DO NOT USE DIXIE'S SEPTIC -- YOU'VE BEEN WARNED I don't normally write reviews, but this company earned every word of this one. I contacted Dixie's for a leach field estimate. They told me the owner was out sick and would follow up. Instead, a week later, I received a vague $6,500+ estimate via email--no site visit, no discussion, just a generic message with shady disclaimers like "not responsible for damage to pavers." That language doesn't belong in an estimate email--it belongs in a contract--and even then, it's a massive red flag. Despite my gut saying to walk away, I gave them a chance. I told them my driveway is fully paved, the property is gated, and we have dogs. There's no way anyone could access the site without contacting me. They insisted the owner had come out--physically impossible. Still, I agreed to move forward with a basic tank cleanout in the meantime. That's when the real problems began. They sent out two guys who clearly didn't know what they were doing. They couldn't figure out how to run their hoses (this is supposed to be their job), started pumping for 10 minutes, and then told me the truck was full. They packed up and left--leaving my septic tank completely open, hose dangling, unsecured and exposed. Yes, I have this all on camera. And yes, I'm actively looking into whether this violates environmental or health codes. Open septic tanks are a public health and safety risk--plain and simple. While I'm still reviewing the applicable regulations, it's worth noting that Florida law and environmental codes treat unguarded or improperly secured septic systems as potential health violations. If there are penalties or reporting requirements here, I will pursue them. Hours later, a second truck arrived, pumped quickly, closed the tank, and drove off without confirming a single thing with me. That night? My house backed up--sinks, toilets, everything. Turns out, they never fully pumped the tank. When I called to report the issue, I was screamed at by a woman calling herself "80-year-old Aunt Jane," who barked into the phone: "WHO IS THIS AND WHAT DO YOU WANT?!" Eventually, someone returned. And sure enough, the tank was still half full. The waste had dried along the walls--no backflush, no line clearing, just laziness. I asked them to flush the interior lines to finish the job (a standard part of professional service), and they said that's "just a courtesy." Everything with this company is an excuse. And then it got worse. That night, while walking my dog, I discovered my custom steel gate post--a remote-controlled, solid metal post embedded in concrete--had been ripped out of the ground. Not bent, not scratched--ripped out. Sure enough, my cameras caught their truck backing straight into it, then the driver trying to jam it back into place to hide the damage. I called to report the damage--they denied it. Then I told them I had video evidence. Only then did they admit the truth and say they'd cover the cost. I sent them the estimate, and since then it's been nothing but games, delays, and more avoidance. I want to make this perfectly clear: I have full video surveillance of everything. Every truck. Every interaction. Every lie. Anyone who doubts this is welcome to request the footage. It's all there. Also, Florida Statute §316.061(1) makes it a criminal offense to damage property with a vehicle and leave the scene without informing the property owner. That's exactly what their driver did--and it only came to light because I had cameras. We've given Dixie's every opportunity to make this right. They've chosen deception, negligence, and outright disrespect instead. We are pursuing every available avenue to report and warn others--public reviews, consumer protection complaints, state and local authorities, and beyond. And yes, I am actively investigating any and all additional violations they may have committed by leaving the tank open and failing to secure the site properly. If you care about your property, your time, or your sanity--DO NOT use Dixie's Septic. read more

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Overcharged us $100 for a pump out. Employee they sent out for service was here for 2 hours trying to find where to locate to start the pump out. From inside we heard alot of hard banging , thought he was going to bust something. Neighbors heard as well and was watching. He was using our fencing post that we had lying against our house to use for the banging inside the massive whole he dug out in our yard. Stole our brand new shovel from our yard and never was returned. Called office about these issues Joan who answered was trying to beat around the bush and was rude. Sent over another employee of theres to see what was done. He couldn't believe what he saw. Loose huge rocks laying there on top of the soil he dug up and scattered everywhere. Returned a shovel a few days later that was old and not ours . Nothing but a week long headache with this company and we have lived here for 30 years . NEVER EVER EVER will use them again. Just wanted to share our experience. read more

Dixie Septic Tank - how our front yard looked like after employee left. - Septic Services Near Me - Deland, Florida

I've used Dixie Septic Tank Services a number of times over the years, this project required a open-ended purchase order to haul and dispose of some industrial strength organic wastewater sludge and effluent during a pump down of a wastewater pre-treatment plant so we could do some renovations and maintenance to the plant. Dixie managed a fleet of trucks to accomplish this using a few contract haulers as well as one of their trucks they dedicated to the project. Over the course of nine days they provided exceptional service, their employees were very reliable and were very professional during the entire project. I was provided with manifest for each load and the operators ensured all connections to the truck were clean and efficient and they used the necessary PPE (personal protection equipment) during the process and observed all safety protocols as they entered and exited the plant property. I would definitely recommend using Dixie Septic for all your industrial, commercial or residential needs for fast and reliable service, you don't stay in business for over 55 years unless you're doing things right... read more

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They were on time friendly, the price was lower than other septic places. It was well worth ,they were fast, the best part was they were on time,polite . I appreciate that in a business I would definitely use them again read more

Easy to schedule, came as arranged and quick to provide service. Provided some guidance on septic tank maintenance as well. Most satisfied. read more

Well, they were quick to respond but found I had a problem with my pump motor on/off switch. Their "expert" came later that day to replace the switch but he also decided to re-mount my working alarm float. 3 weeks later the septic backed up into the house AGAIN because their expert mounted my alarm float incorrectly. I think they charged too much for switch & service time. Lots of other services to choose from next time. read more

I recommend Dixie septic for their services Geoff the service person he was very complete in the drainage of my tank he was considerate and even replaced the sow in a perfect patch. thanks Geoff it can't be a easy job!!!! read more

This company has done work for me in the past and, still offer fast, reliable and great service. Had Juan and Andrew, they were excellent. Thank you so much . read more

First yelp review!! These guys are amazing and quick and gave us a lot of simple maintenance tips. Can't remember the name of the serviceman that came out but he was very nice and funny! Prob not even here an hour just to do a septic pump/cleanout. I think our whole cul-de-sac will use them and I will recommend them to everyone! Easy payment and VERY great price! read more

I had a horrible experience with this company. I will never use them again. Paid almost $300 to get my septic pumped and it was full in less than 2 weeks. I have 2 small children and a husband. They just told me oh it can happen and I had to pay the same amount again to get it pumped. I was in all. Never again! read more

On August 12, 2021 my neighbor was having work done by Dixie Septic Tank: Thus, a young man named TJ asked me if the Dixie Septic trucks could turn around in my driveway to make it easier for the trucks. I had no problem because he asked first: Finally, I am totally impressurd with Dixie Septic, and TJ is a true Evans. OH YEA ! read more

I had Dixie Septic come out and was very pleased with their performance. They were patient and waiting a few minutes for me to arrive before they started the job. They were very informative and took the time to answer all of my questions and explain the whole process to me. I want to give them a big shout out because that is what customer service is all about. Thank you, fellas and keep up the good work! I will be recommending you to future clients! read more

3 years ago I had a septic tank pumped out and, unfortunately, I failed supervise the process. The employee has since been let go because of questionable behavior and now I've found that the filter in that tank has been broken off. It's highly unlikely that water rising to the top and flowing out to a drain field caused the filter and is casing to break off from the pipe. I believe the employee dropped the concrete lid on it and broke it without telling us. Dixie Septic Tank will not take any responsibility for it. read more

Dixie Septic came out today to pump my tank and clean my filter. They did an excellent job! I couldn't be happier. The thing that made it great was Larry! Very polite. He took time to explain what he was doing and help me understand what I need to do so as not to have any future problems with my system. He also told me that Dixie had originally installed the tank and he knew the whole history behind it. It was great a great experience using Dixie and Larry! I can't imagine anyone doing a better job! read more

I have used Dixie before and was satisfied, this time the service ( or lack there of) was surprising. I had a schudled appoinment for Friday at 3 p.m. the tech called and asked to come early however, I was at work still. The tech and myself had 2 or 3 phone conversations and finally decided to reschedule for Saturday 9:30. Saturday morning came and no Dixie, called the number of the tech and no answer. Called back at 10 the tech answered and I was informed he had a lift station to pump, then a race track to pump then he is coming to my house. Umm, don't you think it would be a good idea to call me, the customer to ask if the time change would be ok ? I suppose Dixie Septic is so busy they don't need my business and the unprofessionalism of their employee is unacceptable. read more