Very disappointing experience. We had a 5pm reservation, followed by a 6pm show of the Nutcracker across the street. We parked and had a bit of a hard time finding the actual restaurant, which is across the street from Capital One Hall but not near the grouping of other restaurants. From where we entered the compound, there was no Sisters Thai signage in view.
We were checked in by the host fairly immediately (I'm going to refer to him as S#1 - we have 4 different ones we'll be encountering on this journey), and seated in their dining area, which is small but beautifully laid out, with an attached bakery/cafe. The group next to us was ordering only from the bakery, which they allowed, so a waitress was helping them (S#2). On our other side, multiple tables were being served by another member of the wait staff (S#3). I mention this because I'm still unclear on WHO our actual assigned waitress was. After being ignored for 10-12 minutes (although the restaurant was not busy at this point), I flagged down S#2 as she assisted the table next to ours for the 3rd or 4th time (she was running back and forth from the bakery checking on items for them) and asked if we could place our order, and she said she could take it (as though it maybe wasn't her assigned table??). We ordered 2 Thai Iced Teas, Pad See Ew, and the Chicken Festival with Lo Mein. Then we sat and waited. After another 12 minutes, I asked S#1 as he walked by if he knew who our waitress was, since we didn't even have drinks at that point. He was very apologetic, went and spoke to someone (maybe a Manager). Immediately afterwards, S#3 came running over with menus, and I told her we had already ordered but hadn't received any drinks and wanted them to be aware that we did have the show at 6. She said she'd check on our meals and left. At that point, S#1 came over with our Thai teas. A few minutes later, another member of the staff (S#4) came over and gave us our meals, which were not super hot, so I'm not certain if they had just been sitting there waiting for the waitress that we didn't seem to have.
The food itself was fine. My daughter enjoyed hers (the pad see ew), more than I did mine, which is pictured. The hunks of chicken were a bit overwhelming, and had a sweet taste to them. The Thai teas tasted very watered down. At no point after we got our food did anybody check on us, offer glasses of water, etc.
We then got our $67 bill (after I flagged down S#3 for it), for our two fairly run of the mill plates of food and our watered down teas. S#2 came over to get my signed receipt, and visibly reacted when she saw I had bypassed the suggested tip amounts of 18%, 20%, and 30%, and left a 10% tip. I honestly can't remember the last time I left that small of a tip at a restaurant - even if the overall experience isn't great, I feel as though I can at least identify who waited on us and that person is typically at least somewhat apologetic, overworked, etc. If I were only tipping the host/S#1, I would have left 20%, but S#2 and S#3 had zero interest in doing any more for us than they were absolutely required to. It's a shame because I had really been looking forward to this experience, having heard so much about ST. read more