Lost the Amazon packages I returned. When I asked Lebron he said he couldn't help me, that there…read morewas nothing he could do. He then swore to me that no Amazon return gets a tracking number. Absolutely false. I returned an item to Amazon on 14 Dec 25 and it had a tracking number. They screwed up and now they want to blame someone else. No accountability and crappy customer service. Do not trust this store and do not trust the employees.

I went there with my box of 4 shocks off my truck weighted at 62 pounds paid 160 for shipping. All…read morefor the factory to email that they only received 3 they sent me a picture of my box and they was a huge hole on the side of the box must of been mishandling the package because how does that even happen. I went to make a claim with UPS off $800 they gave me a $100 which doesn't even cover the cost of a new shock, I called the store today and spoke with one of their managers who told me she was going to speak with someone and she would call me back in 10minutes and 30 minutes went by with no response from them so I called the store back just to find out the manager I spoke with left after the call which is crazy!!

The best at packing and shipping all types of items. Important packages and gifts have always…read morearrived on time!

I have used the shipping services of Pak Mail (#343) in Ocala, FL several times over the last 4yrs…read more& this store has consistently provided superior service. Donald is always very timely with replies, quotes for shipping my fragile antiques are always reasonable, receipts are emailed rather quickly, my items are ALWAYS packed with the utmost care & I am always super pleased when opening my shipments. This store is one of the BEST shippers I've used in the USA.

The two young gentlemen who worked there this morning (07/20/2026), really know what the meaning of…read moreexceptional customer service is! These two are always friendly with the best smiles, helpful meaning they go the extra mile, very courteous, knowledgeable, patient and very well groomed. My husband and I always choose to go here (over Fed Ex) any day due to the difference in attitudes. Thank you two for making the difference!

This store is 12 miles farther than the UPS store closest to my house. Still, this is the location…read moreI choose to use when I am in need of their services. Why? Because all of the employees are just so darn nice! A few days ago I needed a notary and two witnesses to my signature and went to Amscot because I thought they'd be cheaper. Amscot couldn't do it, but this UPS location seemed really happy to help and was the same price as Amscot, $10! I had no idea they did fingerprinting and copying in there as well. It's such a nice, small little store just brimming with friendly, happy, helpful employees. All of my Amazon returns go through this store, and now so will all my notarizations. It's a great place!

Best place in Ocala to ship unless I miss the 3 pm FedEx deadline then I go to the FedEx drop Box…read moreon NE 10th Street across from Publix on Silver Springs Blvd (East 40). If it's only ground I go straight to FedEx on SW 60th Avenue. Clerk is extremely courteous and knowledgeable. Since there is only 1 employee, she closes for lunch from noon to 1 pm so plan your drop offs accordingly.

I would not recommend this Postal service anymore I've used them twice and I've had problems with…read morethem both times one time my package was completely lost and I've never recovered it and they did nothing to help me and the second time I was charged way way too much just go to the post office they are way more efficient

They have a good system but "Amazon"and the return policy cause me time an hour because of "Amazon…read morepolicies" pac-n send good people.

I absolutely dislike giving any business a bad review, however this is definitely warranted and…read moreshould serve as a "Heads-Up" to anyone wishing to ship their packages from this business!!! I feel this business is taking advantage of elderly people buy selling them shipping insurance on their packages they send via FedEx, UPS, DHL or any other carrier. They inform their customers that they are buying shipping insurance through the carrier they are shipping with i.e. FedEx and charging $1 for every $100 dollars of coverage. Unfortunately, the customer is buying Sentry Storage's insurance which does not cover the package from damage unless THEY PACK IT for you (which is not disclosed to the buyer) and their insurance will only cover the loss of the package. The other sad component of this misleading purchase is that if you buy coverage through your shipping carrier i.e. FedEx for $0.98 for every $100, this coverage is not only cheaper but DOES cover for damage or loss of the declared value. Unfortunately, having to now file claims against their store Bond and Insurance for selling false coverage on packages they do not cover unless they pack it. SAD SAD Situation!

Just a normal UPS store located in a small strip shopping center near Publix supermarket where my…read moremom lives. Used it to mail out a few packages. Staff was efficient. No real complaints.

Most of the staff here is very good. One gentleman is extra cheerful but that's ok, it's fun…read more They often make me laugh but maybe I overshare about my ugly returns. They are efficient and get me out of there even when it's busy. Handy location next to Publix so I don't have to make extra stops.

I would give them a zero if I could. We used them to move within Florida and store for several…read moremonths. I am missing items -- several kitchen boxes are just gone. Glass items are broken because they were put on the bottom of boxes with not padding and heavy items thrown in on top. I have items that are not mine -- so someone else is missing a ladder. Use caution!!

Waiting with a friend for a pickup of a piano, The time slot was 9am to 10pm and here it is almost…read more2:30 pm and no sign or word from them. The people who hired them keep giving us a song and a dance about when they are coming, or trying to contact them. Any other reliable mover would tell the person who hired them what is going on. In a tech world, calls, texts etc. is the way companies keep in contact with thier clients. It's a P poof way to conduct business. I would never hire them in the near future or any other time. Bad business ethics. If there was a ZERO star that is what I would have selected as far as Village Movers and their ad shows why,

Coya is a hard worker, very professional and helpful, I appreciate her service and Highly recommend…read moreher, thanks for your service!!!!

Worst moving company ever. They destroyed my furniture, car and clothes. If you care about your…read morebelongings DO NOT use them. After I documented all the damage, they denied claim. Horrible customer service. Reached out to owner Mr. Hill numerous times and he never had the honor or courtesy to contact me.