Not 5 Stars, but 5 Stars for each phase of the operation. Genuine customer focus with an emphasis, on professionalism and excellence. We're having our kitchen remodeled and spoke with Eddie at the Germantown store. When he visited our home, he took extensive measurements including detailed joist inspections in the basement. When it came time to lay the floor, they removed the old tile. This revealed a problem. The old tiles were not cemented to a tile backer board but rather was directly cemented to a second layer of plywood on top of the subfloor. The 2nd layer of plywood was glued and screwed (w 100s of screws) to the subfloor. This was a completely not up to standards wrt the original installation that was so egregious that it put our initial plan into a "change order" status. It seemed that we were screwed, glued, and tattooed. Eddie stopped by to see it himself. Because the current state of the subfloor could not support our plan, we had to seek alternatives. My wife wasn't happy, Eddie's team wasn't happy, and Eddie wasn't happy. But then Jose, the team leader on the floor project called and said he had an idea. It would be a long dirty job for him and his crew, but he floor could be made installation ready without causing a price bulge. They spent an entire weekend - 10 or 11 hours. The project was saved. The floor was laid. The workmanship was detailed and painstaking. The floor is beautiful. Eddies attention to detail, excellence, customer satisfaction is 5-stars at every phase of the operation. As is his teams! Finished pictures to follow! read more

We wanted to replace the Pergo floors in our entry foyer and kitchen, and also to have the original (35 yrs. old) hardwood floors in our living/dining room area sanded and refinished. We wanted to find one company that could do both jobs, and after shopping, talking with and getting estimates from several flooring companies, decided to use Floormax in Germantown. We had first gone to the Floormax in Rockville, and really liked the product they had, but when the salesman did not show up for an appointment to give an estimate (without even calling or apologizing when we did call), we decided to give the Floormax in Germantown a try. We were not disappointed. Despite a few delays in scheduling, the job was actually begun in the time frame we had indicated, and was completed even sooner than we had thought. The salesman, Eddie, was very attentive to checking in on the work in progress and after it was completed. The installers were wonderful and the coordination between the two crews (refinishing and installing) could not have been any smoother. The job was completed in 2 days which was shorter than we thought possible, and we were able to put our house back together! Altogether, we were delighted with the job. read more

Floormax assisted us in preparing our home for a 50-year reunion visit from a group of my husband's out-of-town college friends. Floormax was wonderful in taking care of a variety of mid-smaller range projects to improve our home's appearance and functioning. Rafie (general manager) oversaw the work and coordinated the workers that were needed for the job. Rafie and his workers were responsive and the cost was reasonable. The work included (but was not limited to): 1) Removing our powder room toilet so our plumber could easily replace it, tearing out the old vanity and installing a lovely new one, and painting the bathroom; 2) Replacing an outdoor light on our patio; 3) Painting the entrance above our entry door; 4) Power washing the house; 5) Washing the outdoor windows; and 6) Replacing an old welded door knob on our hall closet. We were extremely pleased with the work and how nice our home looked. I hope we will be able to work with the Company again soon on more work that will inevitably need to be done. We are sincerely grateful to Rafie and Floormax!! read more

Most of the main floor of my house had cherry hardwood floors but three of the rooms were carpeted. The carpeting was worn out and I decided to have hardwood installed in those rooms, also. I Worked with Eddie Tirani at Floor Max as they had a wide selection of hardwoods, but more than that, he helped me to find an exact match to the hardwood floor I currently have. He was very informative, came out to my house with samples and measured the rooms. He was also patient as I said I would purchase the hardwood, but I wanted to wait until after the Christmas holiday. He agreed and didn't bother me during the holidays. After the holidays I went in and ordered the hardwood from Eddie. He took care of everything. Four installers came out to the house and completed the 3 rooms in one day. They were excellent, pleasant, very hardworking, and cleaned up when they were finished. It was a great experience and I would purchase from Floor Max again and ask for Eddie Tirani to assist me. read more

Our experience with Eddie and the Floormax team was absolutely top class. He guided us through the product selection professionally and patiently. He was completely transparent with the measurements and estimation. Work started promptly as planned but an issue arose with the humidity level in the basement that interfered with the glue. Rather than ram through with the work, Floormax communicated the issue clearly, provided their own dehumidifiers to reduce the water content, and rescheduled the work to allow time for this to happen. They even prepared an alternative solution involving another special protective layer between the floor and the tiles in case the water content did not go down. It turned out that the dehumidifiers did their job perfectly. The team came back and finished the job beautifully. We are extremely satisfied with the professionalism and care with which Eddie and team took care of the job. It could not be more obvious that they take pride in their work. read more

My Pergo floors are beautiful. FloorMax Germantown dealt well with the unexpected in an old house: leveling the floors and replacing old damaged baseboard. I loved the selection at their store, only the best quality products, and the advice I got from Eddie at the store. He was so much more helpful than the big box places like Floor and Decor or hardware stores. He came out twice to our home to go over details prior to installation, and was always available by cell phone as we planned the installation: we had to delay the installation due to prior subfloor problems and the warehouse was very patient and held our materials while we got other work done. Be sure you call ahead and/or make an appointment to visit the store, because the folks at the store make many home visits and sometimes are not there. We considered using them for wood floor refinishing as well, I am confident they would have done an excellent job, but we decided to go with a lower quote for that work. read more

We spent lots of time in the big box stores and found that the prices were not all that great, selection limited and customer service non-existent. We decided to see if the local Floormax had anything more to offer. We stopped by one night and met Eddie. He was very helpful from the beginning. We told him what we wanted. He stopped by the house to understand our needs. He gave us some very good guidance and advice, and took the time to understand our style. He recommended the wood that turned out to be perfect for our needs and helped us find the right solution for our stairs. I can't say enough about the installers. Samuel is awesome! So professional and so much attention to the details. We really love the way it turned out. There is one small defect in one of the planks and they are taking care of the replacement. The house looks great and we get tons of compliments on the floor. Thanks Eddie and Samuel! read more

I had a really great experience with Eddie and his installer Jose. They showed up when they said he would, and the installers took their time to complete my ceramic plank tile installation in our kitchen. Eddie checked in on the job a few times to see how it was going. They wore masks the whole time which was very respectful despite everyone being vaccinated. Growing up in the floor covering industry, they did the install the right way, didn't cut any corners... There were a couple of follow-ups I asked for after the job was complete, and they came a few days later and addressed them. Also, they did some amazing ceramic inlaid vent coverings that are very custom matching the tile. Finally, very competitive from a pricing perspective as compared to others. Can't go wrong. read more

We have dealt with Floormax in the past to carpet our basement and had a very good experience, so we decided to use Floormax again to carpet our second floor bedrooms. When I visited the showroom in Germantown, Eddie showed me carpet samples of what I had in mind and within our price point. He graciously carried out some selected samples to my car to view in our home environment. He came by our home at our convenience to measure, answered all of our questions, and then it was GO for install! The installers were fantastic--no marks on our freshly-painted walls, our furniture was moved with great care, everything was cleaned up both inside and outside, and our new carpet was vacuumed. Most of all we are very pleased with our beautiful new carpet! Highly recommend Floormax!! read more

We had a outstanding experience with Floormax in Germantown. We replaced the entire second floor carpet with Hardwood. Eddie was there from the beginning until the final day. He helped us with the selection and checked in on a daily basis to see if we liked the installation process. The crew was on time everyday. Covered the floors leading to the second floor. Cleaned the area everyday before they left. The team was courteous and definitely knew their business. I am amazed at the accuracy and attention to detail that was used during this install. Our floors look amazing. Will definitely use Floormax of Germantown again. read more

Positive experience with the installation of vinyl plank flooring in our basement. Eddie and Paul were knowledgeable and helpful. Eddie bent over backwords to make sure we were comfortable with our choice of material and color. Santos and his crew arrived on-time, as scheduled, performed a quality installation, and thoroughly cleaned up afterwards. (Unlike the big box stores, Floormax does not contract out the installations). Overall, Floormax Germantown did what we wanted, did it well, and did it on time. We used Floormax in the past and will use them in the future. read more

Floormax was great! We worked with Paul who helped us sort through various options without any hassle. We love the new carpet that was installed. It's like we have a new room. The crew that came to our house was professional and friendly. They moved heavy furniture, removed the old carpet and pad, cleaned up the floor and installed the new pad and carpet--all within a few hours. We were so impressed. We will definitely call Floormax again! AJ read more

Tihunbelay Ayano Today I had an appointment with Eddie, a staff member of Floor Max at Seneca Meadows Parkway. I really appreciate Eddie for his work ethic and for being punctual. His advice was really helpful in my search for the material I needed. Finally, I went to the store and there was also Paul, a store manager who was very humble. I hope the work they will do will be as great as their hospitality. read more

My wife and I had a great experience working with Eddie at floor max. He helped us pick out great flooring for our home. Eddie was very responsive to all of our questions. The installers were very professional and did great work. We had a set of steps sanded and re-stained to match the color of our new floor and they look amazing. read more

Our experience with FloorMax was very positive and Eddie was very helpful and knowledgeable about his products. We purchased 1200 sq ft of carpeting. His crew did an outstanding installation job with minimal seams. Definitely would recommend to others. read more

The experience was the best ever! We worked with Eddie. Great attention to detail. The installation team did an outstanding job! I highly recommend Eddie and his team. Can't wait to the upstairs next! read more

our new floors are gorgeous! From selection to installation, the process was smooth and professional. Paul was fantastic to deal with - he kept us informed and handled everything. Thank you FloorMax! read more

We had a great experience with floor max Eddie and his team was very helpful. I am very happy with my wood floor. I will highly recommend Floormax read more