Great work on when there is a problem. Horrible customer service when calling in for questions. The operators are very hard to understand. The customer service agent could not pronounce the statement. This is not customer service, what are the requirements for getting a job there. Rating is based on telephone customer support only. read more

HORRIBLE! I've owned a house in Miramar Beach since August 2021,and put it in the name of my LLC as I had planned to make it a vacation rental. I decided not to, and to make it my primary residence. I simply wanted to remove the LLC from my account, and oh my goodness what a nightmare it turned into. I've spent over 2 hours on the phone this morning (I have proof), was told I had to close my account saying they would consider it a "move out" even though it's only a name change, I was asked repeatedly for my social security number which I will never give to a total stranger, I don't care who they work for. I was then told I would have to upload my driver's license, which I tried repeatedly to do, even with reps trying to help, it wouldn't allow it, and I asked how else I could upload it, perhaps email, to be told NO that I was just out of luck. I was told if they did not receive my driver's license within a short period of time my power would be turned off! There was obviously a glitch on their website! All this because I simply wanted to change the name on my account! Your employees should not be asking for ANYONE'S social security number, this is how I had my identity stolen! Then I insisted on speaking with a manager and was told it would be at least 2 days before they would contact me, all the while risking having my power turned off! I've never been late on paying my bills!!! Make name changes easier FPL, you can do this! Why are you complicating things that should be simple??? ZERO stars! So, I called again and just told them to put it back in the name of my LLC, leave it alone! I was sickened that they were going to check my credit, good God, when I've paid all my bills on time this last 5 years, seriously??? I'm not borrowing a million dollars FPL I just want electricity! read more

Horrible customer service. They sent me an email with my account number, which has been the same for years. When I try to login online it says "invalid account number." When I ask to speak to someone it says that option is not available, login online. They threaten to disconnect my service if I don't pay up and when I try to pay they won't let me. Terrible excuse for a "service" company read more

Ederly people receive a medicare card ,to pay utilities ,the stupid system from FPL is designed to denied payment ,the first of the month with money in the card ,I called customer services they transfered, didn't help ,make me sick FPL. read more

There is no good reason for a power company that gets payed $300 a month cant fix a simple outage condensed to one street in under 2 hours, let alone the 6 and a half they estimate. I would understand if the weather was bad or it was storming, but it's currently 5mph winds and no rain in sight. Genuinely furious. read more

I own a business in miami beach and im not sure what happened but i owed small amount of money. I got a call from wilder erazo saying "hey i don't wanna shut u off can u make a payment" like wow who does that most just don't give a you know what and shut off! i gotta say gave me faith in humanity. Good job Fpl u got a good one! read more

Hi My name is Katie Cappi I'm the Property Manager at Marina Grande North. I just had an encounter with one of your techs vehicle #2775500. Red hair and mustache who was trespassing on my property and parked in fire lane/tow away zone eating his lunch. I told him to eat some where else this is private property. He got smart and stating he had already been there for 30 minutes. I don't know who you hire, but if your employees can't show respect to private property then why do you hire them. We are not a public park, these are peoples homes. You wouldn't be okay with random people having a picnic in your backyard, my residents are entitled to the safe security and privacy. read more

Service has always been acceptable but now sleezy emails designed to have you open immediately...you expect emails designed To trick you from the Internet not from utilities....received an email last notice before service turn off and quickly opened it only to find out my balance was zero but they wanted me to sign up for something....my image of the company went from an 8 to a 4 instantly after I figured out it was a truck email....very bad form on the company's behalf...filing a utilities commission complaint.... read more

We had a massive power outage in the middle of the night before a holiday weekend. FPL immediately notified us of the failure and assembled a crew to hanndle the repairs. They were on site and handled numerous problems requiring new transformer and wirirng. They stayed on site and worked into the night until power was restored. Great job and much appreciation read more

FPL is out of control someone needs to investigate the Florida power light. This bill keeps going up and up and up. I remember when I used to pay $80 for the same location and now I'm paying over $260 a month. I just paid $280 and five days later they disconnect my life this is unbelievable is disrespectful and out of control like I say I give them an F light bill should be investigated. I hope they do. read more

FPL continues to be trash. How about I reached out to them to inquire about having an EV charger installed in my garage. Well, of course, I had to go through several prompts but ok no worries and from listening to stuff I'd rather not waste time on I heard from the automated system announce that I could expect my January bill on the 14th to be $81. Yaaaa, I think to myself. Welp!!! I just got the monthly text which tells me my bill is available and it's $153. I'm telling y'all FPL is messy and seemingly unethical. read more

Absolute miserable time trying to get a hold of a real person. I am almost a customer, not quite yet, who is trying to set up a new account but have questions about how to transfer services from a builder to my name. You can only sit through the computer operator asking you a hundred times what your SS is, which won't be in the system until someone helps me. I already miss Duke Energy, who were a complete dream to work with. read more

FPL is a nationwide training video with other electric companies nationwide as what not to do. FPL is criticized in the Midwest and out west. Unfortunately it's a frequent occurrence for loosing power biweekly in the panhandle of Florida on nice sunny days with no bad weather. A trainer from a Midwest electric company said that FPL uses no common sense and is still in the dark ages. He added they are so undertrained that if a bad storm rolls in the cry for help from other electric companies to come help them. He said supervisors from other electric companies have had to fix problems created by FPL employees and it gets old for all these electric companies to come down and fix the problems created by FPL. read more

We have had a partial outage of one line coming into our house that includes both the refrigerator and the AC, and the temperature outside is 94F. The outage has lasted more than six hours so we are going to have to throw out food. We prepare for storms and hurricanes because the overhead powerlines in our neighborhood always go down, and we lose power for days or weeks - once we were without power for an entire month.Today the estimated repair time has already passed, with no updates. This is typical FPL, and they are answerable to no one. read more

Absolute cons. The short of it without explaining other situations that made me weary of these people. My bill just jumped 80 in one month. I know its cold i have been using my heater. NO I have not our house gets down to 59 degrees sometimes and we love it. We never turn our heater on. I know but your oven, let me stop you there. We grill all the time strictly to save electric . Sometimes we use the oven for vegetables or fries. I know how about your water----nope. We purchased a smart water heater 2 months ago. Turns off automatically on a schedule so as to not use electric when we are not home. Best part want to hear that auto generated reasoning. This billing period was 3 days longer than the last one?????? WTF???? ok lets do the math 80 divided by 3 you know days. 26.66 dollars a day you know for the extra 3 days. So at that rate that beans just measely old 28 day february is gonna cost me,, well lets see 28 x 26.66 dollars. Oh my god I better get ready for this 748 dollars. Now that I look at it like that , well it all makes sense now. Florida Power and Light your a bunch of thiefs. But what do you care you have no competition I can run to do ya? This has to be illegal in way or another. read more

The automated phone system is horrible. Keeps kicking me out. All I want to do is add my name to account. Forget taking to someone it will absolutely not allow. If you don't want any customers speaking to any representatives then fix your automated phone system so it works. read more

Fpl in Florida at least in north Miami have manny old light's poles, so every time that we had bad weather this affects our area. Also the cost of the electricity is very high even when you save desconecting the ac or using only during the night 317 this month. I still writing to fpl about every bill. Nothing happened like we are paying the price of the rest when is a problem We the people are very worried about this. No lights in the street at night insecurity North Miami area 33168 fl Thanks read more

FPL is a complete Monopoly total worst company to deal with when you have an issue with service. The street pole in front of my house was changed from wood to concrete the street light that I was paying for to for security lighting on my property was removed back in August because they changed the pole from wood to concrete. When I called in September to say I got a bill but no street light was added. I got a refund for the month of August which I had no service but then when no light was put up in November and I'm still getting billed I called back and they said oh well we just now put a ticket your original ticket was suspended and put on hold. So they suspended the service call and put it on hold but did not suspend or put on hold my billing. Now that I call back because I have two months of outstanding bills that are late they're telling me tough luck either pay it or will cancel the service and send you the collections. So even though there was no physical light I'm still building billed for service read more

I tried to contact FPL to change my account. The automatic system is infuriating and dumb and so is their website. I could not do it. Very long wait to talk to someone. They have a monopoly so they don't give a shit. They are overpriced and have lousy service. They have consistently bad ratings. However, their PR about how caring they are is well done bullshit. read more

3/15/2024 To Mr. ARMANDO PIMENTEL Jr. President FLORIDA POWER AND LIGHT CLAIMS DEPARTMENT MIAMI, FLORIDA. Dear Sir: Enclosed are bills relating to an unfortunate error your FP&L installers made when they recently switched from overhead to under-ground and the wrong cables were used to feed power from your meter to my panel. This mistake caused an on-and-off VOLTAGE IMBALANCE for several weeks and burnt indoor appliances as well as the main breaker outside at the house panel that sparks were visible. Since these cables were the wrong size I experienced outages that were reported numerous times daily by phone to the FP&L recovery number and eventually a complaint was posted on various online venues including YELP! because of the fire hazard plus the lies the technicians were telling me in person and by text messages. Five of your trucks have stopped at my house to look at the problem without any of them ever taking voltage measurements, claiming each time the problems lay inside my house. Eventually an independent electrician by the name of Amaldo Dabalsa discovered your flaw and repaired it on 03/01/2024 at a total cost of $975. His invoice (with phone nr) is enclosed. Because of the mendacity of the initial FP&L technicians, two weeks prior to this discovery, the entire amount of indoor breakers was replaced on 02/22/24 at an additional cost of $190.42 + $ 56.03 = $246.45. Copies of the store receipts are also available. Not counting broken appliances, the total loss I suffered amounts therefore to: $1,221.45. Please consider refunding this dollar amount as soon as possible so that I can replace my burnt-out microwave, ceiling fans, kitchen oven and countless light bulbs. I am retired and on social security and this terrible mistake by FLORIDA POWER AND LIGHT has left me penniless. Thank you for your attention, Patrick Bens FP&L account number: 84891-87651 read more

I had a very horrible experience with Florida power. I bought a new townhome and the power was not on the date I was guaranteed it would be. I was told the power could be on at anytime between the early morning or at 11:59pm. The woman I spoke to was rude about it and told me to wait only for it to not even come on. I called again and turns out a request for my meter to be fixed was put in because it was broken. Overall , I received a lot of conflicting information and the service I received was not at all pleasant. read more

FPL has had a contractor is our area to Palmetto Snead island since 2pm today - 5 hours!!! - and they've been on our block since just WAITING FOR AUTHORIZATION to do the work repair they already scoped out! Come on FPL : agree to pay your contractors - sign the PO or whatever it takes to- let them connect us back to the grid. This is stupidity. 3/4 of our neighbors already have power or had power the entire time! What bureaucratic bs! I'm sorry. But FPL sucks. CANNOT contact them to help this one. It's on line. Bogged down and app does not accept more power outage reports. Useless! I'm pressing for a vote to allow power selection nice like Texas. Then they'll snap out of this. If you read this - think about it. Wouldn't it be nice to have a choice ?! read more

The worst company in Florida. Where I live we get outages that last 12 hours routinely. They don't maintain their equipment or trim trees . A thunderstorm results in power blackout many times a year . I'm convinced that if we were given a choice not one single person would use their service. Truly a garbage company . Your food and medication rots in the fridge and they could care less. I'd give them zero stars if I could read more

Wow. I asked for a couple extensions and always paid it days before the extension ended and wound up with a $400 deposit fee. If I have to pay late a couple times because I DON'T HAVE THE MONEY RIGHT NOW, what makes you think I can pay a $400 deposit?! Shit power company running a monopoly. read more

Had some major electrical work and a new power box installed by an electrician recently. The work was done over three sessions . Overall, the electrician performed the work in a timely manner. For the final work, FPL (permit) had to shut off the power for the electrician to complete the work. FPL was supposed to return around 2 pm Friday, March 14 to reconnect power (per the electrician). FPL never showed up to reconnect the power. The electrician blamed FPL for not connecting the service and left it up to me, the customer to follow up with FPL. I asked the electrician customer rep why they moved forward with the work without having clarity from FPL regarding the reconnection? I would think that a major electrical company should how to plan and schedule a project with FPL. For clarity, i was never told by the electrician that the restoration of my power was dependent on FPL. I have had several home improvement projects requiring inspection and permits. The inspectors showed up upon the agreed date and time. In a span of 8 hrs, i have spoken with 4 different customer service agents at FPL, not including the technician. The agents have all been programmed to say virtually the same message. FPL has added you to their service list, but can't provide a day or time when the technicians will be able to restore power. Also, the FPL permitting office is closed until Monday; they are responsible for scheduling the support for the permitting projects. It has been over 24 hrs; no sign of FPL. This was a simple task that they failed at miserably. Also forgot to mention I'm the caregiver for an elderly parent with severe medical issues; some meds require refrigeration. Reserved a hotel room for a couple of days for comfort. How is it that FPL continues to get away with poor service and lack of empathy for their customers? read more

FPL, while doing maintenance to service lines in back of my house on Feb18 caused a transformer to spark, the line to spark and caught the pole on fire. The dropped line was across the other line for a whole. This deluge shorted out half of the power in my house and fried most of my appliances- their claim, "It was a neutral line and there were no sparks"... Ron read more

I run a rather large COA in Venice and today we had a large boom which knocked out power to approximately 60 homes. I tried contacting FPL to report but since I don't live here I don't have an account number or a phone number attached to property. Totally ridiculous I couldn't even report this. Finally an FPL truck (#658500) what a total ahole. If you are this grumpy stay home you do realize we pay your salary. I stopped him after chasing him down to ask if he was here about power outage. His response was I wouldn't be here for any other reason. I can't help your life sucks buddy but a little courtesy goes a long way. Be good to people and they will be good to you it's simple. If there was another option other than FPL even if it was more expensive I'd for sure give em a go. It's unfortunate that a few employees have given all of FPL a bad name and it's no wonder no one wants to interact with these ungrateful people. read more

Extremely unprofessional and disrespectful company all around. Ground level crews are extremely disruptive, entitled, rude, and unprofessional. Phone receptionist are also extremely rude and unprofessional. FPL is such a pathetic company with horrible service and electric bills are overpriced. read more

we have a power outage since 3 o'clock in the morning. I called FPL twice already and they don't have any updates on how long it going to take before they fix the problem. Meanwhile, what am I supposed to do? My food are spoiling in the fridge. read more

Can't stop the brownouts. When something needs fixed they take for ever to restore power especially if due to their defective equipment

Our power was disconnected while out of town. On auto pay. Tried to get restored only to have to deal with a stupid automated phone service that was really difficult! Something so simple just a complete disaster. read more

Negative 20 stars is a better fit for FPL. I have been getting my A** reamed by FPL for over 25 years (Volusia County) In the past 6 months I have discovered they truly do NOT give a ratz A** about their customers. and those SMART METERS are smart for FPL only. THOSE METERS ARE FIXED/RIGGED too the advantage of FPL and there is no F*****G way you will be able to prove it. other than to hook a remote KWH meter to compare the readings. but even then, you will need an attorney to gain any traction to have your bill corrected. If you call the corporate # 844-893-9894 which is a joke in and of itself because the people that answer the phone are no more than CS people. only good thing about that # is they answer it within 1-2 min. aside from that nothing to get excited about. but anyways. bottom line is FPL is paying MILLIONS +++ to law makers so they can have things their way! Ron Desantis has paved the way for massive price increases all over Florida. google it yourself and you'll see. don't be nice to or trust much of what anybody from FPL tells you. they care about nobody aside from all the suits within FPL read more

Florida Power and lights has corrected the problem and removed the transformer and lines off of my property. Andrew was very upfront and helpful in resolving this problem . read more

Literally the WORST. Power has gone on and off entire block(at least) 4 times in less than an HOUR. With clear skies. Absolutely shitty company. Went almost a whole week without losing power. For the last month and a half, every fucking day, this has been happening and nothing has been done to fix it. This company is run by straight clowns. read more

The only current that FPL is changing is from on to off. They suck as a power company; it's just that simple. Why should they care anyway when they have a monopoly and couldn't care less what their customers think of them/service. Honestly, I'd move to another part of this state solely to get a new power/utility company. read more

6 weeks late in payment so power was turned off. I live alone and have a chronic illness. My Rx requires refrigeration. I am 70+ years. I was on hold for 48 minutes to speak to a representative from my cell phone. Battery died before an agent answered and had no way to charge my phone. Is this humane? Does this represent good value? read more

Poor customer service. According to a supervisor with a heavy accent, they follow certain procedures and that's it. Case in point. A simple phone call to ask if there was an outage was meant with resistance and excuses in checking. I have a new house with a smart meter. After insistence to check the meter I didn't get a confirmed response. Although, I was not at the location, the rep kept telling me to check my circuit breakers. After disconnecting the call without an understanding of the answer for the call, I started receiving Text's and emails that my power was restored. After calling back the next business day, I was told that the power was actually never out and those messages go out anyway. The customer service employees seem to be under trained, unable to answer simple questions, and hard to understand. Since in nearly all cases the customer has no choice to change providers, this company has no incentive to proved good customer service. read more

I've always been a huge supporter of FPL until today. I recently moved into a new house and had service activated to my address...so I thought. There are 2 meters on the property. One for the house and one that was in the middle of the yard for a previous RV. Only the one in the yard was put on my account. Today the power went out in the house, and we lost everything in our refrigerator. The technician came out and checked both meters and said they were both working. He said there must be an electrical issue with the house. Come to find out they cut service to the house for non payment even though I activated service to my address and made the payment showing on my account. How were we supposed to know that they didn't activate power to the house? read more

This company is a joke and their customer service is terrible. I have spent hours on the phone over the last few months trying to get my account situated and when I speak with someone they saw " we are short staffed." Please tell me How that is an excuse. They don't know when they will get to my situation, when I can expect an update or the refund I'm owed. They would be sure to shut my service off if I wasn't paying but they can take however long they need to return funds and correct accounts read more

FP&L has an incredible poor "Customer Service" Dept. It took my several attempts and 20 minutes to eventually talk to aloe person. After supplying all essential details on my account ( since 7 years) they continued to bother my with my ss number. Extremely frustration and still no solution to my problem... Just one star; poor service.. read more