I contacted Okihime Cleaning Services on 08/30/25 and arranged to have an estimate done on 09/01/25…read moreat 7 pm. 09/01/25 - 7 pm came and went ... and ... no call ... and no show. Awesome customer service Okihime Cleaning Services. I did read several of the (1) star reviews prior to arranging the appointment which more or less stated that the customers either could not get a response from the company or that there was some sort of scheduling issue. I should have listened to my gut and stayed away. This is definitely not a company that I would put my trust in.

Customer Service is outstanding. The quality of cleaning is superior. My final inspection went…read moreincredibly quick. I remembered what the unit looked and smelled like when I moved in one year ago and Okihime matched it and the realtor knew that. The value was above reproach. Some cleaning companies want to see your mess, square footage, pictures, and don't want to waste their time meeting you. Okihime was the exact opposite. They beat out all competitors and I interviewed a lot of cleaners. They were eager for my business, they worked around my schedule. They didn't pussyfoot around square footage or request to see pictures. They didn't need a credit card to hold a date. They were straight-forward and honest. I pray that I do not need to move ever again as it is the most stressful thing in the world, but if I ever need to move or refer someone to get their places cleaned for a moving, I will always remember and refer them to Okihime Cleaning Services. Oh yes, one more thing, they were early for their appointment and I was on time. Which never happens with cleaners. If you want a company with integrity, honesty, a commitment for excellence, trust me and go with Okihime. If you choose to go with another company and it doesn't go as well as you expected, remember this review. The pictures speak for themselves. As far as the other reviews go that give less than 5-stars? The owners go out of their way to make things right. These customers hold resentment and are probably going through a rough patch in their lives. As I said before, moving is super stressful. Show some grace. I am so thankful for the work Okihime did on my place to have my unit. From start to finish. I put my project up. They contacted me within a few minutes. We talked. Set a date within 48 hours. And I passed final inspection. They worked hard and for their hard worked, I also provided optional gratuity. When you realize just how much hidden spots a professional cleaner can help you clean up to make your place pass an inspection, you'll be so grateful. Okihime is absolutely a life save. Thank you so much!!!! The value was amazing too. Budget friendly for Hawaii people.

I scheduled a move-out cleaning in preparation for putting my apartment on the market. I had used…read morethis company previously through my husband and had a very different experience, which is why I felt comfortable booking them again. Before she began, I told her that I needed to be in a different appointment by 2:00 p.m. She told me she would call me approximately 30 minutes before she was finished so that I could return for the final inspection. I was proactive and arrived at 1:20 p.m. so I would have enough time to meet her, inspect the apartment. I reminded her that I needed to be somewhere and she reassured me she would be done. I asked if I could come back after my appointment to do the inspection because it would still have been within the 5 hours they set. When I arrived, however, her car was not there and she was no longer at the property. The timing and communication throughout the entire appointment were extremely confusing. I was then rushed through the final inspection, and I immediately noticed several areas that needed to be addressed. Because I was already running late for my next appointment, I unfortunately did not have enough time to thoroughly inspect the entire apartment. Later that afternoon, I returned to the apartment to double-check the cleaning more thoroughly. I found multiple areas that had been missed, as well as dirty/oily substances throughout some areas that appeared to be residue from the cleaning products or supplies that had been used. When I called to explain my concerns, I was disappointed by the attitude I received from the receptionist. Rather than taking the concerns seriously, I was essentially told that it was my fault because I had "okayed" the inspection. I found this response extremely unprofessional, particularly given the amount of miscommunication surrounding the scheduling, arrival time, completion of the job, and final inspection. Throughout this experience, there were multiple instances of poor communication and a lack of professionalism. I understand that mistakes can happen, but I believe how a company handles those mistakes is just as important as the quality of the service itself. I was told that the receptionist would contact the manager and owner. At that point, I expected that either the manager or owner would personally follow up to address the miscommunication and concerns with the cleaning. Unfortunately, I was never contacted by anyone in management and was not offered any support or resolution from the higher-ups. It is especially disappointing because I had used this company before and had a completely different experience. Based on this recent experience, I would no longer recommend this company. The combination of poor communication, rushed service, missed areas, and the unprofessional way my concerns were handled left a very negative impression.

I can't say enough great things about Maid in Oahu, I will book with them again and again. From…read morestart to finish they were personable, professional, and reasonably priced! We booked with them for a move out of our apartment and they made the apartment look even better than when we first got it! For 2 years there were stains in the tub and restrooms that we tried everything to scrub out and we couldn't get them out! But Maid in Oahu was able to get it out and clean the entire apartment from top to bottom in less than 3 hours. Book with them you won't regret it ‍

After a logistical nightmare of moving out of state, I forgot to book cleaning services for my…read morerental apartment. It was a Tuesday and I needed my final walkthrough to get done on Thursday night since I was leaving Friday. I contacted a bunch of companies who were already booked out 2 wks. Meliza and another lovely woman (I'm sorry, I forgot your name,) was a blessing! Very sincere and carved out time to help me out. They came very prepared and let me tell you, these ladies worked their butts off!!! Their teamwork was impeccable! Communication was great! They kept me posted throughout the process, asked questions and answered all of mines! The apartment looked better than when I first moved in by the time they were done. I truly appreciate these ladies! Thank you!!

I had to find cleaning help for my mother-in-law before she moves back to her house, which was just…read morecompletely renovated, except for the windows and jalousies that I believed were not cleaned for decades. Since I live in the mainland, I relied on Yelp to find a cleaning crew that I could trust. After communicating with a number of them, I decided on MP Services since not only that they had competitive rates and great customer reviews, Meliza the owner had been very responsive throughout. The house is now squeaky clean, and the old windows and jalousies are clean like new (!), as you can tell from the photos. They even cleaned the exterior carport area without charging me for it. Even more, my wife just went back to Hawaii with my MIL, and she was shocked and pleasantly surprised that those jalousies could be cleaned so nicely despite the cakes of dirt that she saw growing up in that house. :-). I highly recommend MP Services and we are hiring them for the regular cleaning now.

Tatiana and her team are amazing. I have been using them for a while now and I haven't had any bad…read moreexperiences with her company. She has affordable prices for the great and thorough cleaning they do. I still use her services every two weeks for my home cleaning. Highly recommended !

Absolutely terrible experience. They never performed the cleaning service I paid for, yet refunded…read moreonly 50% of my money without my approval!!! To make matters worse, their customer service was unprofessional, unhelpful, and unwilling to resolve the issue. Keeping half of a customer's payment after failing to provide the service is completely unacceptable!!! I should not have been charged for a service that was never delivered!! I would not recommend this company to anyone, particularly if you expect reliable service, honest business practices, and a fair refund policy when they cannot fulfill your booking. This refund policy was also NEVER communicated.

Nate is my go to guy to clean between rental. Nate is detail oriented and easy to work with. I…read moreappreciate his professionalism and work ethic.

Nate (Dustbusters) did a fantastic job! He came out on New Years Eve for a water issue. It turned…read moreout to be a much worse water problem than I originally thought. He stayed for hours, until the problem was thoroughly solved and my place was safe from what could have even turned into a health issue. This guy really goes the extra mile! My only regret is that I can't give MORE THAN 5 STARS! You should take my word for it on this one: NATE IS GREAT!

I don't usually leave reviews but for this I felt like I absolutely had to! I was a little hesitant…read morebecause it was a new business but let me tell you, they really provide great service. They got back to me with a quote pretty quickly and answered all the questions I had. They were very friendly and professional and made sure to get every nook and cranny in my apartment. I'm a mother of 3 and have a husky as well so you can only imagine how messy my house can get but they WENT TO WORK! Even down to the little cracks between my stove and countertops! Overall the service was a 10/10 you really see the effort they put in. I'm definitely booking them again! Thank you kuleana cleaners

Kuleana Cleaners were prompt to reply to my "deep cleaning for bathroom" request on Yelp. They…read moremade it easy to book with them. Their price was affordable and their quality of work was incredible. They arrived to our scheduled appointment on time, they were professional and very friendly. I highly recommend their services and will be contacting them for by future cleaning needs.

I cannot comment on the quality of their actual work because I never got that far. I reached out…read morethrough Yelp and then followed their instructions to contact them directly by cell phone. I messaged twice and never received a response. They may very well do good work based on their other reviews, but from a potential customer standpoint, the communication was disappointing. If a business asks customers to reach out a certain way, I think it is reasonable to expect some kind of reply, even if they are booked or unavailable. Based only on the lack of response during the inquiry process, this was not a great first impression.

Wow! I am so impressed right now, I am lost for words. Ariel's team did a fantastic job with our…read morehouse cleaning!! I cannot find one flaw about their cleaning!! Ariel was very quick with responding to my initial quote, and she was able to coordinate a time to schedule a cleaning! I am so happy right now with their immaculate service and thorough cleaning! They even cleaned my litter robot (a chore that has become a nightmare for me) and made it look brand new!! Her team members are so kind and are very hard workers! I will be booking Ariel's service regularly! Can't wait for my next cleaning!!!

Bree was very nice and did a good job. She and her daughter helped to move our stuff around to…read moreclean the area

Gleamoura Cleaning Services is the only one we trust! Bree…read morewas so kind and never judgmental about the mess in our home -- which is a big deal when you have a toddler! She helped us organize and deep clean everything, and after each visit, our home absolutely sparkled. She's come by twice now, and both times the results were incredible. Her pricing is also very reasonable, which makes it even better. Highly recommend Gleamoura Cleaning Service!

Top Level Cleaners did an excellent job! Although it's a small studio, it has a full bath, a…read morekitchenette with a lot of closets, shelvings and surrounding louvered windows. Two workers did it all, wiped walls and doors down in a little over a couple hours at a very good price. When I asked if they could clean the exterior screens they said exteriors weren't part of the job, but they did it before they left anyway. Mahalo to the crew of Top Level Cleaners!

Top Level did an amazing job on my move-out cleaning from a rental. They cleaned my carpets,…read morekitchen and appliances, bathrooms, and floors. They exceeded my expectations! Mahalo for everything!

I put out a quote request for move out cleaning services and Bermie got in touch with me with a…read moreflat price along with an la carte of services that can be added on. The flat price he provided me was a good price point for me and Bermie also allowed me to add additional services for a fee. Bermie was extremely transparent and responsive (I was kind of communicating with him regularly such that it felt like I was nagging him - but Bermie never made me feel that I was. On the day of the cleaning, which is the day I am writing this review, Bermie and his team (who I later found to be his wife and brother in law) arrived on time and had all their equipment ready. Bermie informed me they'll take about 3 hours, but it was much closer to 4 (started 4PM and finished nearly at 8PM - this is NOT a bad thing). All I can say is Bermie and his team did so well at cleaning my rental apartment that I was actually thinking to myself, "man, I should move back in!" You can't go wrong with trying out Bermie and his team, folks. They are experienced, dedicated, and really put the work in. I definitely will get Bermie and his team to come clean my new place soon! If Bermie and team can do this for a rental unit...imagine what they can do for YOUR HOME. Two thumbs up and five stars for Bermie 808 Janitorial!

Very detailed cleaning! They left my appliances looking new again. This clean was for a move out…read moreand they went above and beyond to make sure the small things were cleaned. I would book them again. Also really good pricing for the quality of work. Thank you!