Super helpful and accommodating! Reasonable pricing - they were originally installers and did my…read morestretching - highly recommend

They don't answer the phone. Ever. A voice states the office hours and requests the caller leave a…read moreVM. Then it beeps and says "message full". They don't answer, they don't seem to be in business. Ah, legal marijuana in CA! What a GREAT idea! What could possibly go wrong!? I've called 35 Times, just to see what would happen... As an experiment... And no one has ever answered the phone... And then I thought to myself - why you want these people doing your flooring? . there something wrong here!

Had our rental home installed with flooring in 4 rooms (laundry room, family room, kitchen, dinning…read moreroom). This is when David was in the store and there was a diffrent installer. At this time the pricing was GREAT we prefer to shop local and support local small businesses. However; We're finding several issues with this install, the molding is coming away from the walls, we've found bad patch work, and even manufacturers defects.It is too late for us to have these issues corrected therefore, I'm informing folks about this so you can be very VERY DILIGENT In inspecting your installs. I had an estimate done in our family home just a few weeks ago for 2 rooms (dinning room and kitchen) the cost for this install is very close to our whole rental install. So shop around.

We called to get a quote and had an appointment set quickly. David came out to our home on a…read moreSaturday to get measurements, this is rare!!! During our consultation we looked at different samples of flooring. We were educated on the differences between the types of flooring we were interested in which were, hardwood, luxury vinyl and carpeting. After learning about the differences in flooring, we narrowed our decision down to carpet and luxury vinyl. We received the quotes for both carpeting & luxury vinyl fairly quick. They were both reasonably priced which we were very happy with and we decided on the luxury vinyl. We originally were going to go with a pattern that had some grey hues to it but did some research online and found a deeper color vinyl that we fell in love with. We called David and asked if he had that specific tile available. He didn't have it in stock so he ordered it for us!!!! We were very happy that he was able to accommodate our request. David arrived on time the day of installation. The rest is history. We will be using Sierra Carpet to change the flooring in our remaining rooms, hallway and staircase. We bought our home 4 years ago now and were ready for a change. The carpet we had was 9 years old. Now we have the most beautiful flooring in our living area. See the transformation of the room in the pictures. David your work is amazing, we haven't stopped talking about how the work you did has changed the look and feel of our family room. Thank You and Keep up the great work!

Sergio and his team at Better Flooring Outlet completely transformed our space with beautiful…read moreKallum Larkin LVP planks. From start to finish, they were fast, respectful, and precise. The transition from old to new floors was seamless, and the detail work was truly impressive. They also went above and beyond by removing our old front desk and replacing the baseboards at a very reasonable cost. The team was clean, courteous, and efficient, and the final result speaks for itself. We're so happy we chose them!

When we bought our house 2 of the rooms still had carpeting even though the rest of the house had…read morelaminate flooring. We searched around but the brand and color we had was discontinued. We went to a few different flooring stores trying to match the floor as close as possible. When we arrived at Better Flooring Outlet, Sergio (the owner) was sitting behind the desk. He stood up and walked around the desk to greet us. This is old school customer service and I can not tell you how much that small gesture meant to us. He showed us what he had available and gave us a price quote. Since we were not matching exactly, we did want to talk about it and make sure we made he right decision. We had lunch and decided to go back to Better Flooring and purhcase what Sergio had shown us. When we came back (about 2 hours later), Sergio said, I found a better match online for you. So after we left he looked and found us another option without even knowing if we were going to come back. Again this is great customer service. We ordered the product. I feel based on what we were quoted at other flooring stores, Sergio's prices were very competitive. This was on a Sunday and the product arrived on Thursday, so I went to pick it up. You drive around to the back and they loaded up my car for me. Everyone that we talked with at Better Flooring was very nice and professional. They have a lot of different items available in store and many other options available to order, you just have to ask. We will be ordering more for when we have to do the second bedroom. Thank you to Sergio and his team for a great experience and price.

O. M. G. I just saw one their vans on the 50 freeway with nice graphics and a professional layout,…read moreso I thought that I would call and see what services they offered and what counties they service. When I called the toll free number, a young Latina answered and while pleasant, had NO idea what her company's service area was! She proceeded to place me on hold, to "check with her manager" and after a couple of minutes - came back to the line and said she had spoken to her manager and that she would leave a message for someone to call me back... In disbelief, I reiterated my [very simple] question; "Do you service the El Dorado county area?" She said she didn't know (having JUST spoken with her "manager") and that she'd have to leave a message. Unbelievable. Who hires someone to answer the phones for a service-based business and doesn't train them in the basics of their company and the services they offer? To the owner of this seemingly professional company: Please take the time to train (or re-train) your staff so they can properly and professionally represent the business you have worked so hard to build. Needless to say, I told the young lady, "never mind, I'm not interested." Guess I'll be going to the next flooring company on Yelp who IS interested in my business.

UPDATE: The following day after I made my review somebody reached out to me. I must say the…read morecustomer service and timely responses of this place are phenomenal. Turns out that we had a bit of a miscommunication, and the company took full responsibility for that. They have addressed my issues and have offered to fix them. Also, the owner of the company personally reached out to me to make sure everything was good. I can't tell you how much I appreciate that. Pro floors definitely values their customers and I would definitely give them my business again. Thanks again guys, you rock. This is honestly the most unprofessional company I have ever dealt with. I was so excited to get new floors, I emptied my entire apartment onto my patio, they said they would be here around one. At three I began calling, A bit concerned that they were way past the window, they assured me they were coming. It wasn't until 6 o'clock at night they told me that they were not coming. I had to move all of my belongings back inside of my apartment as I cannot leave them outside on my open patio. They assured me they would come the next day with the manager, buy me some lunch and also give me a gift card for my troubles in addition to moving all of my belongings back outside for me. The manager came the next day, I do not remember his name he apologized, did not give me the gift card I was promised nor the lunch. It was raining that day so they were unable to move my stuff outside as it would get wet, but they assured me they could do the job by just moving my stuff from one side of the room to the other. They did, but did not cover anything, I spent weeks cleaning up sawdust. They also broke one of my picture frames and chipped one of my pots. Terrible experience, I am still waiting on my gift card, and to be compensated for the day of work I missed, And the hotel I had to stay in because I could not sleep in my oapartment. Do yourself a favor, and hire professionals.