am looking for.The people there are…read morevery helpful ,accomodating,and often amusing and funny to talk with.

Bought nearly 40 replacement vinyl Crystal windows from them. Forgot to save the energy rating on…read morethe windows for tax purposes. Asked them if they could take a picture of one and send it to me...they refused...and the higher I went the less cooperation I got, so I am screwed out of my energy rebate by this dispicable place.

Don't buy appliances there, they sell junk! Got a…read morerefrigerator with no meat draw, dented door that they never replaced, & wire, not glass shelves for CRT energy conservation program. They don't stand behind what they sell!

UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation…read more Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can.

Creepy privacy policy. It's no wonder they have signs posted warning about their (anti)privacy…read morepractices. Facial recognition, tracking of what isles you enter, logging of what products you check out with, license plate readers, and more. Yikes.

This shop is a cross between an 'Estate Sales' business and a 'Good Will' shop. Some of the items…read moreare very high quality (Waterford glassware) other items are more mundane (common glass pitcher). Definitely a come often and see what they have sort of business. One big, open floor organized by type. Bathroom items together, chairs/lamps/coffee tables near each other and so on. There were some brand new, never used, 30" bathroom vanities with marble tops, two larger vanity tops only - also marble, a couple of medicine cabinets, lots of doors both inside and out, attic vents for the exterior, tiles, so many chairs from waiting room to living room. Beds, electric stoves, carpet squares, office chairs, lots of lovely curio cabinets, desks, some artwork, mirrors, and plenty of lamps, some books, and a little bit of kitchen ware. Remember to look up! There are a lot of ceiling lights suspended from pipes running overhead. The prices here are excellent. I'm a big advocate of reduce, reuse, recycle and this is a good location to find household items, some used, some new and your purchase supports the Habitat for Humanity mission. Win-win!

We are in the process of moving and I have become a frequent donor. When I stopped to donate again…read morea couple of days ago, two of the guys recognized me and greeted me with a very welcoming smile. They are very friendly and helpful. I give then 5 stars!!!!

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.

This is without a doubt, the cleanest, neatest, and most organized hardware store around. Nicole…read moreand her staff are very helpful, knowledgeable and friendly. She runs a great store and takes pride in how it looks for customers. My go to hardware place for sure.

I ordered heavy duty plastic shelving online, through the easy use Home Depot app…read more I received a text that my item was ready to be picked up at the Bloomfield store, within two hours of placing the order Easy parking, and I went into the building on the left side to customer pick up, and was greeted warmly by the service personnel The heavy item was already in a carriage and ready for my pick up. Easy egress to my car and loaded in the shelving for the ride home. Super easy transaction for this senior citizen, and I look forward to using the service again soon

Associates spend to much time socializing should be more helpful to customers and help . Would love…read moreto see more interaction with customers.

I've never had a bad experience with Sudden Service in SWindsor. Always friendly and helpful.read more

Went to the shop to buy my first snow blower. Knew pretty much nothing and they explained the…read moreoptions. Purchased an Ariens and they delivered it to my home. Upon delivery they showed me how to start it, and what things to avoid to spare my shear pins. Also gave tips for maintenance and oil changes. Fantastic experience all around. I'm now able to use my snowblower to help all my neighbors.

Their Knife Sharpening is worse than terrible. My knives…read morewere duller after the 'sharpening' and close to ruined. They are Wüsthof knives and Wüsthof- Trident of North America store in Norwalk is the place to go for professional sharpening.

This gourmet cooking store has the added bonus of a coffee bar inside the store. You can grab a…read morelatte and browse away. The selection here is incredible. Anything you could need or want for your kitchen and cooking adventures. Minus one star for a rude, unpleasant staff interaction.