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    Flower Loft

    2.5 (13 reviews)
    Closed 9:00 am - 4:30 pm
    Updated a few days ago

    Services - Flower Loft

    Floral design and installation

    Flower Loft Photos

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    I agree with other reviewers that Kathy, the owner of FlowerLoft, is rude. I certainly think of her business when one can no longer trust business on a handshake. I came to her store to see if she had a vase I saw on her website in stock. I liked this particular vase because it had rainbow colors on it or reminded me of a family member who recently died. She went in the back room and said they had the vase. Then, the vase was wrapped in tissue paper and placed in a bag so I couldn't see that the vase had defect marks on it. After I unwrapped the vase at home, I noticed the defects and traveled back to the store to return it. As another reviewer stated, she refused to look at the item when I pointed at the defects and said she doesn't accept returns. I reminded her that under federal law a merchant must issue a refund for a defective/damaged item even if they have a no returns policy. She responded that she didn't care about the law so it didn't matter. Then, I told her I tried to return this item to her store but since she refused the next step is to file a merchant dispute (and in her response to my credit card company she wrote that I threatened her by saying my next step was file a merchant dispute). Her other responses to my credit card company were that I handpicked the vase myself in the store (when I didn't even touch the vase or see it up close because it was in the back room then wrapped in tissue paper), I visited her store two months later when I visited her store about a month later, I refused to show her the defective item as well as give her the item so I took an item without paying for it taking advantage of a poor mom and pop shop (when she refused to look at the defective item or accept it), and she took a photo of No Returns sign in her store). Just about everything she wrote was a lie. In the end, my credit card company gave her the money because I still had the item she refused to accept, but they gave me a miscellaneous credit since I shouldn't have been charged for the defective item...so I encourage you to file a merchant dispute and reopen your case to refute her lies to at least receive the miscellaneous credit. She also charged me twice as much for the vase that other stores charge. My advice to anyone who received a defective vase or damaged flowers is to go inside her store and take a photo of the item on the store floor by the door showing you left it with her because she tries to get away with this by saying you have the item. You wouldn't have to do this with most stores, but you must with this store. I know this isn't possible if you live a distance from the store so I'd avoid placing orders at this store. The attached photo is the photo she sends to credit card companies ignoring the federal law on defective items.

    My drooping orchids with lots of missing petals. 5 days after delivery.

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    5 years ago

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    4 years ago

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    7 years ago

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    12 years ago

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    9 years ago

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    Thrifty Florist - Another pic of what's advertised. Compare height, (advertised 22"- nope) number of blooms, lack of ribbon. Terrible.

    Thrifty Florist

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    I ordered online through this florist. The flowers sent, did not look as good as the pictures…read morerepresented online. For me , the worse part was that when I sent pictures of the flowers received I got no follow up. Like I did not exist. Well, this particular Thrifty florist no longer exists to me. If you think of ordering from Thrifty, don't. You won't know what you are getting and if there is a problem don't expect response.

    I had a very disappointing experience with Thrifty Flowers. I ordered a sunflower arrangement from…read moreout of state for a friend whose dog had passed, but the website didn't allow special notes, and I received no confirmation when the order was sent. The arrangement that arrived was full of lilies which are deadly for pets, despite the sensitive situation. When I called, I was transferred multiple times (even to a driver) and told sunflowers were "out of season," so they substituted the arrangement without informing me. They promised a replacement and a refund review, but by Monday nothing had been done. The staff I spoke with were dismissive and unhelpful, saying they "don't work weekends" and could only "avoid" lilies but not guarantee anything. They said there was no way corporate would provide any concession or discount. In the end, I had to repay delivery fees, and the replacement arrangement was small and poor quality. Overall, the lack of communication, rude service, and unsafe substitution make me unable to recommend this florist--especially for sensitive occasions.

    Flower Loft - florists - Updated July 2026

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