I hired this company a few months ago. I live in New York and have a house in port orange…read more I came down to house in Florida I was paying a lot of money a month and all they were doing was the cutting grass. I had a contract with them to weed and trim bushes and trim my palms. It was a mess when I got here they were doing nothing but cutting grass they never even showed up today so I could tell them what to do. Women on phone was not helpful said wait to talk to them and they never showed. So BEWARE!!!

Very happy with the work and response with some issues we had. They didn't just slap a bandaid on…read morethings, it was fixed RIGHT! We have a huge project they undertook and we couldn't be happier with the outcome, customer service and response time.

I could not ask for more from a pest control company. They have a yearly service and will come to…read morespray again if needed. They treat the house inside and out. Rick (my technician) is friendly, informative, helpful and thorough, exactly what you want from your tech. I keep my house clean, but hey, it's Florida. When an occasional ant or other bug comes in, I find it dead. Their treatment is enough, especially since they bait outlets and switches, spray my baseboards, do the garage, and outside areas that touch soil. Best of all, their price is reasonable for year-round protection. Definitely five stars from me.

I had a huge problem with fleas after my air conditioning broke. The heat and humidity was just…read moreright for flea infestation. They came twice and sprayed and gave me good suggestions like putting my clothes in the dryer because it kills the fleas and larva they scheduled me at a reasonable time and their technicians, neuron, knowledgeable, and pleasant.

I booked this company for roach control on 5/28/2026, with a followup visit on June 11. I chose the…read moreone time yearly treatment at $199. I told the owner I would consider the quarterly treatment after seeing how well it worked. We scheduled a June 11 follow up to kill the newly hatched, or so I thought. It did NOT work. I have baby roaches all over my kitchen. There are still some big ones, too. I called the company and was told that is why I should have bought the quarterly treatment, and I was offered a discount of $65. per quarterly. That's all. Even with quarterly treatment, I would be waiting from May 28 until September 28 until the next treatment. Do the math! This is an excellent example of deceptive, fraudulent and unethical business practices. ​Buyer Beware!!!!!

I love supporting our local business owners. I grew my business from the support of the community…read more Sherry the owner is well versed in pest control.If you wasnt great professional service call them. Cheers

By far the best in the business. My lawn has never looked better. It only took a few weeks to see a…read moreconsiderable difference in my lawn.

Hubris, Incompetence, High Price, Low Service Last year,…read moreCentral Florida never seemed to come out of the winter dry season. The drought continued through the summer, and, of course, the dry conditions invited Chinch Bugs to invade my Floratam lawn. They did so with a vengeance. The lawn service company we had used for years couldn't get the problem under control despite numerous attempts, so I finally had to let them go and try fighting the battle myself. I had some success with various products, including a granular treatment I purchased from an agricultural supply company. For a while, it looked like we were winning. That battle was becoming exhausting, though, and expensive. Between insecticides, sod and other lawn products, I decided enough was enough. We were familiar with several lawn companies in the area, and we decided to give Drake a try after seeing what appeared to be good results on a neighbor's lawn. I called Drake. That's where the story took a turn. The initial call was handled quickly and professionally by a personable young lady. We scheduled a time for a field representative to come out, inspect the lawn and provide an estimate. Soon afterward, I received an email confirming the representative's name and even including his photo. Very professional so far. Then things started to unravel. The representative called and told me he would be off the following day, a Friday, and that his manager would fill in for him. Nothing was said about changing the appointment time. Later, another email arrived from the office giving me the manager's name. Again, nothing indicated that the appointment time had changed. So Friday morning, I was at home waiting. 11:00 a.m. -- Nothing. 12:00 p.m. -- Still nothing. Not even a phone call. At this point, I was beginning to feel like I was dealing with a cable TV technician from the old days: We'll give you a time window, and maybe somebody will actually show up. I finally gave up and started looking for other lawn companies. Then, at approximately 3:30 p.m., I received a call from the manager saying he would arrive around 4:00. That's five hours after the scheduled appointment. Needless to say, I was irritated. Still, I told him to come out because I wanted to hear what Drake had to say. When he arrived, there were plenty of explanations for the scheduling fiasco, but I decided to put that behind us. He did conduct a thorough inspection of the lawn, and I appreciated that. He explained how Drake could attack the Chinch Bug problem and develop a plan to get the lawn back into shape. Then came the price. It was more than twice what I had been paying my previous lawn company. Since my wife and I are retired, I asked if he could email me a written proposal so we could discuss it and determine whether we could fit it into our budget. "No problem," he said. He repeated the email address that Drake had already been successfully using to communicate with me. He said either he or the original representative would contact me on Monday to see what we wanted to do. We discussed it over the weekend and, despite the rocky beginning and high price, we were actually prepared to give Drake a try. Monday came. No proposal. No phone call. Nothing. Remember, this was after I had already waited five hours for someone to show up for the original appointment. Tuesday morning, I replied to the email the Drake office had previously sent me confirming the appointment. I explained everything that had happened and asked that my concerns be forwarded to the area manager. To his credit, the area manager did call me back. Unfortunately, his primary concern seemed to be the scheduling problem. I explained that we had already gotten past that issue and that my real concern was the missing proposal and the promised Monday follow-up. He told me that he had emailed the proposal to me twice over the weekend. I'm sorry, but that doesn't make sense. Drake's emails had been reaching me perfectly well. I had received multiple messages from them before and had responded to them. Yet somehow, the one email that actually mattered never arrived. Perhaps it was sent to the wrong address. Perhaps it wasn't sent at all. I don't know. What I do know is that I never received it. I then asked the obvious question: If the proposal had supposedly been sent twice, why didn't anyone call me on Monday as promised? There was no good answer. At least he called. Incompetence. High price. Low service. And here's the kicker. When it became apparent on Friday that Drake might not show up, I contacted another lawn service company. They came to my house this morning, on time, as scheduled, and provided an estimate. The price? Less than half of what Drake quoted me for essentially the same battle plan for my lawn. So after all of this, I didn't have to wonder whether I had made the right decision. If this is how Drake treats a potential customer before they even have your business, I'm certainly not interested.

What an amazing company! Highly recommend Steve & his crew. So kind, patient, thorough and very…read moreknowledable. I receieved several quotes about our mouse/rat situation but felt most comfortable going with Steve. Some others tried to use fear tactics to pressure me into insanely expensive quotes. The crew is very respectful and communicated so well like when they were on their way. A+ for Wildlife Extractors.

Our house is almost 10 years old so we thought we would need our ducts cleaned. They stopped by and…read morechecked everything out and said our ducts were perfectly clean and didn't need a thing done. I appreciate their honesty! They could have easily charged us for something we didn't need done. Great company.

Excellent serviceman, hard-working, thorough and respectful. A quality experience. Highly recommend!read more

In June (2019) we used Todd at Universal Pest Control to handle a major job at my girlfriends home…read morein Daytona beachside, after the property had experienced an on-going termite problem for many months. (Spot treatments by another pest control company had not worked and they kept coming back, and the other company had advised us that they could not tent the house due to technical problems.) Todd took the trouble to fully research the challenges, and figured out a way for the entire house and separate garage apartment to be tented and fumigated. He did an excellent job of arranging for the tenting and personally oversaw the entire job from start to finish (3 days), including personally inspecting the home to ensure that it was OK for us to move back in. He then came back a week later to check in on us, and to check the health of the plants that we had gone to a lot of trouble to save, as some of them had to be tented (they survived thanks to his advice on how to protect them). And all this at a very reasonable price versus other quotes we obtained. Needless to say we were highly impressed with his work, have no more termites, and cannot recommend him enough.

I was referred to Universal Pest Control by a friend to control a swarm of bees living deep inside…read morea tree on my property. Todd quickly responded, detailing my options on the best way to handle this troublesome occurrence. I couldn't be happier about they service and speed with which things were handled! Thanks Todd!

DO NOT USE DIXIE'S SEPTIC -- YOU'VE BEEN WARNED…read more I don't normally write reviews, but this company earned every word of this one. I contacted Dixie's for a leach field estimate. They told me the owner was out sick and would follow up. Instead, a week later, I received a vague $6,500+ estimate via email--no site visit, no discussion, just a generic message with shady disclaimers like "not responsible for damage to pavers." That language doesn't belong in an estimate email--it belongs in a contract--and even then, it's a massive red flag. Despite my gut saying to walk away, I gave them a chance. I told them my driveway is fully paved, the property is gated, and we have dogs. There's no way anyone could access the site without contacting me. They insisted the owner had come out--physically impossible. Still, I agreed to move forward with a basic tank cleanout in the meantime. That's when the real problems began. They sent out two guys who clearly didn't know what they were doing. They couldn't figure out how to run their hoses (this is supposed to be their job), started pumping for 10 minutes, and then told me the truck was full. They packed up and left--leaving my septic tank completely open, hose dangling, unsecured and exposed. Yes, I have this all on camera. And yes, I'm actively looking into whether this violates environmental or health codes. Open septic tanks are a public health and safety risk--plain and simple. While I'm still reviewing the applicable regulations, it's worth noting that Florida law and environmental codes treat unguarded or improperly secured septic systems as potential health violations. If there are penalties or reporting requirements here, I will pursue them. Hours later, a second truck arrived, pumped quickly, closed the tank, and drove off without confirming a single thing with me. That night? My house backed up--sinks, toilets, everything. Turns out, they never fully pumped the tank. When I called to report the issue, I was screamed at by a woman calling herself "80-year-old Aunt Jane," who barked into the phone: "WHO IS THIS AND WHAT DO YOU WANT?!" Eventually, someone returned. And sure enough, the tank was still half full. The waste had dried along the walls--no backflush, no line clearing, just laziness. I asked them to flush the interior lines to finish the job (a standard part of professional service), and they said that's "just a courtesy." Everything with this company is an excuse. And then it got worse. That night, while walking my dog, I discovered my custom steel gate post--a remote-controlled, solid metal post embedded in concrete--had been ripped out of the ground. Not bent, not scratched--ripped out. Sure enough, my cameras caught their truck backing straight into it, then the driver trying to jam it back into place to hide the damage. I called to report the damage--they denied it. Then I told them I had video evidence. Only then did they admit the truth and say they'd cover the cost. I sent them the estimate, and since then it's been nothing but games, delays, and more avoidance. I want to make this perfectly clear: I have full video surveillance of everything. Every truck. Every interaction. Every lie. Anyone who doubts this is welcome to request the footage. It's all there. Also, Florida Statute §316.061(1) makes it a criminal offense to damage property with a vehicle and leave the scene without informing the property owner. That's exactly what their driver did--and it only came to light because I had cameras. We've given Dixie's every opportunity to make this right. They've chosen deception, negligence, and outright disrespect instead. We are pursuing every available avenue to report and warn others--public reviews, consumer protection complaints, state and local authorities, and beyond. And yes, I am actively investigating any and all additional violations they may have committed by leaving the tank open and failing to secure the site properly. If you care about your property, your time, or your sanity--DO NOT use Dixie's Septic.

I've used Dixie Septic Tank Services a number of times over the years, this project required a…read moreopen-ended purchase order to haul and dispose of some industrial strength organic wastewater sludge and effluent during a pump down of a wastewater pre-treatment plant so we could do some renovations and maintenance to the plant. Dixie managed a fleet of trucks to accomplish this using a few contract haulers as well as one of their trucks they dedicated to the project. Over the course of nine days they provided exceptional service, their employees were very reliable and were very professional during the entire project. I was provided with manifest for each load and the operators ensured all connections to the truck were clean and efficient and they used the necessary PPE (personal protection equipment) during the process and observed all safety protocols as they entered and exited the plant property. I would definitely recommend using Dixie Septic for all your industrial, commercial or residential needs for fast and reliable service, you don't stay in business for over 55 years unless you're doing things right...