Good customer service and short wait time! I just moved here and needed to get a license and…read morelicense plate. I went on a weekday and weekend and both trips were quick and easy! I scheduled an appointment for both trips and was seen quickly and the staff was very friendly.

Overall: 1/2 Cleanliness:…read more Service: Quality: Efficiency: Value: I know this location has a ton of one-star reviews, but based on today's visit alone, I honestly can't relate to that experience. I came prepared -- researched what I needed ahead of time, downloaded the right application, filled it out, and made an appointment online. When I arrived, they checked me in quickly and even escorted me to the right window for service. The office was very clean and organized, so that's an easy five stars. The service was excellent from start to finish -- everyone I interacted with was polite, helpful, and seemed genuinely committed to making the process smooth. The quality of the experience was great too. The instructions online matched what was needed in person, and when I made a small error on my form, the clerk helped me correct it on the spot. The efficiency score, though, takes a small hit. My appointment confirmation never came through by email, and because of that, no one was going to call me over the intercom. Luckily, someone came to get me personally within a minute of sitting down, which made up for it. Still, it shows the system isn't perfect. Lastly, the value of the experience gets four stars. One front-desk clerk got distracted when other customers interrupted us, which slowed things down a bit -- but he was courteous, and I appreciated his effort to get me taken care of once we got back on track. All in all, I was in and out in 15 minutes. That's not just fast for the DMV -- that's record-breaking. Hopefully, reviews like this encourage more people to give this team credit where it's due.. . and more importantly, that this team continues to give people reasons to give it the review that I did. Good job, Midway Crossing location (Mall of Americas -- Miami) . Keep it up!

We had an appointment but never imagined it would be so smooth and fast!…read more In and out in less than 30 minutes. The people working there are very nice, organized and professional.

I was dreading going here today to update my license. I was so wrong. I arrived 10 minutes…read moreearly for my appointment and was met with a kind and professional woman who showed me the place to wait for my appointment. She checked my paperwork handed me a number and sent me in to wait to be seen. I was called 2 minutes later at 11:32, my appointment was for 11:30. I was taken care of by another thoughtful and professional person. I signed the necessary forms, paid my $25 and received my new license and left by 12:05PM. Every person who helped me was terrific. Make an appointment, arrive with a smile, be appreciative and take note of the endless hard work all these people do, and say thank you.

Terrible Experience!! Staff is extremely rude, anyone who had questions received major attitude in…read morereturn and was spoken to with major disrespect. I was only in the walk in line for less than 10 minutes and witnessed 3 people who were disrespectfully spoken to. Do not go to this place

this must be a joke, you cannot get an appointment, when you do it's for theee mi this down the…read moreroad, when you finally get there with appointment you may as well not have an appointment because you're gonna be there all day, ridiculous, rude and not very easy to use, I cannot believe that with all technology we have that the DMV feels like a third world country all over again, or should I say a banana republic

I had a very disappointing experience at this location. I drove all the way from Pembroke Pines,…read morewhich took over an hour, because the center there had more than 200 people waiting in line since 12pm and it was 2:30pm with no movement. I remembered this location at Kendall from when I used to live nearby and always thought it provided good service. When I arrived, Maria and a security guard were taking down the stanchions. I asked if I could still go inside, and they told me the office was closed and only at that moment attending appointments. This was extremely frustrating because the website says the center closes at 5 PM, yet I was told they were already closed at 4 PM. There was also no clear information online that this location is appointment-only and does not accept walk-ins. Even after explaining that I had driven over an hour to get there and they can see that my driver license address is not from this county, there was no effort to assist or provide guidance, which felt very dismissive and unwelcoming. If this location closes earlier than advertised or does not accept walk-ins, the website should clearly state that so people don't waste their time driving long distances. The lack of communication and guest service here was very disappointing.

2 hour wait with appointment blah blah blah blah blah blah blah blah blah blah blah blah blah blah…read moreblah

My wife recently visited the DMV for a simple name change with all the proper supporting documents,…read moreand the experience she had with a representative named Gilberto was extremely unprofessional, rude, and unacceptable. From the start, he was condescending in tone and dismissive of her questions. Instead of providing clear guidance, he gave incorrect and inappropriate information, including a shocking and offensive statement that "American citizens donate 99.9% of the time and Latinos do not 99.9% of the time" when discussing organ donation. This is not only factually false but also discriminatory and unprofessional to say in any workplace, let alone at a government office. On top of that, he erroneously cancelled her appointment during their interaction, which caused further frustration and wasted her time. When he asked if she wanted to register to vote, she said yes, and when she answered what party she wanted, he visibly made a face of disapproval. That kind of behavior has no place at the DMV, where staff should remain neutral and respectful. Throughout the interaction, Gilberto was dismissive, rude, and clearly unwilling to treat my wife with basic courtesy. He acted in a way that was low-vibrational, unprofessional, and cowardly--speaking to her in a way that he would not have dared if I had been present. People like this damage the image of the DMV and further erode public trust in an institution that should serve everyone fairly. My wife went to the DMV for a straightforward name change. Instead, she was subjected to disrespect, false information, and poor service. The DMV needs to take accountability for this type of unprofessional conduct and ensure employees like Gilberto are trained--or removed--so others don't have to endure the same experience.

This place needs to be shut down! The office refused to allow any special support for those in…read moreneed, and told us anyone with a disability should be able to support themselves. The lady in the photo was especially cruel, told us we weren't welcomed there and that only "normal" people were allowed to check in. The security guard in the photo mocked my client who needed help with translating and tried to bully her using his authority. What a disgusting bunch of barley humans.

Es una falta de respeto que te cobren el parqueo 6.45$ cuando vas a pagar por un servicio, siempre…read morehay muchas personas y me parece abusivo el precio del parqueo.

Ileana was amazing!!!! Easy fast process. Almost no wait time and super kind!!! Would recommend!read more

The service at Bird Road Auto Tag was incredibly efficient and friendly. They handled my vehicle…read moreregistration quickly and answered all my questions with a smile. I was in and out in no time, which made a potentially tedious task very pleasant.

This is the second I come here because is easy from podiatrist office I try to replace my handicapp…read moredecal but I send my cuz she's elderly seems some lady took over my papers super ride they should have people working like that. If they don't like to work with customer service she was so rude. She has no patience for the elderly.

Needed information on property appraising, so I went by the South Dade Gov't Center yesterday to…read moresee if I could speak with someone for advice. Went to the 2nd floor, to the Property Appraiser's Office, which was crowded with people waiting to be seen. I said excuse me to the employee to ask my question (she had glasses and brown hair, was working on 2/22 around 2pm), and she was extremely rude. She said I had to sign in. I said I don't know where to sign in, and I only had one question, and based on her answer I don't even know if it would make sense signing in and waiting. She said she didn't have time to answer questions, and that when people ask her one question, it's usually followed by 3 or 5 more questions. Very rude, dismissive and curt. I understand you're busy, but you're in the customer service business. It pays to be kind! Especially as a government employee.

the free parking is always packed so expect to park far and walk…read more there is security checkpoint at the entrance into the building so leave all your weapons and illegal contraband inc ur favorite hash pipe in the car or you will have a new set of problems to deal with aside from the original reason why you are here in the first place. the reason for the 2 stars is based on and because the whole system stinks like a fresh pile of horse manure... the online system is a joke and i truly believe that it's by design... you are supposed to be able to take care of your traffic citation online whether you hoose to contest it or not how can you do anything if that stupid citation doesn't even pull up and this is waiting up until the last day before the 30 days is up!?!?!? the bright side is that if you show up in the morning on a thurs, chances are that you will get served (pun intended) shortly. there is an old "take a number please" sign of what used to be their old ticketing system and has since been replaced w an electronic ticketing system on the wall in across from the old ticketing system. they were at a018 and in 40 mins i got called (a055) so that deserves one star. so be patient! and stand up for your right if you believe you have been wronged! and if you know you are guilty as sin, then get your best poker face going! either way, good luck folks! btw: the other star is for the parking spaces. they are actually spaced out nicely so that minimizes your car from getting dinged and/or scratched.

They were quick , and friendly enough while offering information . If you get there early, the…read morelines don't really fill up as it's an out of the way location...

I had stopped by today Thursday this afternoon around 2pm to pay citations and to renew my drivers…read morelicense here and it was a bit disturbing. The county clerk that I spoke to, David Serra was not only hostile with his tone of voice but his hand gestures as well. He kept cutting me off when I asked a simple question. I asked if he was ok and he replied "no, I am not ok. I am insane. " Verbatim. I apologized and was too afraid to ask why my reinstatement on my receipt said traffic school when I had completed that online. I left feeling unsafe and hoped it wasn't a mistake being charged again for the traffic school. Also, I really hope he gets the medical attention he needs to prevent him from treating others in the future less than. As far as the experience at the dmv across the hall, it was the complete opposite. Shirley was informative, courteous, patient and respectful. Maybe David Serra can learn from Shirleys exceptional service? I left within an 2 hours. Discouraged from all the fees, and Davids inappropriate behavior, but relieved that at least one employee enjoyed their job.