Usually car purchasing can be stressful, but Cody at Floyd Traylor Honda made the whole process smooth and easy.

When the sales guy thought I was calling about buying another vehicle, he called me a VIP. But when I explained the problem I was having, he said, "What am I supposed to do!" Be warned...customers are only VIPs when they are buying the car...not after. Bought a new Honda Odyssey from Floyd Traylor. Sales was good but service hasn't. Turns out, the vehicle, which is parked in our garage 90+ percent of the time, leaks like crazy when it is raining. We're inside of 3 years but a bit over on mileage. Even though it's probably been leaking for a year or longer without us noticing, they don't want to bother with helping us track down where the factory messed up. It's crazy that this would likely be an inexpensive fix. But Traylor Honda doesn't value me as a customer that much. Too bad because I'll be purchasing another new vehicle next year. read more

Purchased a Jeep from Floyd Traylor Honda approximately four months ago. Floy Traylor has had my vehicle for about three of those four months. Got a call from the general manager, Keifer, today, March 12, 2025. He informed me that they were not going to try to fix my vehicle anymore, even though they have had it three months, and that they were not going to refund my money. They have no idea what customer satisfaction means. This is a poorly operated dealership and they care nothing about their customers. Leadership starts from the top and flows down, and after speaking with keifer, I fully understand why this dealership is so poorly ran. My advice is that everyone should avoid this dealership like the plague. read more

Floyd Taylor's service department is awesome! Highly recommend bringing your vehicle here! Never had any problems with getting ahold of anyone at all! Super simple process and great people! Most of the bad reviews are just typical Karen's thinking they come first over every other human being in the world. read more

Brandon Was A great guy Fought for me got me a newer car and would like to say thank you to the honda team for what they did and you guys earned it. read more

I purchased a 2 year old Certified, Pre owned Honda Pilot in February 2024. Found it on their website made an appointment to come look at it and was told it was ready. Got there, test drove it, Wanted it. So as we were checking it out (under the lights as it was after dark) noticed the inside detail job was not thorough. Crumbs, sunflower seeds and even clothing tags behind and under seats. Along with a large, bright orange sticky stain under the passenger seat (visible from back seat) We also heard some abnorable sounding rattling in the motor compartment. I brought those issues to their attention to which I was told they would have it re detailed correctly and they would have service double check concerning noise. I Was told 2-3 business days. I was a bit annoyed since I had taken off work and drove over an hour each direction. However it was the vehicle I wanted and had Honda warranty still in effect. So I agreed. Signed the contract and waited. Several days passed and I didn't hear anything so I called and was told it wasn't done because of bad weather. Annoyed, I understood, so I waited some more. Several days later I had to call again to ask if it was ready. I was told it was (but was never notified) so I took off work early again and made the trip. Got to the dealership and it was dark again. The interior looked great and then we noticed the chewed up rims. Why wasn't the salesmen transparent with us and tell me about that upfront? I had already paid for the vehicle so there was no additional money taken off for all 4 rims very obviously damaged. Mind you they were irritated with my paying cash and tone changed as soon as I told them that I would be paying cash for the vehicle at my first visit there. I felt rushed the evening we were finally able to pick vehicle up, granted it was almost closing time but I took the time to ask for the second key which they told me they didn't have access to because it was locked in the finance office. Shouldn't I have received it day of since it wasn't being financed? They knew from day 1 it was a cash purchase. Told me I could pick it up in 7-10 days when paperwork was completed. I also requested the warranty information in writing to which I was told by salesmen and his manager they don't give anything in writing, I could look it up online and any Honda dealership could pull it up under the VIN number. Fast forward to the first rain and I turned my windshield wipers on only to find out the wiper blades were shot and the driver side wiper was not centered and was going over onto the paint by over an inch onto vehicle trim to the right of windshield. Fully annoyed I went to Tulsa Honda and they adjusted it for me, on the spot. Then I purchased my own blades. Not a huge deal right? Not really but when you purchase a vehicle that was supposed to be "road ready," why wasn't that tested/ addressed? Fast forward about a month. My brakes were not working great. Vehicle would shake when I pressed the brakes at any speed over 35mph. I contacted them and they told me it would be several weeks before they could get it in to look at it and they don't provide loaner vehicles. So I took the vehicle into Honda of Anaheim and they got me in promptly, addressed my concerns, and got me back on the road quickly. That's several times Floyd Traylor Honda had the opportunity to show great customer service by doing the right thing, and chose not to. Here we are in t the hottest days of summer and my AC is not working properly. I called them August 1 to inform them of the problem and get an appointment with service department to get it looked at. I told them what was wrong and asked if it would be covered under warranty. I was placed on hold for 18 minutes and once they got back on the line they informed me that it wasn't covered under power train warranty and that my bumper to bumper warranty was only good for 15k miles or 1 year. Wait what? I was told it was 48k or 4 years when purchasing the vehicle!! I was told if it was a faulty part it may be covered under that warranty but if not a faulty part and/ or outside of that warranty I would have to pay the $250 diagnostic fee plus the parts and labor costs. Then I was told that the next available appointment wasn't for 23 days. I transport around a disabled 79 year old man and I have an 8year old daughter having surgery 1 week from the date of the call. When I expressed the urgency I was told "Ma'am we have a lot of vehicles in here for the same reason that's the soonest appointment I have!" After hanging up with them I reached out to Honda corporate asking where I could leave a review. An agent was chatting with me and after elaborating asked if a manager could reach out to me, and I said yes please. 3 days later... still nothing. I feel backed into a wall at this point. read more

Bought our new 2023 Honda Pilot at Floyd Traylor Honda. Cody was great to work with and the manager came through at the end to make it a great experience and value overall. They had no market adjustment fee like almost every other dealer I called....we were very happy about that as well! read more

I had a sales man named Shane Durham , he went above an beyond more than any sales man i have ever had. He was very truthful an honest. If you our in the market to buy a new car i suggest checking out Floyd Taylor Honda in fort smith, Arkansas.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Bonita Frederick read more

I took my Acura here to get fixed right...and spent the extra money too. What a story I have for you. First, they kept it 5 days longer than they said they would. Then, told me that they couldn't replace my 02 sensor because it was seized. When I asked if they couldn't fix that, who could? They said that they'd email me a quote. NEVER RECEIVED a quote. When I picked up my car it had a new dent with a greasy palm print smack dab in the middle of the dent. They refuse to take responsibility and repair it. Essentially calling me a liar and accusing me of trying to steal the service. I asked them to check their security camera to validate what it looked like when I dropped it off and their service director says the IT department doesn't keep video for the 2 weeks it's been but, he'd call me back. NO CALL. It is evident where the integrity issues are. Trust me, take your car somewhere else!!! read more

Floyd Traylor Honda - The lovely dent with a greasy palm print in the middle of it that they refuse to repair. - Car Dealers Near Me - Ft. Smith, Arkansas

Forget this place, they sold me a lemon. Had an engine light on while I was checking it out. The salesman Shane, said it was just tested on their machine and everything was good, only needed to reset the computer. Kept the light off long enough for me to get the car off the lot. Light comes back on, then they tell me its gonna cost over a grand for a catalytic converter. Take the car to get both converters done (of course somewhere else). Check eng. light stays on. Then come to find out its misfiring on Cylinder 5. Figured it might just be the spark plugs. Get them all changed out, light is still on, it ends up having a dead cylinder all together. They had this vehicle hooked up to their machine and new it the whole time. They are dirty crooked scumbags like almost all the rest of the salesmen out there. read more

They outright lied to me. I bought the extended warranty and was told that it extended the 3 year bumper to bumper warranty that came with the purchase. Now they tell me that my extended warranty has limitations. They are willing to lose a good customer over a defective sun visor. I've never had a defective sun visor even in a twenty year old car. I thought Hondas were excellent cars. I was going to buy a Honda truck as soon as the chip shortage was over. Now I am buying a Toyota. read more

Best experience EVER! They were so helpful, honest, and so easy to work with. We had a bad experience with Harry Robison GMC & Buick prior to coming here. They helped me find exactly what I was lookin for. Very kind people there. My grandparents have been shopping with them for over 40 years. I will be coming back again and again. read more

Floyd Traylor Honda - NEW 2017 Mazda 6 - Car Dealers Near Me - Ft. Smith, Arkansas

My son took his civic in for a recall with the stabilizer bar. While there he asked them to repair his inside fresh air fan which was not working. They charged him $775.00 approximately. On the way home he noted the radio no longer worked. He felt if he took it back they would think he had broken it and refuse to fix it. That was about three years ago. We took the car to a private mechanic this past week to have the fan fixed again. We asked if they would look at the radio and fix it if possible. They looked and discovered a piece by the radio had been broken and was glued back together, preventing the dash from being removed. The radio and dash had never been worked on before taking the car to Floyd Traylor Honda. I appreciate honesty. I will never purchase a car from this dealer. read more

A big thank you to Jorge and DT in the Service Department. They each were very professional and personable with the repairs and oil change of my Honda Civic 2014. (March 2022) You guys are awesome. Thanks again for the great care and service. These men bring to this dealership the ability to cause others to keep returning for the needs of their cars. How about recognizing them with a raise or promotion or dinner out or balloons or whatever would be appropriate. Thanks again! Job well done. Sharon R. read more

I was very impressed with the customer service provided by Robert on 11-28-20. I had been in discussions with other dealerships in Bentonville and Tulsa, but Robert helped me get the best deal on a 2020 Honda CR-V EX. He was very knowledgeable about the car and made sure I understood all of the cool features. He followed up with me today to see if I had any questions. I love my new car. I also appreciated Keifer in the finance department. He offered me some options but did not pressure me. Overall it was a very pleasant and efficient experience. Plus I can wash my new car for free any time they are open! read more

Oil change appointment at 10:15 it is 11:08, very slow service , I have a Honda is the only reason I bring it here

Floyd Honda was the worst car buying time for my wife and Myself. Lied to by sale rep. lied to by service manager. I will never never step foot on Floyd Honda again. I will pass it on to everyone I know not to buy from Floyd Honda. did not realize was lied to till after the fact. and service manager knows nothing about Honda cars . never did get car fixed at Floyd Honda had to take it another shop to have fixed. sounds like Floyd Honda will not fix if under warrenty. no money involved. read more

Great experience! Gave us time to look at the vehicles that we were interested in. My husband was in a another city at the time and they offered to let us take it and meet with him so that he could see it and test drive it. They went above and beyond to ensure that we were happy with our purchase. Trey and all the staff that met with us were excellent and had pleasant customer service skills. We highly recommend this dealership and we are definitely enjoying our new ride. read more

We purchased a Pilot in May. We've been working with Eddie (sales manager) for over 6 months. He was very professional and patient with us while we saved, thought, and researched our purchase. Very not the stereotypical salesman. I highly recommend reaching out to Eddie or Prestin (who also helped us out) for your next Honda purchase! read more

Don't waste your time here don't want to give you any numbers but honda of Bentonville will do it right off the bat stick with North West Arkansas folks Update in response to owner saying on my google review that they have no record of me being there that's a flat out lie me and my wife went and test drove a 2022 honda odyssey there and wanted a workup on my trade in and a price for the odyssey to use for comparison to other vehicles saleswoman Lori refused to do so citing they didn't want to do all that work and me get a vehicle from someone else after that I contacted frank fletcher honda and they immediately gave me a trade in value and a price and after consideration decided on getting the odyssey from them and they even got me the trim and color I wanted since they didn't have one on hand they got one from fort smith the same one I had testdrove at fort smith so Floyd's loss Frank's gain and will definitely never use floyd tralyor ever again second bad experience I've had a dealer using their name but that's a review and a story for another time read more

We bought a car after finding it online... we live in Tx but have family in bentonville.. so we drove there to pick it up... ur was a used vehicle I get that they are normally as is...but we paid $7600 cash and drive off the lot only to find that at every light it died... we drove onto Bentonville and thought maybe it was just bad gas or something like that... Nope the car does not run... Called the salesman and askd if there was something wrong with the vehicle. It was his buddy that traded it in... Come to find out the car was not running when he traded it in. We drove it back to Fort Smith to put it in their shop. It was their eight days, and they never came up with a solution. As of today which is over a month from owning the vehicle we still can't fix it in our mechanic said it is probably the brain which is a $2500 fix. we have still not received the paperwork and the so-called extra key that was promised to be FedEx overnight to us and now the temp plates are OUT and we will get a penalty since we are out of state ....NOT AT ALL HAPPY... my husband was stuck in Ar for 3 weeks bcause he couldn't get the car to run to get home... ran out of his meds and had to go pick it up and drive it home dying at ever stop all the way back to Tx..... what a dealership this is..... STEER CLEAR IS MY ADVICE!!! read more

I've been getting my Honda CR-V serviced here for 4 years now and they always take good care of my vehicle, plus I've made some friends along the way! Great service, friendly people. Oh, and I always get free car washes when it's available. read more

Love Floyd Traylor Honda. Our salesman, Greg, went out of his way to accommodate us with the purchase of my Honda Pilot. Our wait for paperwork seemed to fly by as employees and Floyd himself were stopping in to make conversation. It made for a nice experience! read more

The free car wash that they use as a selling tool is false advertisement, so don't factor this into your purchase. We bought our car there 1 year ago and have only been able to use the car wash 3 times after numerous attempts. The doors are always closed and there is always some feeble excuse as to why. My opinion is that this is Floyd's way of saving money for the dealership. If you offer a perk to sell an item and then that perk is not freely available to the purchaser, I consider it false advertisement. Shame on you, Floyd Traylor. I don't feel this is honest and I think I will take my business elsewhere when it comes time to buy my next Honda. read more

Thanks James Clyma for a wonderful car shopping experience. We were worried that we would be high pressured, but James made us feel like we were with a close friend. read more

I recently had a vehicle towed there for an insurance claim that was suspension related. I went the next morning to check on the vehicle to see why no one called as soon as it was dropped off there..., so no biggie. After I left, I was called to have Mike tell me my car needed a 360 dollar starter. So the morning I personally went to tell them the battery would have to be charged, due to sitting. They said it was charged, but a jumpbox will do nothing for a DEAD, dead battery. So guys and girls find another place not worth the hassle or the lies they tell you.. by the way the car is starting and running jus like before, AFTER I charged the battery for 3hrs.. smh!!!! read more

The new models in stock are very limited, I never find what I am looking for. The used car inventory is also very limited. The service department seems very deficient. My last experience may force me to never use them, instead, I'll drive 1 hour to another Honda dealer if need be. The oil level is never perfect, oil is always smeared all over the inside and outside of my car afterwards. If I mention anything about that, then they usually resist or deny that they did anything wrong. Beware, dont use this dealer unless you are somewhat knowledgeable about how your car works, and about new and used car prices because you may get poor service and a raw deal. read more

Fucking horrible!!!! After the sales personnel closing early on a Thursday which prevented me from being able to drop my car off for service on Friday I copensated two family members for dropping the car off on Friday morning. A service rep called to confirm the services I needed to be done on the car which was just an oil change. Less than 5 mins later he called back to tell me the car did not need and oil change until after 5000 miles due to the break in oil period(even though the car was telling me it did),okay understandable so I pick the car up Friday after work. That Friday evening I check to see how many miles I had before I needed to bring it back and I had over 5100 miles already. What happened was a inexperienced mechanic had read the mileage from trip meter B. After calling back and explaining what happened to the rep they told me I could bring it in and they would take care of it. When dropping the car off the same Monday after leaving work early to take care of it I asked the rep if they could help me out with the bill for the time and money I lost because they screwed up and they said they couldn't help me with that!!!! The sale was unpleasant due to Floyd himself trying to step in the sale and lower the quote on the trade in and now this. I gave the one star rating only because the salesman and finance manager stay a few minutes late to close the sale out (but who's to say they would have done that if it wasn't for commission). Overall not pleased with the whole purchase and service through Floyd Traylor Honda. read more