Quick to respond and come out to install battery backup for the sump pump! Very communicative and…read morefair price. Will keep in mind for future projects.

Great service and excellent quality work! Good price! I did backflow testing ! Always on time!…read moreHighly recommend!

Super responsive, great work, and reasonably priced. Took a look at my sump pump drain and…read moreinstalled a backup. Will definitely hire Bates again for any plumbing issues.

Asked them to install a backup sump pump + battery and couldnt be happier. Agreed on a price and…read morewhen they got here they went straight to work no bullsh*t. Finished the job in less than an hour with a clean install. Everything was quick and easy. Would hire again

Alex came to the house on time and provided helpful consultation on how to solve my 2 issues. Have…read morehad plumbers nickel and dime me in the past, but Alex provided a fair price for 2 quick fixes. Will definitely use them again.

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!

Called a few days ago for a failed zoning damper on my furnace. Non emergency but was out within a…read morecouple days and even adjusted their schedule twice for us due to something coming up on our end. Friendly, professional and adaptive. Problem fixed on the first visit. Definitely would call for future needs should they arise.

I had a very frustrating experience with this HVAC company. They came out about three weeks ago to…read morecheck our system and told us everything was working fine and that the unit was in good shape for its age. Fast forward three weeks, and the system completely shut down again. When they returned, instead of properly diagnosing the issue, they immediately pushed us to buy a whole new unit. They also wanted to cut into the drywall and made it clear that any damage caused wouldn't be their responsibility -- even though the setup had worked perfectly for over 25 years. Thankfully, we got a second opinion. That technician immediately noticed that the previous tech had left multiple components disconnected and hadn't even reassembled the system properly. The second company was able to fix the issue quickly and at a fraction of the cost -- no drywall cutting, no upsell, just competent service. This was a completely unprofessional and disappointing experience. I would not recommend this company to anyone looking for honest, reliable HVAC work.

I've used Quality now 5 times in the last year (local move = a few updates to old…read moreHome appliances and fixing/replacing in new home). I can always get them here same or next day, and they always have an immediate solution. 4 of their visits have been replacing: sump (replacing in old house, for new owners) toilets (new house, we wanted better quality), water heater (new house, 15+ years old, it was shot); and one visit for a garbage disposal ended up being an electrical issue, which they resolved. The service men: Wally, Isaac, and John are always prompt, pleasant, work quickly and keep me updated throughout. 10 years ago, I would have looked for the cheapest. I'm sure they Quality isn't the cheapest, but for sure they are the best 'quality.' A great find!

We called and needed a slop sink installed in our business. The sink would be directly right next…read moreto the water lines and the drain PVC. We already purchased a brand new sink and faucet complete with water supply connections so they did not need to furnish this. Thank goodness we wanted a quote first because the price quoted was $1,850.00 for 2 hours work. $925.00 per hour is more than the best lawyers charge and belive me, we dodged a bullet here. Be careful and ALWAYS ask them for a quote 1st. They have a show-up fee of $59.95 so when their ridiculous quote is unacceptable, the company at least gets paid for gas and the employees time.

Fast response. Reasonably priced. Nice guy. I definitely would recommend. Addressed issues quickly…read more Didn't try to up the price once started.

He had overcharged me, but I didn't say anything at first because I thought I might have been…read moremistaken. After he saw that I had given him a tip, he called back to say that he could reimburse me the extra money I had paid, but I said that he could keep it and I would contact him for services in the near future that he could use it towards. I reached out to him after a few months, and he ghosted me completely. So sad. Anyways, I cannot recommend now. Also, I discovered that 2 of the 4 locks he installed were installed upside down.

Did the special A/C tune up they had for the spring. Super easy to set up appointment. Tech came…read moreout and looked everything over and gave an honest evaluation of everything that was needed. Gave price upfront of extra services and did not pressure to buy anything. Tech kept me updated on everything with pictures. Overall a very good experience

So far two fantastic experiences. First one they spent a couple hours trying to diagnose my…read morefurnace acting up. Turns out it was my air filter being too restrictive. Tried to tune the furnace anyway to accommodate it, which was actually kind of fun to watch all the different ways it could be done. No other HVAC technician I've ever worked with before has done that. A/C maintenance went great too. First company I've ever hired that didn't try to sell me an entirely new unit just due to a faulty capacitor. Even gave me the model number of the capacitor to replace if I want to save money and do it myself (I'm reasonably handy so it's something I'd probably do). I'll be using them for as long as they give great service!

Great firm - used the yelp project app and got contacts for my small sink job quickly. Excel was…read morevery responsive from the outset and worked around my work schedule. Very thankful that my under sink water heater is no longer leaking / I had given the college try with 4 trips to home depot and Lowe's to no avail. Luke showed up and fixed me up in 30 minutes - was courteous and polite. Very reasonable price - thank you so much Excel, will see you again soon!

Owner called me and we worked out what a reasonable amount was for the repair. He was a nice guy…read moreand I appreciate that he followed through.

So helpful! AC went out right before 90 degree temps are gonna hit. I called at 830am and Brian was…read morehere by 10am to fix it and gave advice on what to look out for and next steps. Thank you for the awesome and quick service!

They did an excellent job at an amazing price! The owner even followed up to make sure I was…read moresatisfied with their work and to see if I had any questions! Thanks for everything! I'll be referring you to anyone I know who needs HVAC work! You won't be disappointed going with Al's!