I would have given NO stars if that was a possibility!
It is said that the only thing people remember is the first and last part of whatever it is they read. With that in mind, the only good thing I will start off saying about Village Movers and Storage is Devin Sherwood. As soon as he was made aware of the issue, he went into action to try and rectify it as quickly as possible.
I apologize for the length of this review, but there is much to be said.
I'm happy to hear that others had a good experience. However, in my case I would NEVER recommend Village Movers and Storage to anyone even if the only thing they wanted to move was a doghouse! Nate was very personable when we first met; I was (locally) moving from a 2br apartment in Wildwood to a small house in Ocala. I was sent the price quote via email for $2300-2400 dollars for the move which I thought was reasonable after my move the year before being $2200. The two men who did the initial packing were personable and I asked for them to be the ones who did the actual moving. But boy am I ever sorry I did!!!
When the furniture was delivered and they were leaving, I was given the bill, it was $3140 - supposedly due to extra "labor" charges. How could he have given such a poor estimate to begin with? It's his business to know, even if it would have been a ballpark figure, maybe an additional $200-$300 but NOT $740-$840 difference. Oh, and before I forget, one of the movers actually came back after I'd given him the check and asked if the amount included a TIP? That was the first issue. The second was the movers rolled my Tempur-Pedic bed up like a rug and taped it. When I saw it later that evening, it looked like there was a body INSIDE the mattress. There was nothing wrong with that mattress before the move. Nate came over the next day to try and stretch it back to normal - part of the lump was gone; but anyone who knows Tempur-Pedic knows the damage was done. I told him I wanted a new mattress. Let's jump to 5 weeks later and there STILL had not been a resolution to getting a new one. Never once did Dominic, who I believe is the owner of the company, reach out to me. I was given his number by Nate and told to contact him. Whatever happened to customer service? Without question, HE should have called ME as soon as it happened to fix this by replacing the damaged one.
I waited as long as I could but with company coming, I needed a bed. By this time, Nate said he was no longer involved, telling me that damage wasn't his department, and he turned me over to Devin. Not his department??? Shouldn't he have done that 5 weeks before?? So much time wasted and stress I should have NEVER been put under. So I went out and bought a new Tempur-Pedic (on sale, floor model originally $4200 for $2400). As I told Nate, I wasn't a greedy person; I simply wanted the bed replaced as it should have been in the beginning. So Devin was now involved; but because I'd gone out and purchased the new mattress, it apparently changed what he could do. So now he asked me what I would accept as fair monetary compensation. I said I wanted the cost of the mattress - $2400 - which he said the owner wouldn't do. I told him I'd settle for half. Now here's the bad news folks, not only did the moving company stiff me on the actual move, they didn't want to pay for the mattress. Dominic started with an offer of $500 (insulting) but Devin was able to get $850 - still insulting as far as I'm concerned. I live on a fixed income and relied on this company to take care of me and my things - THEY DID NOT DO EITHER!
It is stated that hindsight is great, and this whole NEGATIVE experience is a perfect example of that! Not one piece of my furniture wasn't damaged in some way from light scratching to small gouges; unwrapped light bulbs rolling around in boxes. And it goes on and on...REMINDER: THEY ASKED FOR A TIP...
So, the bottom line here, is that a 21-mile local move which should have cost me no more than $2400 or a little bit more ended up costing me $4690 and Village Movers and Storage simply didn't care. read more