Pictures are 10 months after they "cleaned" gutters. These gutters are high and they just didn't…read moreclean them. They said they did, but they did not. All of the other gutters on the lower level remain clean. Also they stood us up twice for service, I let it go because things happen, but I will not let paying for someone to not do the job go. Find a different company.

We had a gutter installed and within weeks, it was leaking in the middle and causing rain to get…read moreinto our screened porch. My husband tried on numerous occasions to call and email but no one returned his calls/emails. Over time the gap has worsened and with the heavy rains this weekend, our screened porch flooded. We have video on the rain pouring down between a gap in the gutters that was not properly sealed when installed. Stay away from this business unless you are ok with no follow-up if there are issues with the quality of the product and installation.

We have no clue what caused the problem but my husband noticed as he pulled into the driveway that…read morea portion of our gutter had come attached from the roof. There had not been any weather or wind to cause this - it just happened. And it had not been that way when we he left for work in the morning. I took a photo and entered a request into Yelp asking for estimates for the roof repair. Timeless Exteriors was one of the first to respond. They were able to come to the house pretty quickly and assess the problem. It was not something that could be immediately fixed, so they promised to send an estimate the following day. As promised, we received the quote and scheduled the work. Timeless Exteriors communicated well, showed up as promised and finished the work in a timely fashion. We were charged as quoted. They did a nice job in the fix and we would hire them again. But hopefully that won't be necessary any time soon. Highly recommend.

So thankful for the job Timeless Exteriors did on my gutter installation! The price was reasonable…read moreand I will be using them for future projects! Thank you so much for your exemplary work ethic and steady communication during the process!

Kevin the owner does a great job. Called late one evening with a gutter problem. He was there…read morethe next day and fixed our problem. Reasonable prices.

Kevin is fantastic. I had him install gutter guards on my whole house a couple years ago and when…read morewe had a problem later due to some roofing, he came back and fixed it. He also installed a new downspout at higher capacity to stop some overflow problems we are having and it works beautifully. Everything is well done and at a very reasonable cost. I highly recommend this business!

I was absolutely convinced I had a major drainage design problem…read more My underground downspout lines drain to the street ditch, and after seeing water back up around a riser pipe, I was certain the issue was a site engineering flaw. In my mind, there were only a few possibilities: the lines needed to be re-pitched, the ditch connection needed to be lowered, or the whole system was somehow hydraulically inadequate. I had this drainage system installed just last fall, so the idea that it could already be clogged seemed impossible. Enter A+ Gutters & Drains. They came out the very same day I called. After I walked them through my highly sophisticated theory of grades, elevations, pitch, and drainage design, we headed to the discharge point at the street ditch. The technician took one look and smiled. "There really shouldn't be a glued-on end cap with a tight grill on it. These tend to back up and clog." "No way. Not already," I replied. "Would you like me to check?" he asked. A few minutes later, after attempting to pry it off with a screwdriver, the cap ultimately had to be cut off with a Sawzall. What was waiting inside? Inches of roof shingle granules, debris, and enough gunk to completely prove my engineering theory wrong. In about five minutes, A+ solved the mystery that I had mentally escalated into a full-scale drainage reconstruction project. To their credit, they graciously cut off the other problematic caps as well and explained why they were destined to clog. No upsell. No unnecessary work. Just an honest diagnosis and a simple fix. As I stood there processing the fact that my "catastrophic drainage failure" was really just a blocked outlet, the technician smiled and said, "Bring on the rain." And with that, he was off. Was my ego slightly bruised? Absolutely. Did A+ save me from chasing an expensive problem that didn't actually exist? Also absolutely. I only wish I had called them first. From now on, A+ Gutters & Drains will be my first call for anything related to gutters, drainage, or water management. Fast response, honest expertise, and a team willing to save customers from their own overthinking. That's a combination that's hard to beat.

My gutter was backing up due to a downspout not being able to drain. This was a result of ground…read moresettling causing damage to the underground drain line where that downspout flowed. The estimator recommended replacing the existing gutters around the entire house with a larger size ($10-12K) - completely ignoring the root cause of the issue. As this expense was outside our budget, his recommendation was to call back in a few years when I had enough money saved to pay for it!!! An immediate fix was needed... he reluctantly agreed to provide an estimate to relieve the affected gutter by adding a new downspout in a different location to connect with the underground drain line where it was flowing properly. I contacted two other gutter & drain companies and amazingly their first advice was to do the latter (add a downspout)... and both quotes came in less than half the cost I was quoted from A+ Gutters & Drains. Providing a cost-effective resolution was not in their best interest. Be aware!

Prestige Painting - what a find. I've used a few other painters at my house in the past, and…read morePrestige was, by far, the best. They were the easiest to work with, the most professional, the most timely - and all at a reasonable price. The painter took pride in the work and checked in with me as the project progressed to make sure I was happy with the color I choose and the painting job itself. I highly recommend this company. They were great, and I will be using them again in the future.

These guys were great! Have worked with them a couple of times. Good communications, good work…read moreethics and the job was completed in a timely manner. I will highly recommend to friends and family. They do great work! These are the people you want and can trust in your home. Much thanks to this wonderful company.

This morning Cheryl and Nathan visited our home and cleaned our gutters, sealed all drops and…read moremiters (which had not been properly sealed when our house was built) and repositioned our rear downspouts which our exterior house painters left loose and installed backwards with the seems pointing out rather than in towards the exterior walls. Cheryl and Nathan were polite and professional and we are looking forward to enjoying the repairs that they completed.

Updated 10-05-2026:…read more Was the work completed? No. Did that stop them from filing a lien? Also no. The workers were great - they got in, they did most of the work. But then they missed the higher up gutter and didn't connect it to the lower gutter (something specifically called out on their FIRST VISIT and discussion of work to be done, and a FOLLOW UP EMAIL where they said "yes, we will do that work.") Plain and simple, it's a gamble that you'll get what you paid for, but at this price, I had bigger gutters/downspouts and leaf guards added for less than other companies wanted for just a leaf guard. But the inability to complete the contract and then demand payment when I can't afford a lawyer? Does NOT leave a favorable feeling. Update: so they were paid in full - after the lien was filed, before their work was completed. Now they're demanding $200 extra to remove the lien, saying "it's in the attached invoice" - which it is not. So they filed a lien BEFORE work was completed, they were paid IN FULL before work was completed, and now are hassling me over $200 that they claim is in the "attached invoice" (hint: it is NOT in the invoice!) So - I'm going to say "not worth the hassle" and seek someone else. Maybe I'll get it resolved this year, who knows.

I asked Joe for an estimate for cleaning out my gutters and putting on gutter toppers. He brought…read moreout his product and he gave me a price for both jobs. He was half the price of the big national companies. No hard pressure to buy. I had him do the job and he did it well. No mess on the ground. Now, I will wait for the next big rain to see how they hold up. Very easy to work with Joe! Quality service!

Well... A bunch of kids showed up, splashed water around and squirted the hose at the neighborhood…read moreurchins (kids of neighborhood dope dealers). When they saw the look on my face they cut it out and got back to the job. I guess. Hard to say because two weeks later, when a hard rain came the gutters overflowed massively in the same places they'd BEEN overflowing. But the brats had such a great time in my yard one returned a week later with the longest garden hose I've ever seen, connected it to my outdoor spigot (which I stupidly neglected to shut off from INSIDE) and dragged the hose through my fence and down the sidewalk, water spewing everywhere. It's just dumb luck I happened to be doing laundry in the basement and HEARD the water start up in the pipe. I immediately shut off the spigot at the indoor valve, went outside, and let the kid know I was not PAYING for his party. His father was sitting on the porch watching. Lord knows what my water bill would have been had I not happened to be home. Yeah, when you're working on a customer's house it's not good to use their water to squirt someone else's kids in the customer's yard. Nice kids (the kids on the job) but I'd recommend hiring grown-ups with some focus.

This year I switched from the gutter service I had been using to Russell & Sons. I could not be…read moremore pleased. The two men that came to my house were polite and knowledgeable. They did a great job cleaning out my gutters and even took time to point out to me a couple things on the house that needed attention that were where I couldn't see them. I will only use these guys go forward. Exceleent work!

Update: he never apologized to me but will do so on a public forum. $400 is not a sufficient amount…read moreof compensation when I need to buy and install all new gutters again. The preference comment, one side was actually done correctly, but the other three were not, so the preference statement doesn't make any sense. Also, I'm the customer, it should be done by customer preference. States it was done to code but Knox County doesn't actually have any building codes. I don't feel safe having you back to my home after the way you spoke to me on the phone and I don't trust you as far as I can throw you given your treatment of me. How does someone run a business and yell and be disrespectful to a client when calling about an issue, then turn around and act differently online. Any issues that were encountered given I have an older home should have been addressed in the very beginning when you came out and gave an estimate. This is no way to run a business. Again, you only responded to my complaint after I posted publicly. I don't trust you to do any work on my home. We were going to hire you for the gutters for the lower part of the house and we were going to hire you yearly to clean out our gutters. You have lost repeat business due to how unprofessional and aggressive you were to me and how disagreeable you were to even hearing that there was an issue. You definitely hung up on me because you were angry and didn't make an attempt to call back. It took us years to save up the money for new gutters. You have no respect for other people's time, money, or property. I have been in tears over the whole ordeal. You also refused to send me the warranty but again, since I mentioned it in public, you decided to finally share it with my husband. I shouldn't have to go public in order for you to do the right thing by your customers.

Overall, I am very happy with the result of my project that included roofing, siding, and gutters…read more It was a big project with lots of moving parts and a few hiccups along the way. First may I say that I was totally impressed with the young gentleman McKenzie C. as my sales representative. He was knowledgeable, thorough, and pleasant to chat with as we worked out the type, color, and other particulars of the work to be done and he was very helpful during the hiccups (more later). He also was the only rep of the 7 companies I interviewed that bothered to check inside the attic for any damage. McKenzie's in office counterpart Jessica A. was also very pleasant, helpful, and calm during the "hiccups". All three sub-contractors performed professionally and did a good job. As to the hiccups, there were 2-3 issues that based upon my previous background are the result of lacking required staffing levels, quality assurance, scheduling processes, and of course the most common of all communication. These hiccups resulted in delays in the materials to finish jobs, movement in the sub-contractors' scheduling, and discussions with me. My recommendation is you get any proposed schedules and any verbal agreements in writing to save yourself any aggravation. Bottom line: I am pleased with the finished product; my house looks great! I recommend them.

An update on our windows from my first review. There are code violations on the windows. No…read moreflashing after flashing was removed, two picture windows have no tempered glass and are not to code on height to floor. I have a lot of video captured on a ring camera that is going to tell the truth.

Overall good experience with Gutter Boys. The sales rep/estimator was responsive when I had…read morefollow-up questions, and wasn't a pushy presentation. Don't expect to negotiate here, they just give you their best price and don't start at like $6K and hope you bite and then work price down as you say No. Overall the product design looks superior to their competitors. Also liked that they could connect me with a "contractor bank" where I could get 0% APR over 18 months. A few weeks later - there was an issue I had with a piece of the install where it didn't seem to be working properly. They were here and fixed it within 2 days of me reporting it - so once again, very responsive and focused on customer satisfaction.

I wouldn't have these guys clean my gutters or windows if my life depended on it. First, they told…read moreme that I would have a 10 day window of time in which the work would be done on my house, but that I would get a call at least 24 hours beforehand to notify me of when they intended to come out. That didn't happen. They called me 30 mins before they were about to show up. I informed them that I wasn't home and the response was that as long as I had my sreeens off my windows, he could not only do the gutters, but also clean the windows. Only, during the sales call, I was told that they needed access to my house, so that they themselves could remove all screens. I informed the tech of this and he hemmed and hawed and said that no, they don't typically, but that he could help me remove them. I informed him that I was cancelling the windows because I don't have that kind of time on last minute notice. Then, the guy shows up at my house, gets his gear out and sets it up at my neighbor's house, unbeknownst to me. Then 20 mins later I see the guy racing away from my house. I'm like ok, that's odd, maybe he's getting a coffee or something. When he doesn't call me to tell me what's going on, I call him and he says, oh yeah, sorry man, gotta go help another tech who is having equipment problems. He also says, oh by th eway, my ladder is too short and I have to get a new one, and I'm going to knock out some other jobs and I'll come back to yours later. I was like, wow, I raced home to facilitate this and then you leave without saying a word. I asked him if he planned to call to notify me of this and he had no coherent response. So, I called customer service and the lady on there was a real b!t$h. She admitted the tech lied and that they do take the screens off. So, I told her that the liar tech isn't coming back to my house, that they needed to send someone else. She said she was on it. A few hours later another random guy called and said he was on his way. I said ok, great. 3 hours pass and he's not here. So I called him back and he said that a supervisor from Gutter Boys told him that a supervisor had to do the job and that he coudn't anymore. He also admitted that he was a subcontractor that doesn't even clean gutters for a living - he was an electrician and had only cleaned gutters a few times. I called to report this to that same b!t$h and told her I was cancelling both orders - she then hung up on me. These guys are unprofessional, liars and dumb as rocks.