Rodney and the team will tell you whatever you need to hear to make the sale, but unfortunately, they don't seem interested in standing behind what they promise. Before purchasing a used car, I specifically asked that the vehicle be within the lower-state sales-tax range. I was assured that it was. The same day we purchased the car, I got home and saw that they were running a "sales tax paid" promotion on ALL used cars. I called to ask why we didn't receive that promotion and was told our sales tax would only be 3.5%--roughly $315. I was also told the cost to repair a part on the car would be around $500. Based on that information, we moved forward. Unfortunately, we later discovered that what we were told about the vehicle qualifying for the lower sales-tax rate was not true. We are now out substantially more money than what we were told we would be paying. I called and spoke with Rodney on Wednesday. He told me, "We'll make it right. I'll call you tomorrow." He never called. I called Friday morning and asked for Rodney. I gave my name and was put on hold for 14 minutes, only for the call to eventually disconnect. I called back and spoke with Joey, who said Rodney had just gone to lunch and would call me as soon as he returned. Five hours later, there was still no call. I called back using a different name, and suddenly Rodney answered immediately. When I explained the situation and what we had been promised, his response was essentially, "We can agree to disagree." He then said, "It's all under camera in the finance office." I explained that the conversation about what we were being promised happened in his office, where he and Joey/Jody had us agree to and sign the paperwork and credit approval. Rodney then admitted they apparently don't have a camera in that office. What makes this especially disappointing is that Rodney came across as extremely Godly and trustworthy during the two hours we spent with him while purchasing the vehicle. Unfortunately, our experience afterward did not match that impression. I am extremely disappointed--not just because of the additional money we are now out, but because of how this situation was handled when I tried to get answers. **My recommendation: look elsewhere if you want a dealership that will stand behind what its employees tell you before you sign.** I would not want another customer to go through what we did. read more

Service department is so unprofessional and rude !! Left me sitting for over 3 hours for an oil change. On my first visit Then next service appointment my vehicle would not release spare tire. They told me it was my fault and needed to pay the mechanic for his time to fix it ! But it has an active recall for that exact problem !! My vehicle is practically brand new !! And under warranty. read more

Don't bother setting appointmen for basic oil change/tire rotation. Had an appointment and waited for 2 hours just to be told nothing had been done. When I reach out for manager or supervisor, I was put on hold for over an hour. Oh and their own workers recommend J Pauley Toyota, which is next door. read more

Worst service experience! We were on a road trip when our Yukon began acting up on Thurs, July 3rd. We rented a car to continue on our trip and left the truck with them knowing that due to the holiday it would be Monday before they could look at it. We made a 10:30 appointment and called at 10 that morning to let them know we were on our way back thru and they said they would call us as soon as they knew something. We never heard back and stopped in only to be told that there wasn't an update in the computer and our service writer was at lunch. When they finally called at 1:30 they said that it just went back to be looked at by the "best transmission guy in the state". They would call us soon as they knew something. We waited for 2.5 hours and finally went in again to check. They checked for updates and lo and behold, the mechanic suggested almost $4000 in repairs! Funny how one of the largest GMC dealerships in the state had just looked it over 3 weeks before for the same issues and couldn't find anything wrong AND didn't charge us for it. Now all of a sudden our transmission fluid, filter and thermostat are bad and also the engine mounts! So here we are at 4:00 and we're 2.5 hours away from home and we need to return the rental. How long was our truck sitting there? When were they going to call, whether we were sitting there or at home to find out what we wanted them to do? If we had a 10:30 appointment then why was it only being looked at 1:30? We nixed the engine mount repair but went ahead with the the transmission fluid, filter and thermostat replacement at $1800. Sounded a little steep to me but maybe that's what they charge out of town customers whose vehicle wasn't purchased from them. The dealership and rental car place both close at 5:30. Hope they can finish it in time for us to transfer all of our luggage and make it home at a decent time. read more

My Mom went there bc that's where she's always gone. She got a 2020 Nissan Armada with less than 70k miles. She drove it the hour home, but before she even got home, a sensor light came on regarding the front bumper camera. She immediately called the dealership, took pics, texted them the pic and discussed what it probably was, etc. However, she couldn't bring it in until two weeks later. She tried washing it but it didn't fix the sensor. Within those two weeks, it died on her. Finally got it into the dealership shop and they said "oh yeah, it's died on me twice. We'll swap the battery for a new one." They also said that the sensor might fix itself with the new battery. They reset the code and sent her on her way. The sensor came back on before she got home. A few days before she took it in, she nudged someone in the grocery store parking lot. When she dropped it off again (bc the new battery did not fix the sensor issue), she told them about nudging someone. Now the dealership is telling her to file an insurance claim bc she caused the sensor issue with the parking lot bump. She has time stamped texts and pictures with the person at the dealership discussing this issue... BEFORE she even got an hour down the road after buying it. Needless to say, this dealership does NOT take care of their customers or value people. They only care about the sale. She hasn't even made the first payment yet, and I'm encouraging her to return it. 0/5 stars, Do NOT recommend. read more

Our recent experience in purchasing a dually from Harry Robinson GMC was so awesome, we had to share! From the first phone call with Tamara, it was evident that she was truly excited to help! Her communication was top notch and she quickly verified that the truck we located was actually in stock. Early the next morning, we left Canton, Texas to head to Fort Smith, Arkansas! Upon arrival, we were greeted by Brent and made to feel right at home. The dealership is beautiful and inviting! There is an atmosphere of teamwork throughout all phases of the purchase process and everyone was extremely professional. The trade-in and new purchase negotiations with Joey were handled fairly and smoothly! Mike, in finance, was also informative and made sure we knew what to expect, especially being out of state buyers! Lastly, we were given a full demonstration of all the bells and whistles by Adriana, which was so helpful! We were in and out quickly due to the dealership's organization - truly a well-oiled machine! Oh, and back to Tamara, she wanted me to text her when we got home! Who does that? We highly recommend Harry Robinson GMC and we will be back!! read more

This is the 6th vehicle my family and I have bought from Harry Robinson in Sallisaw. This makes the 5th that we've got while having Daniel Philpot as our salesman. He has consistently went above and beyond every single time for us and assisted in any way he could. He has shown REMARKABLE people skills with his ability to connect to his customers and make them feel as comfortable as possible. I want to thank the whole team we worked with, Jake (finance), Troy (sales manager) and of course Daniel for putting up with me and getting me the best deal possible on my past few vehicles! Y'all are great and are highly recommended! read more

Thank you to Derek Creekmore for helping us out getting into our new truck! Thank you! Highly recommend if you're in the market for a vehicle come see Derek. read more

Paid all cash for a vehicle here two years ago. Headlight had to be replaced & was told by Brandon the parts guy that the part was in & at the fort smith location. Drove 3 hours to get it replaced & 45minutes past my appointment time the always rude service manager tells me that they cannot find the part anywhere, no "I'm sorry" or anything just a "we can't find the part, so we'll let you know". 15 minutes later I go to tell them to just forget it & go get my vehicle & the rude service boy says "oh we got it, we'll fix you up" didn't even come to let me know it was found. Will never be back & will never pay all cash or give this company a dime ever again. Worse care dealership in the U.S. DO NOT RECOMMEND. Also note that the last time I was here it took them 3 hours to do an oil change & replace windshield wiper blades read more

Easiest car buying experience I've ever had. Jerry Corley was amazing to work with. I did most of it over the phone. When I got to the dealership they had everything ready to go. No pressure to buy all the add on's. I would gladly drive from Rogers again to buy from them. Very happy. read more

I purchased a 2017 Sierra All Terrain here a little less than a week ago from (I believe his name was) Cody and I had a GREAT experience. My wife and I were counting the other day... we have purchased 19 new vehicles of just about every make since we have been married, and I will say this has been the most pleasant experience to date, which is actually surprising because we had a trade to deal with and all of the fun that comes along with that. They gave us more for our trade than any of the other dealers we had visited on the same street (might I suggest staying FAR away from a certain nearby Chevy dealer), and it wasn't even a haggle. It was quick and easy and I didn't get ripped off. I didn't even have to FIGHT to not get ripped off. Imagine that! Our salesman, finance guy and the woman who helped us set up the truck with Onstar service were all just wonderful. I will say I really thought that having a dedicated person to go over the vehicle with you and help you deal with the annoying account setups and such is a GREAT touch of service. Now I haven't experienced the service department yet, and admittedly that is where a lot of dealers lose the repeat customer. We traded in a Toyota and their service department is the sole reason we swore to never step foot in a Toyota dealer ANYWHERE again. It was that bad. I don't expect anything but great service here though based on my experience so far. Bottom line... we feel like we lucked out by coming here and getting the service we received. This dealer is, in our experience, a diamond among the dirt along 36th street. read more

Went looking to see what they had and wanted to offer but was talked into a vehicle, it's nice and I do enjoy it but I feel like if I could have had more time to think I wouldve made a different choice. They wanted me to leave in a car so they knew they got the sale, before I even agreed to sign or purchase anything they were shaking my hand telling me congratulations. They feed you questions with specific answers they are looking for to get you in a car that day. They didnt care for two seconds if I thought about the purchase just that I left in one of there vehicles, definitely will not be going back I dont feel like they care for your well being or if you are looking for the right car just getting your money and sending you on your way. read more

Bought a suv from Marty Phillips at harry Robinson, great experience, very nice people.

I had some warranty work done. I needed a ride to pick up the vehicle. When I reviewed the service ticket, the Oil was low. There was an obscure note that oil life was less than 10%. I noticed it and asked if that work could be done. I was told there would be a 30-45 minute wait. Why wasn't I contacted to approve that? I could have done that and the driver would have been able to pick me up later. read more

I purchased 2017 Toyota Camry with great credit a trade in with $3000.00 credit still left paying more then $500 upside down, because it is the car my wife wanted. Made agreement with sales manager to write me a check for taxes would receive that day when I left didn't, was told as soon as my financing came through I would receive check. Sales manager wouldn't return my calls until I raised heck. Then when he did call me back told me when it would be 7-10 days when title was ready and check would go to DMV, Was straight out lied to and paid more then I should have will never purchase a vehicle from there again read more

I had been looking for just the right vehicle for a few months. I was on a budget and so there was some restrictions. Max 24000 SUV with third row no more than 100k miles. I had been working with josh, very nice guy which most salesman are, right? He had sent me several emails but nothing I liked then he sent me a email with one that was just traded and it was perfect except the mileage, 109k. I could live with it. It had all the extras and was $21,000 they agreed to pay sales tax. We have a good credit score they said the interest should be 3-4% max. The shorter the term the lower interest. We live about a hour away and I had already driven one of these vehicles so I let them run my credit before going up there. They were suppose to email that night (Monday) with my options well Tuesday morning nothing. I emailed josh he emailed me tuesday around 1 pm knowing my husband hoes to work at 4:30 and said because the SUV has over 80k most banks won't give loans. But great news one agreed but its a 48 month loan at 9.72%!!!! Excuse me... i emailed back saying should have been informed about this mileage rule and what the heck with the interest rate? I asked how much would we need to put down to bring the payments lower. I could do up to $5000, and what time would he be there Wednesday morning. Well I guess I was to big of a bit** for josh. So the finance manager emailed Wednesday around noon and said they sold the car! I let them run my credit for THAT SUV! She said my credit wasn't as good as i thought and they use trans union uh so do i so i took a snap shot from trans union showing my credit score then she sent me a attachment showing what they got which was 100 points lower, said she's not sure why its showing that but she had to go with hers and she wasn't worried about it. Ummm i was. Not to worry they had another SUV only $28k with 57k miles no extras and a huge bleach stain in the back, no thank you. She then emails me says they have one more i may be Interested in it was $28 k 54k miles had a few extras. She said I will be able to get a better interest rate and longer term I said ok run it and let me know. A few hours later I get the email: it will be 72 month term 9.52% interest and the payments $40 more than the other that I wanted. Then goes on to say she will not pay the sales tax and if I can't accept these terms there's nothing else she can do so let her know when I would like to come sign the papers. Silly lady thought I would roll over, not me. I emailed her said thank you so much that interest rate is wayyy better and I get to pay more and for a extra three years, awesome! NOT. I told her where she can park that vehicle and I will never do business there. I am not the type of woman to let anyone take advantage of me, my momma taught me better than that. I have purchased several vehicles from dealers in my life and was never spoken to the way she did me. They lied, lowered my credit score by running it knowing I wanted that specific vehicle, and spoke down to me. I would never recommend going to Harry Robinson GMC Buick in fort smith, arkansas ever. read more

I took my car to Harry Robinson Buick GMC repair shop and they did an outstanding job on my 2017 Terrain. They repaired my damage and gave it a complete detail. It looks brand new. And it didn't take them very long at all for the repair! I would recommend them to anyone needing body work on their vehicle. One happy customer! read more

I am very satisfied and happy to have bought a new GMC Terrain from Pam Thompson at Harry Robinson. She has always been right there when I have needed something and also follows up to make sure that I am satisfied. Amanda Robinson is also the most helpful person for the Service dept. she always has a smile and is willing to help you out. I am very grateful to the whole team at Harry Robinson they go above and beyond just a car sale they are very appreciative of you as a customer and want you to be fully satisfied. I am grateful to all of you!!!!! read more

Noel and Deanna helped me find the vehicle I was looking for at the right price. Great customer care and buying process. I will definately recommend this dealership to friends and family. read more