I cannot get them to answer the phone. Almost a week of leaving messages without a call back. Flowers were delivered without a card. Thank goodness my friend called to see if I had received the flowers. read more

Floral Concepts is about all ypu get with them... a "concept". My elderly father called the florist and told them exactly what he wanted from their website and literally asked them, "Do you have the flowers to execute this arrangement?"and they said they definitely did.. What he got was ripped off! See the picture of what he ordered versus what I received... He is currently reaching out for a refund... read more

Floral Concepts - Florists Near Me - Addison, Texas

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Definitely not what I expected. The flowers are in full bloom but they will prob die in a day also I said I didn't want the extra greenery. read more

Floral Concepts - Florists Near Me - Addison, Texas

I ordered a beautiful large bouquet and a substandard one was delivered, much smaller than the one chosen and paid for. Upon asking for redelivery, they literally sent the rest of the flowers that should have been in the first arrangement in the first place, so the recipient ended up with two small vases of flowers instead of one spectacular item. Fail. I wish 1-800-FLOWERS would vet their vendors better. read more

I received a nice bouquet from this business for my birthday. I have had for a week now and they still beautiful. The person who go delivered them was very courteous. I had a wonderful experience and happy with my flowers. read more

Floral Concepts - Florists Near Me - Addison, Texas

Just picked up a gourgeous bouquet of flowers on Valentines Day. Their staff was very helpful and accommodating less than an hour before closing. I would highly recommend! read more

Our favorite florist in DFW. Great for our special occasions and have used for 20+ years. Friendly owners and always beautiful arrangements. read more

My best friend sent me flowers as it is my first Mother's Day tomorrow, and every single daisy stem is broken right underneath the bloom, and they're dead and already wilted and mushy. Almost like they were just shoved into the vase then propped up so you couldn't tell if you didn't move the vase at all. Unfortunately, you have to pick them up from the front door upon delivery, so they all immediately flopped down exposing the breakage in the daisies all across the bouquet. Also, the arrangement was supposed to include lavender sprigs- they were paid for- and it came without them. Overall a pretty disappointing experience, but after seeing other reviews, I can see this is the standard for Floral Concepts. 0/10. Would not recommend. read more

Floral Concepts - Florists Near Me - Addison, Texas

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Do not use, quality, value and customer concerns are not their concern in the least and they are not nice about it. My daughter ordered a Christmas floral arrangement through FTD and they used this company. She and I understand it might not have been the most expensive choice but it is not symmetrical in beauty, it's thrown together and a mess. When my daughter called the florist directly to asked if this was standard, they were rude and said it's got everything it's supposed to have flowers wise and it was delivered. When she asked if that was their best work they said/ Yep! See picture on website then see what they delivered. Even if it's less flowers it could be better in a consumer opinion. read more

Floral Concepts - What was delivered to the consumer. Poor work and a bit of bait and switch. - Florists Near Me - Addison, Texas

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Highly dissatisfied with the product AND the customer service. I ordered a small "Sweet Spring Bouquet" through FTD that was described as "...vivid hot pink and peach roses to the pale pink stock, our Sweet Spring Bouquet is one filled with fresh beauty in each bloom. Set in a ribbed, peach glass vase, an assortment of pink standard carnations, bupleurum and hot pink mini carnations come together with the delights of spring and beautiful texture." While I understand that the product will not be an exact replica, I am highly dissatisfied with the 'mostly green, with some flowers' that was delivered, as it does not resemble the advertisement at all and certainly not worth the price paid. Furthermore, I contacted the store to express my concerns only to be argued with "we make those all the time and have a (menu) to stick to, it wasn't mostly green" and when I mentioned it wasn't worth the money spent, he said they don't receive the full payment at the store. I'm assuming because FTD keeps some. Either way, Floral Concepts was responsible for the product, regardless of who gets what money. read more

Floral Concepts - Product advertised. Very floral, pink, pretty. - Florists Near Me - Addison, Texas

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This is the best florist! The customer service is top notch and all of the arrangements we receive are perfect and custom for each event -- whether it's a themed birthday party, baby shower, housewarming gift, etc. We love this place and won't go anywhere else! read more

I would give no stars if possible. The manager just cursed me out on the phone for no good reason! I called to say that the floral delivery I received only lasted 3 days. He blamed the Hy-Vee store in Iowa who placed the order with him to fulfill. I asked him what does that mean and he got angry and said, "I am not going to argue with you, lady!" I have no clue why he escalated on my inquiry?! It is a mystery... All I asked was is it the HyVee in Davenport, IA and he shouted, "Don't call here anymore!" and hung up on me. Wow. If I had ever talked to a client in my law firm like that, I would have had no clients! Now I know why there are so many 1 star reviews... read more

Refused to do flowers for a vow renewal because it was for two woman. I don't care what your views are that is BAD BUSINESS!! Everyone's money is green. Go somewhere else! read more

I haven't ever bought from here, only received flowers from my boyfriend. So I don't have an online order photo to compare it to. The roses in the arrangements typically last about 7-8 days. All other various flowers up to 2 weeks if you refresh the Water. read more

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After having surgery, I received a basket of flowers from Floral Concepts. The day of arrival. The Snap Dragons in the bouquet were just about dead. All the other flowers were tired and not fresh looking. By the 2nd day the bouquet was dead. I tried to contact via phone and email/webpage giving them an opportunity to explain. I have heard nothing. I have received many bouquets & baskets during the time and without a doubt these are the worst glowers I've ever received. I would not recommend wasting your money on this vendor. Mary Dallas read more

Turned around my order same day on Valentine's Day! These guys are great, love coming here.

My husband is in the military, and is away right now due to Covid 19. I received this arrangement approx 3:50pm on Monday the day after Mother's Day. My husband chose to do an arrangement from floral concepts due to their reputation and word of mouth. One of the white roses were bruised, and petals missing from the daisies. The sunflowers didn't look very good as well. I called the store and spoke to a nice woman who apologized for the incident. I let her know, I've received several arrangements from my husband in the past from others and they were absolutely beautiful. Fresh flowers, no damage or dead looking. My arrangements last at best a full week. I've even had a rare situation of long stem roses that lasted 2 weeks in full bloom! Strong, vibrant, all with proper care. Fresh water, flower food and cool water. The lady set up a replacement for the roses and damage. The following morning 5/12/20 I received a tall stem vase with two beautiful perfect roses! I appreciated the effort.(Hence the two stars) Now as for the arrangement itself, I expected it to last at the very least one full weak. It is the 5/13/20, one sunflower is completely dead, the petals of the daisies are falling off, and several daisies are slumped. I've insured fresh water and flower food. (I've made arrangements myself, I've taken floral classes.) As a mother of two young children, I'm just now getting the chance to write this. I'm extremely disappointed my husband spent money on these flowers/arrangement for it to not even last. I wanted to enjoy them, and my (supposed to be) special gift. Now it's practically dead not even 72 hrs later. I will not be recommending this floral shop to anyone. We will look for business elsewhere. I understand these are tough times, but if you have standards as a business, then you would not compromise on quality. Especially in the industry of creating special moments with something that's supposed to be beautiful. Extremely disappointed. Will be contacting tomorrow, will update. read more

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This place is absolutely HORRIBLE! I wish there was a "F*CK NO!" option, I wouldn't even give them 1 star!!! I ordered flowers for my boss...I paid extra for the fancy vase and bigger, better bouquet...When the flowers were delivered they were complete and utter trash. The description said that there should be at least 22 stems, my bouquet had 12...When I called the florist they basically called me a moron and told me I knew nothing about flowers, even though I myself used to be a florist and even went to school for it!!! Oh and they said they upgraded my vase to make up for the lack of flowers. BS!!! I already paid to have the upgraded vase you jerks! On top of that, this clearly looks like it is an ongoing issue with several other customers. The customer service SUCKS, the quality SUCKS and I am sorry, but for how much we pay for flowers, they better be done right. STAY AWAY FROM THIS AWFUL, CROOKED, LOW DEALING FLORIST!!!! read more

Floral Concepts - Florists Near Me - Addison, Texas

Floral Concepts is top-notch & Amazing!  they designed, delivered, & set up the most beautiful floral arrangements at the church and reception, and seamlessly transferred arrangements from the church to the reception... there were So many compliments on the spectacular floral arrangements on the tables, (my quick pictures cannot begin to do them justice) that Floral Concepts provided for guests to take home some of the lovely arrangements. Their staff and designers are so experienced, kind, helpful and talented... along with being so knowledgeable in advising, and also flexible in design adjustments...  I am so grateful to have had all of our wedding floral arrangements designed and managed by Floral Concepts. read more

Everyone was very nice and made a beautiful arrangement on short notice days before Valentine's Day. Super impressed. Highly recommend them! read more

Floral Concepts - Everyone was very nice and made a beautiful arrangement on short notice. Super impressed! Thank you! - Florists Near Me - Addison, Texas

My husband sent me flowers to work for Valentine's day, having worked in floral design myself for 10 years, I know what I'm saying when I tell you that The roses were completely full-blown, I called them immediately after receiving them to tell them that I didn't want my husband spending money for roses that weren't going to make it until the next day. well the floral designer who answered the phone said to me I want to know how many Valentine's days you've worked because I'm so sick of people thinking they know more about flowers than I do. She said nothing else and put me on hold.. The next thing I know some guy picks up the phone and says "yeah?" He asked for my order number I gave it to him he said okay what's the problem? I explained the situation to him and he said oh our roses just come like that they'll last. I decided that the customer service over there was obviously taught from management down so I told him that I would probably just have to call my husband and have him handle it. Then he just hung up. Listen, flowers are beautiful no matter what but putting a bunch of them together with some greens and chopping them all to less than 10" in and stuffing them in a vase does not make you a floral designer, lol. My husband bought through Pro Flowers so he was refunded. Their customer service asked if I wanted a new arrangement, on top of the refund. I said I wouldn't let them design a boutineer for me and they probably should think about their reputation with this place representing them. 25 years of experience , my foot LMAO. I've seen more advanced floral work at TomThumb. An atrocious experience to say the least. read more

Floral Concepts - Wow, 25 years in floral design and this doesn't look full blown to you? What a joke - Florists Near Me - Addison, Texas

My best friends ordered me a get well arrangement from here and I just received them earlier today after coming home from the hospital. I know my friends intentions were wonderful and they hoped that the florist they trusted to send me the flowers they bought would do so in good faith. Sadly that wasn't the case. First, the freesia were broken and the lilies petals were crumpled and broken as well. The roses were not even close to being tight. What a shame! All in all, I would say about $20 of good flowers in the arrangement. I'm sure they were paid much more than that. How do you tell your friends that they were taken advantage of when their intentions were so amazing?!? I plan on calling the flower shop tomorrow to let them know of the challenges to see how they will remedy them. read more

Floral Concepts - Florists Near Me - Addison, Texas

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I ordered some flowers for my 5-year anniversary for my wife from Floral Concepts, using their website. When the flowers arrived (on time and in great shape, unlike some other florists in the area I've used in the past), they were gorgeous. Very well arranged, very high quality and my wife loved them. When I got home and saw them, the bouquet overall was smaller than I expected. I called the owner to ask if the size was correct given the price. He patiently talked to me about the market cost of the flowers I'd gotten (in close proximity to Mother's Day), and verified that the contents of the bouquet were as intended. Then, without prompting, he offered to send another bouquet of roses the next day. The flowers were just delivered, again on time and free of charge. Long story short, the flowers are great, and the customer service is excellent. A big thanks to Floral Concepts for their work, the timeliness and for the great service I just received. read more

Floral Concepts is top-notch & Amazing! they designed, delivered, & set up the most beautiful floral arrangements at the church and reception, and seamlessly transferred arrangements from the church to the reception... there were So many compliments on the spectacular floral arrangements on the tables, (my quick pictures cannot begin to do them justice) that Floral Concepts provided for guests to take home some of the lovely arrangements. Their staff and designers are so experienced, kind, helpful and talented... along with being so knowledgeable in advising, and also flexible in design adjustments... I am so grateful to have had all of our wedding floral arrangements designed and managed by Floral Concepts. read more

Floral Concepts - Florists Near Me - Addison, Texas

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My husband sent me these. They were absolutely stunning. I rcvd on Wed. 21st and they are still popping Lilly's and Roses are blooming! The office smells of BEAUTIFUL flowers blooming! read more

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My boyfriend's order from 1800 flowers for me did not get here on time- or at all lol. We went on a walk and noticed this place was open (in the snow, on a Sunday) so we went in. The woman helping us was SO nice and he got me the prettiest red roses. It was a great price, as well! (So hopefully he keeps coming here...) read more

I ordered flowers through FTD for an older co-worker's wife who is in the hospital and not doing very well. The arrangement on the website was lush and beautiful. I chose the highest priced options to ensure the flowers were big and beautiful. However, what was received was not even close to being the small arrangement that appeared their website. Had the co-worker not sent a Thank You note and photo of what was received I would have thought everything was as ordered. Not the case. I hope that FTD reads the reviews of the florist they subcontract with. As I see from other comments this place is not good at providing the orders as requested. read more

I had never used this florist before but wanted to use a company that wasn't too far from where I wanted them delivered. I spoke to one of Floral Concepts employees who was very nice and helpful with my questions and order. The arrangement of roses that were delivered were fresh and very beautiful! Thank you, Floral Concepts. You have one happy customer! read more

Let me summarize my experience with Floral Concepts this way - I just signed up for Yelp specifically so I could post this review. I would not have taken the time to do that if things hadn't gone really, really badly. Sarah M's review is 100% right. Ordered online and what was actually delivered did not even remotely bear a passing resemblance to the picture on the website. Website pic was bursting with roses and tulips. Actual delivery had maybe two roses, a stargazer and a couple daisies?? A complete embarrassment to me and to the florist. I called them to share my disappointment. Their solution? To swap out the arrangement with another one. So, let me get this straight. You propose to further embarrass us both by going to her office, picking up the original arrangement, and replacing it with who knows what? Uh, how about No. Look, I understand that the arrangement is not always going to have the exact flowers that are in the picture - I get it. My complaint is that what they delivered was significantly smaller than what I ordered. And the person I talked to did basically nothing to make it right, other than suggest delivering another anemic arrangement. If you are considering ordering from Floral Concepts, and you are reading this review wondering if I am one of those people who just likes to complain about everything - I'm really not. I urge you to reconsider ordering from Floral Concepts. The arrangement they delivered never should have made it out the door. It was a complete embarrassment to me, and to them. This was a total fiasco from start to finish. Never again. read more

I just received flowers from here for Mother's Day. The flowers have already started to wilt. I called like it says to do if you are not satisfied, not angry at all, I just said I don't think the flowers are too fresh that I was sent. I was basically called a liar by two people and brushed off. I said ok no problem and told my fiancé never to order from here again. read more

Very disappointed I had used Floral concepts for a few plus years and in the beginning they were putting out quality product and service. I had flowers delivered to my office on a regular schedule and for personal use. The last two times we had to return for exchange. Third time the arrangement was lacking balance and quality so we requested a refund. Sheila had nothing but attitude and no apology just excuses and attacks. My advice shop around, there's better. read more

I forgot to order corsages for my two young daughters, for a father-daughter dance we were attending. I called around a few hours before the dance, looking for someone who could help. Floral Concepts came through and made some great corsages on short notice. They even took the time to make sure they fit my daughters' wrists. Great service, great product. read more

My experience is exactly like the one from Sarah M. I have never been treated so rudely in my life. I was hung up on 3 times. Sheila refused to listen to my concerns when I asked why the product I received was dead roses that were full of holes in the leaves. Terrible serivce and a horrid product. Never again. God help you if you even think about using a Groupon at this place....I was told that FTD rips people off all the time. Look here Floral Concepts.....its your issue and lack of quality control..not FTD! Please people....look elsewhere for a professional florist! read more

If I could give 0 stars I would. I ordered flowers for my mother because she has experienced 2 deaths in one week. I thought flowers would cheer her up. Instead she received flowers that were halfway dead and wilted. The flowers were not fresh at all. When we called the florist they argued that there was nothing wrong with them. After some time they agreed to replaced the flowers but never did. When we called a second time, we spoke to a manager who yelled at us. We have never been treated with such disrespect by a company. This company obviously doesn't understand the meaning of Fresh or Customer Service. Save yourself some time and DO NOT ORDER FROM HERE!!! read more

AMAZINGLY SPECTACULAR!! This is by far my favorite florist I have ever used! Every flower, every arrangement, every time is beautiful and long lasting. If you go into the store they are always so friendly, helpful, and make sure you get exactly what you are looking for. I cannot say emphasize enough how happy everyone I know has been when I have recommended Floral Concepts for their occasion! read more

My husband orders me flowers from here for my birthday and our anniversary each year and they are always beautiful. He likes to just tell them what he wants to spend and let them create an arrangement. The arrangements are always great and often have unusual flowers with a variety of colors and greenery. Everyone in my office is excited to see what they have created for each occasion. read more

Floral Concepts of Addison, TX should be put on your "Do Not Use" list From personal experience over Mother's Day 2014 The flowers this company delivered did not have any resemblance to the FTD Arrangement my daughter had ordered. Awkwardly put together at best along with flower substitution's that did not seem to mesh. I drove to the location and was talking with Sheila Johnson (owner) about the arrangement when Mark Johnson appeared from the back room and turned the conversation into a nightmare with his deplorable and totally inexcusable behavior. The man went into multiple explosive rages with ALL CAPS YELLING riddled with the F*** [Expletive] word - all directed squarely at me and his disgust for FTD. The last straw was when he lunged toward me with outstretched arms, I dialed 911 as I was very afraid for my safety. The Addison Police responded and offered a specific charge against this man. I declined to press charges, but he surely deserved it. There are plenty of other floral options in the area. Florists that will want to earn your business and treat you with respect. read more

This florist delivered dead flowers to my co-worker yesterday and they have VERY POOR CUSTOMER SERVICE! They said yesterday they would replace the flowers. Her family member who ordered the flowers was also promised the same thing. Today at 3:30 they had not arrived, so she called them. They not only refused to replace the flowers, which were very expensive, BUT THEY SCREAMED AT HER! They were VERY RUDE, and REFUSED TO REPLACE THE FLOWERS! Everyone in our large law firm is appalled by what they have witnessed. I intend to review this business everywhere I can. I cannot believe they have treated my friend this way. Very rude and offensive! Yelling and delivering basically nothing? Really? DO NOT EVER USE THIS FLORIST UNLESS YOU WANT TO PAY FOR NOTHING! read more

Poor customer service. I received flowers and sent a picture to the person who sent them. They said the arrangement looked nothing like the picture online. The sender called the florist and the florist picked up the arrangement and brought another one. This one had a similarity to the online picture, but the design was terrible. Different heights, not congruent, some roses looked like they were dying. Also, the arrangement was not proportionate to the cost. I could have purchased the flowers in a bunch from the grocery store, cut the stems, put them in a vase and it would have looked better. When I called the florist and spoke with Sheila, the owner, she suggested that I buy my flowers elsewhere and hung up on me. If you don't mind that your arrangement wont turn out like the picture online and customer service isn't important to you, then Floral Concepts is the way to go. If you would like the product that you pay for to be the product that you receive AND you would like to be treated well as a customer, DO NOT use Floral Concepts. read more

Extremely disappointing. My husband ordered roses for me for Valentine's Day through ProFlowers which apparently subbed the order to Floral Concepts. It cost over $100. It was poorly arranged, with no decoration, in a cheap clear vase, with a few fern leaves around the bottom edge. There was no balance, no evenness, no "arrangement". It just looked as if someone had plopped the roses down in the center of the vase and let them fall where they may. I called the florist, who wanted to send me another. I didn't want another from this florist and asked for our money back. She declined. I would never order from this company again. The $100 my husband spent could have bought a beautiful bouquet from Central Market. Very disappointing. Poor customer service. Not helpful. read more